Adidas — Refund of Double payment

Address:

Kolkata, West Bengal

We had purchased one pair of floaters from your authorised retail store named as Swarnbhadra Retail Pvt. Ltd.located at Shop. C004, City Center, Sector 1, Salt Lake city, Kolkata-700064. Bill No.-59432 dated 15/01/2015. We had made the payment through the debit card of Pooja Aggarwal. Due to technical problem at the store the card was processed twice and accordingly the payment has also been made twice. Today we visited the store and showed them the statement of our account wherein two debit entries of Rs.2169 has been made. We requested the head of the store to refund the extra amount paid by us but in spite of our repeated request they kept on giving different logics and refused to refund the amount. It may be noted that it is already 10 days since the transaction was processed at your store. They should have taken up the matter to resolve this issue. Moreover you are one of the world renowned brand and the customer expects from you to provide good customer services but in this case we are being unnecessarily penalised for buying your product. Please take up the matter with your store to ensure that the amount of rupees 2169 is refunded to us.