[Resolved]  Adidas — Refund policy

I placed an order with Adidas which was delivered to me on 18th January 2023. Due to an issue with the size of the product that was ordered, I immediately raised a return request with Adidas. After 2-3 attempts of raising the request, the order was finally picked up by the courier partner on 30th of January. I was asked by Adidas to provide my bank details over email since it was a cash on delivery order, the refund was to be done on the respective bank account. I received an email from Adidas after the pick up stating that the refund will be processed within 4-5 days. It has been 13 days since the pick up however, no refund has been received by me. Today, on 12th June when Spoke to the customer service team they blatantly told me that they are unable to perform quality checks and the refund is therefore not processed. Due to a fault at their end, I cannot keep waiting for the refund. Kindly assist in resolving the issue.

The order number for the respective order is AIN02518091

Consumer Complaint