Adidas — Refund Not Issued. Customer Service Unresponsive.

This is in regards to order number: AIN00678377. The order has been returned and I have received the email of my return being received by Adidas. The email says that my refund has been issued, but the thing is that this was a cash on delivery order and I haven't received any form or emails asking for my bank details. This is not the first time this has happened. In the past too, I had to myself take the baton and write emails to them to ask my bank details for the refund.

The customer service number is nothing but bogus, nobody answers and it always says that you are facing a high volume of calls. Even if I wait for 30 minutes on the call, nobody will pick up. And my last two emails regarding the refund have received no replies. It has been over 15 days since this started.