I, brigadier rp sharma, bought a air of adidas energy power shoe on 13 jul 2018 for rs. 9, 799/- (Rupees nine thousand seven hundred and ninety nine). The shoe really charmed me being a good sport person. But to my horror the shoe gave away from the sides within 30 days and got damaged. This has given me a setback being an ardent customer of adidas. I already own a barricade shoe of tennis and adizero golf shoes. I play with taylor made rbz set and r-1 driver. I am using full range of adidas eqpt including the puremotion t-shirts and formotion shorts.
3. On approaching the outlet (Adi sports, 70, main najafgarh road, industrial area, moti nagar, cin: u519090l 1999ptc100153, delhi) i was info to post a complaint on the site. You can well imagine my plight as i am deprived of the utility of the shoe even after paying an exorbitant price.
4. I submitted the complaint to customer care but they say nothing can be done which is a shock to me and amounts to cheating and harassment.
5. I bought the shoe and company gave the discount i never asked for it. It was not displayed at the outlet that the products have no warrant or guarantee. The receipt was given with endorsement no return no replacement. The receipt was handed over to me after the payment is made hence i have no other options left. Shoe develops a manufacturing defect and and i am told company has no responsibilities. Please tell me under what clause the grantee and warranty gets diluted. This is not expected out of a reputed company like yours. My address is as follows
Brigadier rp sharma
Commander, ta group hq
Building no-750
Sector-8b
Chandigarh (Ut)
Pin-160009
5. The photograph of damaged shoe, the shoe details and receipts no s486-t1-sc2476 are attached herewith for ready reference.
6. Your early action will further reinforce my belief in adidas and not allow me to think negative about the world renowned sports company.
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