Advaith Motors — Car repair cost is more than 75% of the IDV

Address:

Advaith Hyundai Service Center, ITPL Branch, Bangalore (#5A, Vishweshwarayya Industrial Area, Mahadevapura Post, Bangalore - 560048)

I want to register complaint against the Hyundai Service Center, ITPL Branch, Bangalore (#5A, Vishweshwarayya Industrial Area, Mahadevapura Post, Bangalore - 560048). My car KA53 ME 2967 met with accident on Apr 2022. I given it to this service center.

1. They said they will return it in a month, but till now I didn't got my car back (5 months).
2. The second issue is, since my car damaged badly, I have asked for total loss to get my IDV value (Rs.5, 25, 000). But service center told that the estimated cost is less than 75% of the IDV (rs. 300000) so it will not be considered as total loss. My policy is bumper to bumper. They have proceed with repair. Last week they said, the work is completed, but I need to pay Rs. 30000 for the tyres. Additionally the total repair cost was more than 75% (i.e., 430000) so the insurance company will pay only 75% of the IDV and I have to bare the extra cost (around Rs.30000). Totally I need to pay Rs. 60000 to get my car. If the service person estimated it correctly, I would have got my IDV value from the insurance company considering as total loss. Now, who will pay this extra cost for the error made by the service center?
Additionally, they took 5 months to repair my car saying they couldnt get the part which is very surprising. Five months I have to arrange my transportation since I dont have the car. I am big fan of Hyundai cars, but service centers like this will really make me to think of moving to different brand. It is very frustrating that I even don't know to whom I can raise complaint on this, hence I am updating here. I have reached the general manager of ITPL service center, but no luck. He said me to pay the balance and take the car. Please respond to my email on how I can proceed further.
Thanks,
Saravanan.