Adidas — I havent got my refund. It's been more than 2 months

Hy.
My order no is AIN02084481
I’m really depressed because of Adidas. This company has not returned my refund money which is 11, 400rs. It’s been more than 2months and I still don’t have any update. Everytime I call the customer service, they always tell me to wait for last 1week and they tell me there’s some technical issues going on. I’ve been working for 5months day and night just to save up money to buy good shoes for my brother but now they dont even proviygood quality shoes and after returning the product they dont return your money. I’m very stressed about it. Adidas has been harassing me since November 5th and now its 8th of January already. Will I ever get my refund because If I don’t then adidas will regret. Not only the company but also the workers.