| Address: | New ITPL Service center Bangalore |
I have recently done my car general check-up on 4th May in this showroom because on 5th May 2022 I had to travel from Bangalore to Tirupati and my car broke down on the highway 200km from Bangalore while I was returning from Tirupati to Bangalore. The car was not moving forward at all, there was no mechanical issue.
I called Manohar from the service center to seek help why it's broken and not running suddenly after checking everything in the service center just a day ago. He looked like an intern instead of a service advisor/manager while helping me because he was asking me to open the engine and see if any wires are broken etc. and ultimately the whole battery drained out in his checkup due to parking indicators turned on for an hour. He ultimately wasted my one hour from 6.30 pm to 7.30 pm which I regret later and finally 7.30 pm while standing on the highway I called RSA.
Since I was out of city limits, RSA took 4 hours to come to drop the car at the Chittoor service center which was the nearest. In the meantime, Siddaramaiah sir sent Harish from all the way to Kolar to Chittoor to fix my car from 12.30am-midnight. He came with one technician and fixed my car temporarily by resetting ECM memory because that got malfunctioned. And on asking why it happened, they said service center people forgot to clear this memory and finally I was able to come back to Bangalore with my small kid next day morning 4.30 am.
The next day Adaveesh(service manager) and Manohar thoroughly checked my car and replaced the AC filter as well and returned the car to me.I was happy that at least the car is fine now. My happiness just lasted for a day when the car started creating some noise which was intermittent. Then I had to struggle to record that noise to prove to Adaveesh and Manohar that there is some noise started to come.
They again picked up the car for a check-up and kept the car with them for 3 days and then changed the drive belt as per their recommendation and finally gave the car again.
Unfortunately, the noise in the car had increased instead of decreasing. When they recorded the noise again and asked them why it was coming. They said it's an AC compressor that is weak now and may need to be replaced (the expected cost is 16k as per Manohar).
My car is just 4.5 years old and there was no issue at all till 4th May 2022. Once I gave the car to the NEW ITPL service center, all issues started coming. As of today, I have replaced the AC filter, and drive belt and now they are in the mind of replacing/repairing the AC compressor too.
I am still regretting, why I gave the car to this service center for a general checkup and now they are expecting me to replace the compressor. God knows if the issue/noise is really from the compressor.I am still struggling to get everything back to normal, how it was till 4th May before Manohar and Adaveesh touched my car.I wish I could have gone to some local repair shop to do the general checkup and service instead of this service center.
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