Adidas — Order didnt ship for a month and CS is unable to cancel

My Order, AIN02025223, placed on 22nd October 2022 didn’t get shipped for more than one month now. When it didn’t ship for almost 10 days, i raised a request with adidas customer care to cancel this order. Since then, customer care executives only keep telling me that they are creating a ticket and escalating this issue to the concerned team for cancellation. Till now more than 5-6 complaints have been raised but, their escalation team doesn’t take action at all and due to this, my amount of 22, 999 is stuck with adidas. Please cancel this order and give me my money back