Agarwal Packers & Movers Complaints & Reviews

I book my package 25/03/2021 but my package not delivered to till now.
And no body responded my phone calls.
Anilkumar.
So I complaint Agarwal packers and movers.

I had recently transfer my household goods from Agarwal Packers -APML Faridabad to Mumbai against GC No: GCFBD[protected] and had very bad experience.

The whole experience was disastrous at best. Broad lapses are being highlighted herewith -

1. Non-Adherence to COVID Guidelines - In this time of global pandemic, the entire team did not maintain any COVID prevention guidelines. They did not conduct senetization and all the material they brought with them was not sanitized. This was happened at the time of loading and delivering.

2. Improper and Un-professional services – Every man will asked to Kharcha Paani and they took 200 for car pickup, 700 for household pickup, 600 at time of delivery and 1888 for keeping goods for 2 more days. Also Fuel tank was almost dry at the time of delivery.

3. Damage TV- They had used very poor product resulting completely damage TV screen and they had refusing to pay anything as transit damage was not covered, which I was never told at the time of pickup.

4. Rude behaviour : When I had raised my complaints of damage goods, Mr Pankaj Joshi had very unprofessional talk with me and this is also at 9:30 PM in late evening.

He don’t know how to talk to customer and most important that I had made 3 other movement with APML earlier also for that is had paid 2 L aprox.

Either you have to repair my TV or pay for it

Recently I shifted my household items from Kolkata to Bangalore via APML with consignment number GCSLTK[protected].
On 24th March 2021 the items got delivered and we found most of the item damaged due to negligence of the staff.
In Kolkata all 34 items loaded into a small Tata Ace truck. I shocked... I requested not to do so, but they were saying Rs. 1500 will be charged for a single trip, so they will load everything in a single small truck to save cost. I have uploaded the photo of loaded truck as a proof.
From 24th March onwards I am calling Mr. Suresh who is in charge of insurance & repair from APML Bangalore. But everyday he is making wrong commitment and wasting my time.
After 6 days still APML could not repair the items, so I am unable to settle in my home. Also as Puja ghar damaged unable to start our regular Puja.
I never expected this service like this from APML. I could have chosen other movers packers company with less cost and better service.
Uploaded all the photos of damaged items and proofs.
1. Steel Almirah (Original Godrej) - Very badly damaged. Looks like thrown from up.
2. Wooden Puja Ghar - Very badly damaged. Multiple places broken.
3. Microwave & its wooden table - All the Wheels broken.
4. Queen size Steel Bed & Matress - Damaged
5. Wooden Maharaja Sofa (3+1+1) - Damaged in multiple places.
6. 15 cartoon for cloth, glass item, steel item - Few items broken.
7. Wooden Shoe Rack
8. Easy chair wooden
APML is collecting complete charge beforehand, so that in case of damage customer will be behind APML. Now I do not have any option apart from request to APML staff and raise my voice in all public social media forum.
I hope this will help to resolve my problem soon.

2 consignments were booked for shifting from Pune to Kerala. I was given an estimate of maximum 2 weeks, now its been more than 2 weeks since the consignments were picked up from the source(Pune). I have tried escalating it with customer care but hardly any thing changed. Each of the consignment were lying in the hubs for more than 2-3 days because they didn't have a carrier. When I contacted customer care today, I was told it would take another 2-3 days for my consignment to reach me, this is unacceptable considering the exorbitant charges(45k) that I have paid.

I needed my car(one of the consignment) for travel purpose in Kerala, since it wasn't available I had to go with rental service .

Since I dont have household items, I had to purchase a lot of new items to manage my household chores.

I need my consignments to be delivered to me asap and a refund based on each extra day(1000 INR) that has been taken by the company to deliver it to me.

Consignment Numbers - GCPUN[protected] and GCPUN[protected]

Experiencing very unprofessional behavior of Agarwal Packers & Movers (APML)

Booked my household goods for shifting from Rudrapur to Delhi and fully paid against the invoice (05AAFCA3559A1Z5. At the time of delivery, They were saying that they have not received the payment and denied the delivery. No one is responding. Very pathetic experience.

All my items are received in damaged condition and my ac aluminium pipe of 10ft is missing and one of the worker of agarwal packers and movers named krishna pandit is saying police is under my control u cn do wat ever u want to. My sofa received in damaged condition, my fridge received in damaged condition, washing machine was unloaded up side down.my scooty is fully damaged without packing. Most of my products was not packed at the time of loading nd they told it will be packed and send to u in proper condition but nothing was packed as such and unloaded without packing. They charged 40, 000 including insurance and still not ready to accept the faults and not receiving calls.agarwal packers and movers are threatening us tat police is under there control. Now can anyone help me to gets my damaged and missing items

Ref:-Enq no, .EQNDLH[protected]dtd23/11/20
Quotation QUNDLH20210560/1DTD27/10/20
CFT883BASIC FRIGHT Rs91000/CarRs21000/-

