Adidas — Tearing of sole from the shoe on its own

Address:	shop-2/208, MG ROAD, AGRA-2
Website:	[email protected]

I, Abhinav Sharma, am writing to you to voice my deep dissatisfaction with both the quality of Shoes and the service I received at the Adidas Showroom on M.G. Road, Agra.

On 23/09/2021, I purchased at the above shop a pair of black and green climbing shoe model number EX3727 SIZE-8 at a good price of Rs.4999 with bill number S1653-T1-SC1916. I was assured by the shop assistant that the shoes are of incomparable quality and comfort, suitable for the most extreme mountain conditions.

Unfortunately, neither quality nor comfort proved to be the case, even though I meticulously followed the instructions for use.
The sole of the shoe is coming off gradually which was assured to be of good quality.
On asking the store staff to repair/replace, they asked me to leave as they couldn’t do anything from their side.
This misbehaving attitude of the staff has compelled me to think twice before purchasing the company products.

I understand the warranty period issue, but I would have let it go if they were torn by an accidental case.

Being a regular buyer of your brand’s products, such poor quality was not expected from such a reputed brand and Thereby makes it difficult for me to accept the product received.

The picture of my shoe is attached herewith.

I request you to kindly look into the matter and do the needful. I look forward to your quick and positive response.

Feel free to contact me at my contact number:
Mobile- [protected]
Email- [protected]@gmail.com

Regards,
Abhinav Sharma
Agra-2