Advaith Motors — Hyundai Venue - SX(o)Exec 1.5D

Address:

Bangalore - Hulimavu/Mission Road

Observation/Notes: Vehicle was repetitively warning on diesel filter regeneration process being required. Based on the warning message asking owner to refer to the owner’s manual to fix the issue, Owner tried all steps in manual diligently without success. Upon taking the vehicle to the service center, Uday (service assistant) and other technicians involved in diagnosing the cause of the warning confirmed that they cannot fix it and the only way to fix it, is to drive the vehicle continuously above 2500RPM or to drive for continuous 25 minutes above 6oKM/H. Though the issue was fixed on that day. The warning on DPF kept repeating every alternative day (upon driving in city limits for about 10-15 kms). Owner has spent RS 400-500 every 2-3 days since February. First service of the vehicle was completed as per the terms and still issue was persistent. On June 21st June the warning again indicated on DPF warning but this time the vehicle had reduced performance in terms of RPM not going above 2500RPM. On 22nd of June while driving the vehicle completely lost motoring capability and stalled. The owner then called the RSA team to check options on towing the vehicle to nearest service center. Owner, meanwhile also visited the Advaith Hyundai service center to check availability of a technician to come inspect the vehicle. Owner travelled for these steps with a help of another private taxi services. Owner went picked the technician and could make the vehicle mobile again. In the event RSA arranged to tow the vehicle to the service center. Upon inspecting the vehicle at the service center it was confirmed that the filter component had to be removed and cleaned to remove soot settlement. Owner was concerned at this point of time as the soot is expected to be automatically removed by the component while the vehicle is above 60km/h or above 2500 rpm both steps performed for about 25 mins. A week before the breakdown the owner had travelled to kerala.Hence, the soot was supposed to be removed. The process to remove and clean the component took almost a week. On 26th or 27th Advaith Hyundai informed the owner that the fuel injector is not functioning well and needs to be replaced. Owner at this point is frustrated knowing that a brand new vehicke which is driven only 5760kms has an issue with the fuel injector (alarming concern as all this is co-related to overall performance and maintenance of the vehicle). Customer agree to check the exact issue and let him know. However, given the opportunity the same was replaced under warranty. On 28th of June advaith Hyundai informed owner that there is an abnormal noise coming from the engine and requires further inspection.
Owner is now completely disappointed and do not want any further fixes to be performed on the vehicle considering now the engine has some issue. Service center then informed that a manufacturer technician is being brought down to bangalore to identify issue with engine. Upon inspecting on 5th of July, they concluded that issue is not identifiable. Advaith Hyundai provided a solution that the engine can be replaced. Owner refuses the resolution was the first time and is requesting for a vehicle replacement. Technician confirmed that this is the first time such issue has occurred. Customer is even more concerned as this suggested fix could lead to more vehicle failures and will have to go through the agony again. Owner was first given an old Hyundai Accent car post two days from leaving car at the service station for mobility which the owner found difficult to drive and later a Creta is provided

A month after delivering the car back to me. Door latch stopped working. Again after a month the coolant box ws found leaking and some noise from shock absorber exist and the service team is unable to identify the issue.