Quotation QUNDLH[protected]/1 DTD23/11/20 CFT 158 AMT Rs73500/-
Bill amt Rs87700/- excess Rs14200/-
Survey officer Sachin
Sir,
I am an Ex Airforce with great faith trust and believe booked my luggage from Delhi to Bhuvnehwar for which two survey were made as mentioned above my luggae was nooked as per second quotation as most of the item as per first quotation was left and luggage booked as per second quotation with luggage quantity CFT158 for which amt fixed was Rs73500/-where as amt paid was Rs87700/-surveyor received the cheque and told balance amt with 20 percrnt deduction will be paid to me with in one month i have made many call to Sachin and Himanshu of Paharganj branch now they are not responding.
Earlier they told because of two qutstion payment is delayed will be made soon gor ready reference l am attaching card of compny with detail
I have given all details with the hope. my case will be solved soon i have taken liberty to write all this thinking of Airforce relation expecting timly reply i won't mind if balance is not paid becsuse the amt is with my elder vetran Airforce but surely expecting reply .Thanking you sir

I transported my house hold goods from dehradun to hyderabad, GC no-4631881 through agrawal packers and movers(DRS group).I took insurance of value 1lakh for my items.I received my led tv in damaged condition .As per insurance I should get 30thousand in claim.I am trying to contact them for last 2months through email, telephone, twits etc.They are saying that they can pay only 5thousand as company got affected due to covid.Their claim department on contacting just gives some random number to contact.They are not paying insured value.please settle the claim.

I would like to draw your attention on the above- I am Dr. Diptanu Sarkar have transferred my household belongings from Tinsukia(Margherita) to Korba(Dipka)-SECL through Agarwal Packers & Movers Limited.

Consignment has reached at Korba on 23 Feb-21. The supervisor who has come to unload/ unpack the item was not interested to work and has started arguing in each and every activity, to our surprise at one time he has kicked out cartons containing our kitchen belongings. We tried to make him understand that his behavior with customer(that too with the ladies member) is not proper, but at one point he has started arguing vehemently and abusing my family and SECL employee and even APML . We said that we shall complain to APML higher authority about him, he said that he doesn’t belong to APML and we can complain to anybody we want. We were totally surprised by his unparliamentary words and behavior. To our surprise when we called up Mr Jeebach Kumarto inform him about all these and to help us, even he started misbehaving and shouting at us over the phone, and when we said that we shall complain to higher authority of APML in Delhi, he said we can complain to anybody we want and he is not afraid of anybody.

Looking at the gravity of my problem my uncle (at Delhi) has talked to you customer care and requested him to unpack/unload the item. In turn the custom care talked to Korba branch(Mr Jeebach).

In the conference call it was decided that the unpacking will be done on the next day at 10 am. Though it was very difficult for us to take leave in such a short notice as I was on emergency duty. Even then we have taken leave after facing lot of difficulty. I again called Korba incharge Mr Jeebach Kumar, but instead of helping, he told me to get the unloading and unpacking to be done by myself. No one attended our work till 5.00 pm. It was really a very traumatic experience for our whole family. After several telecom/ request to your Delhi office and Korba office, we managed to get two workers to complete the unloading and unpacking work. Though it was not convenient to us at this odd time (around 5.30 pm), still I managed to do the work.

I am attaching the photograph of the damaged item, please compensate it and advise the supervisor and manager to behave properly with the customer(especially with the ladies member)

I am listing down the damaged item below:

1. one study table damaged during transport, not usable now(computer table)

2. one study table developed many scratches during transportation

3. Big dent observed in my motorbike due to faulty packing.

4. Bicycle damaged and is not usable. Bicycle was transported in a total unpacked condition.

5. One double bed(cot) damaged, another double bed(cot) had several scratches. Both my double beds were transported totally unpacked.

6. Induction stove damaged due to faulty packing, not working now.

7. Shoe rack(Alluminium) broken and damaged during transport. It was transported in a totally unpacked condition.

8. Invertor transported in an unpacked condition. Was thrown carelessly from truck while unloading.

Most of my items had got unpacked during transport by itself inside the truck, even before unloading due to faulty packing. Several valuable items were transported totally unpacked.

I am attaching some of the photographs of the damaged items. I have kept detailed photographs of the damaged items. Rest of the photographs can be shared on demand. (since webite is not accepting -I am attaching only 3 photos rest all are available with me)

Your early response will be highly appreciated.

Regards

Dr. Diptanu Sarkar

Mobile no: [protected], [protected]

This company has not delivered my car after 2 weeks of collecting from Bangalore to Kolkata.
They first lost my keys in Bangalore and even when I asked them to change the lock and give me the keys, they are denying it.

