Adidas — Refund of money

Address:

plot no 53 ,sector 32 institutional area , gurugram , haryana 122001

My colleague ordered shoes form adidas.co.in with order number AIN00543222 on 27.2.2022 . the product delivered on 3.3 2022.
the size of the shoes is 7, which was big for her, so she returned the product on 8.3.2022 with every tags intact . the shoes were picked up by delhivery agency on the same date and the product reached to the original seller on 14.3.2022 . today she got a call from adidas, they were saying the shoes were not original and they failed in quality check, and they are not refunding money . again when i called the company customer care number on 15.3.2022 they said either they recheck the product or they will send the same product to us ( duplicate product ). she wants her money back rs 2279 . her name is sakshi pandey and her email is pandey.[protected]@gmail.com. we dont know the product we got was original or duplicate, she returned because she was having size issue . please help us