Adidas — Refund money not given

Address:

Gurgaon_Tauru_GW (Haryana)

Respected sir

I have recieved an email about the returned product. Here the email says your amount will be transferred to your respective bank account, but i have not provided any account details, neither this email asked my account details for the transfer of money. The amount was paid cash on delivery for the product, not online transaction. Unable to chat with the adidas agents as they are always busy, and given customer care number is invalid or does not recieve the call. Wrote 2-3 emails to adidas, but did not get any response.
Thank You
Order Number - AIN01108866
DATE / TIME - 16 July 2022, 7:35 PM