Adidas — Refund not initiated for the product which is returned

Address:

lot No. 53, Sector-32, Institutional Area, Gurugram, Haryana-122001

Hi Team,

I have purchased LITE RACER BYD 2.0 SHOES GZ2833 from addidas.co.in online on 24/11/2022. I had placed the order on 24/11/2022 and received my order on 30/11/2022. The order Id is AIN02224278. However, upon receiving the product, I found out the size fit issue and also the product was not looking nice on my foot.

I returned the product on 09/12/2022.

I filled the Bank details form on 25/12/2022 with all my bank details for HDFC bank. But today when I connected with customer care he mentioned that your refund was initiated on 21/12/2022, But after looking into my provided bank details statement, i am not able to see any transaction for same amount of ₹3365.57.Please find the attached bank statement as asked over the call from customer executive.

It has been one month since I returned the product, but I have not yet received my refund amount. Even after many phone calls to customer service, there has been no proper response regarding this matter.