[Resolved] Adidas — New Adidas shoes sole coming off within 3 months. | |||
I purchased adidas model ax2, red colour, size 12 shoes in August 2014 . Shoe was approx..6500 MRP and with about 40 percent off, i got it at Rs.3900 approximately. I have several pairs of shoes and hence i hardly wore this shoe 3-4 times and it is practically showroom condition. Today i note that the sole is coming off on its own on a literally brand new shoe, not even few months old. I spoke to adidas customer care 1-800 number and they said they only give 3 month warranty!!! I pleaded that shoe is brand new and it is expensive but the fellow said that i should contact the people i bought it from. I had bought it on flipkart. Flipkart says i should contact the manufacturer. Adidas india is selling low quality products on basis of famous brand name and only later we find out that the warranty is so less. Even generic rs.500 shoes have a better life than adidas india. I am very disappointed with adidas india and intend to take this forward on facebook, public forums and will even try to contact adidas worldwide as i feel that this bad quality is mostly within india. Very disappointed with Adidas . Adidas is low quality, buyers beware. Was this information helpful? | |||
Complaint marked as Resolved
I presented my case along with pictures, fortunately i had the original invoice and original box which was mandatory for the complaint to be resolved.
I took the pictures of everything including the offending defect on the shoe.
Adidas did not present any arguments and before i knew it, my complaint was resolved.
So, please remember to keep your original invoice and original box until your product is out of warranty period as that is mandatory for complaint to be heard.
I had it all and since they did not have the particular shoe in question, they refunded my money.
Long live Adidas. | |||
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Well done Adidas, Keep it up!!!
Best Regards,
Samir.