Adidas — Complaining about the inconvenience and unshipment of product

I placed this order on 25th February but on 28th some OFD lock got applied to it, since then I’ve been requesting to get it removed, their team gave me a false promise to get it delivered within 2 days and since last one week they have been doing the same, they even asked me to go to ecomexpress to collect my parcel and ecomexpress denied it, after making constant false promises since last one week, today, they told me that it won’t be delivered. They have been troubling me since last one week, they gave me the wrong information and fooled me .
They infringed my fundamental right to right to information by giving me wrong information which is a legal wrong, as an Indian citizen I can move to court and file a case, also, I can file case in the consumer forum .