Adidas — My refund have not been processed

My two order one for defective one who they agree to refund and i courier them the product and product was delivered for last 1 month this story is going on and the consignment ment number is U19830597 by delhivery and the case number is 50702322
i have repeatedly mailed then all the details t they say gibe us 4 day and no response and again same story

Another item order number AIN01938035 this product have been returned a month back but still showing return started and have sent so many email amd complaint regarding this but nothing. I feel adidas being such a big name is fraud company they are just looting people and hired people who are incompetent to carry out there job there will be no more shopping from a fraud company and i will make sure no product of adidas is worn by any of my friend and family i might not be able to influence many bt may be few will be for sure atleast me who spent lot of money on adidas product. Its a pathertic company without any moral and ethics . Keeping our money amd chesting with our money