Adidas — My refund is not imitated even after 20 days

I have been following up on my return request from the last 20 days but no update from you guys. Really disappointed from the customer service that you guys provide. The pick up was done on 17th Aug 2020, but still no update. Worst experience . Being such an international brand you guys are very poor in service, request all never to buy anything from their website

My order number :[protected]
My complaint ID : adi1283518