Adidas — Giving the both shoes of same leg and misbehaving

Address:

Aurangabad, Maharashtra, 431005

Hello dear sir,

This is kapil deshmukh from aurangabad, maharshtra, india. I was heavily influenced by the adidas spring blade mode, i pruchased it form adisport, mumbai airport terminal t2, level 3. When i had pruchased the shoes i was very much happy & excited to wear it... But my flight was on time so avoided to wear at that time & asked the concern person to pack the shoes and i hasted towards the gate 43 for the aurangabad flight on monday 11/07/16. Was unaware of the hidden circumsatances, stress, harrassment, insult and the pain will cause due to the shoes. When i reached at home i showed the shoes to my family & was surprisingly shocked to see that the shoes i got from shop has given me the pair of same leg.. I. E. Left leg.
I got worried and immedately started to call on the given numbers on the bill, i tried a tons of time but all was in vain... The numbers were not responding and some of there numbers were switch off and one of them is out of service. I got panic, the major concern was now how to contact the people on the airport. Suddenly i saw the customer care no on the receipt, gave me a bit of relief for that movement. But it was pathetic to even call the service center number, coz they were of no help, rather than helping the customer these people were so harrassing, that i badly hung up the phone.

I was panic, disturbed, worried and stressed out and started surfing on the net, but unfortunalely there were no sign/address of any such sports shop on that floor at airport. Then while spending countless hours luckly i came to the web site http://www.csia.in/shopanddine/shop. Aspx then from this web site i got the number for the shop from where i had purchased the shoes. Then i spoke to the person and guess what was there reply, with worlds famous usual words “sorry”

But the sorry dont work all the time. I humbly asked the concerned person to provide some compensation to me due to the trouble, pain and stress i suffered by purchasing the shoes. Then they provide me thier seniors number to have a talk. I swear on god, the lady called ms vandana so so pathetic, rude, humilating, depressing and arrogant to talk and deal. She was even not able to provide the numbers of higher authoriteies to whom i can call, discuss. I dont know how adidas can keep such kind of people to such noble place?

After some time we i with respect to mankind got setteled to one condition that if she delivers the shoes via air mail to me by tommorrow evening, she agreed to it with heavy heart. Though i was so frustated and disturbed i kept patience and waited till next day evening... But there was no call, no feedback, nothing!

I called her and ask about the shoes, she said we had couried your shoes and it will reach on monday. I ask her we had a deal yesterday that you will sent it by today evening by air mail? She arrogantly said to me that “we are doing you favour and you shoud thank to us”

This shattred me more and put me under a lot of stress, i ask her how come youre doing favour to me, she again-and-again kept repeating the same thing that “we are doing you favour and you shoud thank to us & it was your mistake you should have cheked the shoes before buying”

When i started arguing on this she said “we wont send you the shoe, do whaterver you can do” that was something like hitting against some explosive. It put me under huge stress, some how i got the numbers of adidas rm and asm then i reported the same, they said the shoes will reach to you on saturday. But now its sunday still waiting for the shoes.
These adidas people are so much harrassing and stressfull from shopkepper to the customer care. I will reques to the adidas to remove the arrogant and non supportive female from adidas due to whom i have to suffer a loads.

I had went under a lot of stress and need some compensation. I will request to the all people who wants to buy shoes, not to go with addidas brand, go for some other brand.

Regards
Kapil deshmukh