Adidas — My money

Address:	64 Celliers st, 301 Sunleigh Court
Website:	www.adidas.com

I placed an order with adidas on the 13th of March 2023 and got my order delivered on the 17th of March 2023. So after receiving my order I realised that the size wasn't fitting so I requested for a return and refund since they don't do exchanges unless i had to visit one of their outlets. Ever since my order was collected on the 20th of March 2023 till date, I don't know the whereabouts of my money. I have contacted their customer sales and all I get is they haven't received authorisation to process my refund from their warehouse. they have 14 days return policy but it's past that already nothing coming up not even an email from them to update on anything.
my order number is AZA[protected]