Adidas — Slides which I ordered

I had requested to adidas for a refund of the product which i purchased on first week of march which had a size issue, as the size was not matching with the picture they shown, (ORDER ID AIN[protected] and they accepted the refund and they asked us to submit the bank details for the same which i submitted soon after receiving the mail from adidas but BUT DIDNT RECEIVE THE REFUND TILL NOW ie, EVEN AFTER 1 MONTH!!, they told to submit the bank details once more, i questioned him by asking whether it will take another 14 days to get the refund, if i am resubmitting the bank details, he told never, its just to make the procedures quickly,
But it didn’t refunded,
My question is, as per my first submission of bank details itself the time to get my refund was already exceeded.

EVEN AFTER CONTINUOSLY MAILING TO ADIDAS (13 or OR 14 TIMES )WE ALWAYS RECEIVED THE SAME AUTOMATIC RESPONSE REGARDING THEIR APOLOGIES WHICH IS UTTER WASTE...YOUR MERE APOLOGY IS NOT THE SOLUTION FOR OUR PROBLEM...

NOW WE ARE PLANNING TO MOVE LEGALLY AGAINST ADIDAS FOR CHEATING THE CUSTOMERS

NOT AT ALL SATISFIED WITH TEAM ADIDAS, ALSO THE COSTUMER CARE EXECUTIVES WHO ARE CHEATING THE CUSTOMERS WITH ONE OR THE OTHER LIES

ONE MORE THING: SOME OF THE THE CUSTOMER CARE EXCECUTIVES ARE CHEATING AND MISGUIDING THE CUSTOMERS BY PROVIDING FAKE MAIL ID’S, SAYING TO REGISTER A COMPLAINT TO THIS ID AS WELL.. WE CONFIRMED THE ID WHICH THEY TOLD MULTIPLE TIMES FROM THEM
THEY GAVE THE ID:[protected]@adidasallpay.com

WHEN WE SENT MAIL TO THIS ID WE RECEIVED THE AUTOMATIC RESPONSE AS SUCH AN ADDRESS WAS NOT FOUND
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