Adidas — Faced humiliation by store cashier for over an hour over exchange of a product after half an hour of exchange

Address:

Adidas, Elante Mall, Chandigarh

We bought a pair of slippers for Rs 4999/- while shopping at Adidas Elante. Within 30 minutes, we decided to return it after seeing the color in daylight (outside the store). When we went back to return, we were told that they don't have any return policy but can exchange. We spent another hour trying to find some replacement products which we found (track pants for 3799/- and 3 pair of socks for 1199/-) worth a total of Rs. 4998/- i.e 1 rupee less than the slippers we bought originally. At this point, we were forced by the cashier to buy an additional product to exceed our bill as he claimed the system could not process this transaction. After another half an hour of discussion, we even told him to have the extra one rupee but he very rudely refused to process the bill. Towards the end it was such a headache for us and our little children over Re 1/-. After multiple requests and offering of multiple possible solutions by us, the same cashier was able to process the bill who earlier claimed that even the MD of Adidas couldn't do this. I don't expect this from a reputed company like Adidas at the Elante Mall. Such rude and stubborn behavior and making us stand in the queue for over an hour is just not acceptable. Would never visit any Adidas store ever again. Horrible experience.