Adidas — Give me my money back refund

On 4th December you mailed me a tax credit note and since that day you have become mute .tried reaching customer service but none response.You don’t send me the link to fill my details also …even the new born company does the better job… What is wrong with you? How long is it gonna take to refund . This is insane please do refund quick this so very irresponsible
Order no AIN02270478
Credit note no INADCN[protected]