GCDDN[protected]
Pick up Date: 9th Jan 2021
INCIDENT: My household Materials were picked up from Dehradun and were planned to move to Bangalore. When the products were unloaded the goods were reckless planned and kept in truck. The bike was titled and goods were kept on it.

after unpacking, it was seen that there are lot of goods were damaged
Damaged Goods
1. Royal Enfield Classic 350 (Headlight cap, Leg gaurd, HSRP, Footrest, Grill, Indicator light)
2. Bed Side Table
3. Air Cooler (fins and body totally damaged)
4. Kitchen utensils (Boxed Damaged)

While packing none of the supervisor were wearing mask or sanitized, both loading and unloading drivers and helpers forced to pay tips as they will keep the goods safe while travelling and unloading. I have shared the proof as well.

the company was shared an estimation of 11K for repair and damage they caused and I had also paid insurance amount. Now they are offering me 2K.The customer support speaks that the slip doesn't have amount mentioned in first page of slip, if the amount is not mentioned why was the loading of the good happened from their end.

i need my compensation for the damage this fraud company has created to me.

Goods were consigned from bombay to goa and was promised to be delivered on 21 january but not recieved till 23 januray.No satisafactory reply from anywhere .

They have taken my order on 30th dec.
I paid 27k to them.

But the order is not yet reached.
Person who took all the stuff is not responding
His mobile number - +[protected]

No one is responding.
The package includes 2 scooty.

Please help

I had shifted my households from Faridabad to Thane in November through APML, Agarwal Packers and movers . Most of the electronics, kitchen crockery and fragile items Recieved fully damage condition.. Their claim settlement department has not yet come for survey the claims neither willing to settle the claim even after a month of continued follow up writing mails, call at customer service and sending complete details to Ramesh Agarwal linkedin profile and at his personal email id as well... Simply, they are just cheater and claims a fake message for people by advertising best packers and movers...I need settlement or free advertising of this pathetic service I will keep doing till settlement...

I have registered my query with different mobile numbers but neither I am able to talk to any of your executives nor they are trying to call again

My GC number is 4707232 dated 20/09/2020 from Dehradun to Meerut .3 Madhubani paintings costing Rs5000/ -missing, seems stolen while packing. Rice plate and other 7 plates were broken of the dinner set . glass of Steel Almirha broken.Fridge cooling damaged and other several items damaged but not paid any claim though insurance covered was of Rs. one lac and paid Rs3000/- for it .
MCJain

This is the worst Packers and Movers I have encountered so far. They broke my Washing Machine, Fridge and Drawers while transporting my goods from Bangalore to Pune. Their customer care support is so poor, unresponsive and unsatisfactory that I am disappointed in their service and will circulate in my social media and circle to never use their service ever. I have all the proofs of the damages incurred on my items and will file a complaint in Consumer Court for the compensation of the damages.

Hi,

I have recieved Confirmed quotation from your executive(Naveen [protected]) on mail after discussing everything with photos. House shifting is supposed to happen on 28.11.2020. But due to his negligence he forgot to inform shifting team. based on his comittment i have arranged everything..

Now your guys from Chennai Ramesh([protected]) and Ravi([protected]) called me for postponding my shifting. since i didnt agree your guy Ravi has increased the price of shifting toRs.30000. and Spoke very rude manner

How can you Guys increase the price after sending mail confirmation. I have Screen shot of all whatsapp conversation, mails everything..

How can a company like this can cheat and give misleading commitment.. i want to take leagal action on this... Mr.Ravi is so abusive and Rude..

We have booked Agarwal packers for the house hold items shifting from Chennai to Madurai on 23rd Nov and paid the full amount. Consignment delivered 25th morning and max cartons in wet conditions and few of the boxes totally damaged and recd in loose condition. While contacting the booking people no proper response. They asked us to contact Madurai. Also it's unloaded by the transporter Agarwal people yet to come till now (1pm) Need refund for the damaged parcels. (Sample photos attached)

On the first day, two people were sent with horrible insufficient packing material. Our transfer was from Delhi to noida by a surveyor known as Tanwar, we were already asked for excess price of 27500 rupees whereas other companies were giving in 14000 rupees. After reaching out to customer care and a lot of people in Agarwal, more people and packing material were sent. On top of that, a 19 ft container was mentioned in container whereas 14 ft container was sent. Nobody had any I'd or shirt or anything of Agarwal, no photo in container. On unloading, we were asked to return all containers, otherwise pay more 2000 rupees. We have been shifting by apml since last 4 years, but after such a horrible experience we confirm we will never ask apml ever again and never recommend anybody. From this experience, we feel apml is nothing now but running on brand name and subcontracting. So much of harassment, we will always go for smaller companies next time. The service provided by apml is horrible and nothing more than a truck and two labourers provided. Still the labourers worked from their side to maintain some image, but after much coaxing and initial complaints. We will neither recommend apml to anybody nor will ever ask it again. Extremely dissatisfied by apml management side, only effort applied were by people who packaged the goods. We will never approach apml again and will make sure people we know also never reach out to apml.