Adishwar — Sending Display Piece on Delivery

Address:

Bangalore, Karnataka

I had purchased a Samsung Refrigerator on 11th-Feb-2015 from Adishwar (Marathalli). I had noted down the serial number of the display piece which they had kept at the store. They told they will deliver new piece from warehouse. But on delivery I found that they had delivered the display piece. When i compliant to them they said they had deliverd the display piece by mistake and told to replace the piece. The replacement piece was also defective. Can strict action be taken against Adishwar and impose fine and cancel their license for cheating customers.