Aditya Birla Memorial Hospital — Extra Amount deducted during RT PCR test - MR No. AB21264010 | |||
I called customer care executive of Aditya Birla Hospital on 2nd July 2021 morning regarding charges for RT PCR and was told its 600/-. When I went there same day in afternoon, hospital receptionist told me its 850/- +100/- RS extra for registration since I am coming for the first time. I told them about my discussion with customer care that they mentioned only 600 but receptionist said that customer care is giving wrong info. Hence I went and got my RT PCR done. But when I checked the Invoice Bill, I saw that I was charged 600 RS for RT PCR + 100/- for registration and 250/- RS for PPE KT. When I questioned about this I was told that RT PCR attendant changes PPE KT for every new customer hence they charge this amount but in front of me itself another lady went for RT PCR and PPE KT was not changed by sample collector. I already raised this concern in the feedback form provided to me but I now that must been thrown in garbage after I left. This is really shameful that such a big hospital is cheating every customer for 250/- RS in the name of PPE KT which is not even used by anyone. Was this information helpful? | |||
Aditya Birla Memorial Hospital customer support has been notified about the posted complaint. Verified Support Jul 09, 2021 Aditya Birla Memorial Hospital Customer Care's response Dear Sir, Greetings from Aditya Birla Memorial Hospital ! We have noted your concern and forwarded the same to respective department. Our executive addressed your issues and explained you about the charges. We wish you good health and long-term relation with ABMH. With best regards, Customer Relation Management Desk, Aditya Birla Memorial Hospital, Chinchwad, Pune. | |||
1 Comment | |||
Comments
No, my issue was not addressed. I just received a call asking for contact number of customer care who told me that RT PCR cost was just 600/-.
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Aditya Birla Hospital Marg, Chinchwad, Pune, Maharashtra, India - 411033