Agarwal Packers & Movers Complaints & Reviews

My shipment was packed from mumbai on 10/06/2020 and now its been more than 40 days and still my consignment is still not delivered. When i booked their service they promised to deliver in 12 days and their team doesn't even have an courtesy to inform me about the delays. Worst customer care service, even the branch managers don't attend calls.

Worst experience, will never recommend their service for anyone.

Consignment number - gcmum[protected]

This is to highlight that related to above GC my house hold goods were picked up from Kolkata on 9th June 2020 and delivered to Pune on 20th June 2020.

Fridge, TV, Washing Machine, Microwave, Iron bed & list of crockery item delivered as broken & damage.
Still my D2H dish antenna is missing and no update is being given to me on that.
All my items were covered under insurance and I had paid the insurance amount but still no update on recovery.
I have mentioned all these details to the bill while signing and returning to the delivery person on delivery date.
I have contacted Mr. Akash ([protected]) Mr. Anup ([protected]) Mr. Anuj ([protected]) Mr. Srinivas ([protected]) Mr. Pradeep ([protected]) Mr. Vijay ([protected]) Mr. Promod ([protected]) Mz. Kamla ([protected]) Mr. Sudhir ([protected]) Mz. Kusum ([protected]) and following up but no update on missing item and also no update on damage recovery.

I had booked a consignment through drs agarwal packers and movers, it was picked up from my hometown (Bhadrak) on 10th july. And the deal was of the payment that will pay 80% at the time of loading and 20% of the payment after delivery. They were supposed to reach by 10:30am but they reached home at 2:30pm. They did not have any mask, gloves, sanitizer nothing. We provide them. Though i told them to carry all these things repeatedly. They started packing everything and the packages were not packed properly even they didn’t do the lamination of every boxes not even thormocol sheets where it was necessary. They packed the stuffs like anything. They load the stuffs very quickly as it was about to rain and gave us the list of the stuffs. But they did not mention the prices of the stuffs even they did not even gave us the insurance of these things. I asked so many times about the insurance, simply the incharge officer (Balraj) told me not worry nothing will happen. Previously i spoke to the officer incharge (Balraaj) about the insurance and made him clear tht the price of the consignment is about 2lacks and i want insurance for every single stuff as some of them are brand new product. He assured me that no need to worry he’ll process it. I asked the workers as well about the insurance and how to claim it and to mention the prices of the stuff in that sheet but they told me that it is not necessary we have ur details. That also i informed to that man (Balraaj) and he told me the same. Tried to contact the supervisor (Balraaj) so many times regarding the insurance and to do lamination of the boxes which was leftover. His response was very bad. I requested him to give me the tracking details of once it dispatch but did not get any positive response. Was tired of calling them but still did not get any response and lastly he started ignore my calls and switched off his number. As per the deal i paid 80% of the money at the time of loading at bhadrak and rest 20% will pay at the time of delivery.
On 15th july i got a call from balraj that the consignment has reached hyderabad and i have to pay rest 20% of the money otherwise they won’t deliver the products. I told him about the deal but he was threatening me that the products are not going to be delivered if iam not paying. However i paid the amount before delivering it. Around 3:30pm they came to deliver the products but 90% of the products were completely damaged, broken, unpacked due to the poor packaging. The sofa set is completely broken and the delivery guy tore it while unpacking it infront us. The sofa seats are tored and damaged, the almirah has so many scratches and dents all over it, the carpet are damaged, the groceries are damaged and many more things are wasted due to this poor packaging. No carpenter came to assemble bed, dressing table, almirah. Again and again i contacted to the supervisor (Balraj) to give the insurance details but didn’t get any response. He was testing my patience level and whatever i was asking he was laughing as i am joking with him. After contacting 100 times the supervisor (Balraj) gave us the valuation sheet yesterday evening where he has put the values 1/4th of the production price which are brand new. Even i showed him the invoice of the products but still no changes made. Still i am not getting any reply from anyone. Whenever i am trying to contact the claiming department they are simply keeping me on hold and after 10-15mins the call was disconnected. The supervisor (Balraj) is also not answering my call. No one is helping. I paid the full amount, my products are damaged, no one is neither contacting nor helping. Also balraj is not changing the price of the product. Simply they are people taking the customers for granted and they don’t even care about their customers. Poor customers service ever i have seen so far. Now it's up to you, i am bound to do this as i am helpless. I need your help in putting the correct amount of the products and in claiming the amount of the damaged products. I m giving the main branch address in ur box. But we booked from bhubaneswar branch. That address i am giving below.
Bhubaneswar branch address -

Vasundhara apartment, flat no.009, opposite narayani motors, near hp petrol pump, rasulgarh. 751010

*there are so many videos available at the time of loading, unloading and unpacking but unable to upload the videos.*

They are cheater and fraud company. They delivered my materials after four months after going many times police station and advocate. They damage my car and lost my house hold material. They run my car 3300km as their property. Vikas bhardwaj ([protected]) kayoom khan ([protected]) and their fraud company ([protected]), pravin ([protected]). These are the phone numbers. They demand more and more money after take my materials and damaged.

Gchyd[protected]
This is regarding gchyd[protected] shipping of goods from hyderabad to kozhikode.

We have sent the items with you on 27th june 2020 on the promise that the item would be delivered within a maximum of 7 days. It’s been 14 days (10th july) and the tracking page shows the item is still in bangalore. The executive i spoke to is telling me that they can’t confirm the date of dispatch at this point. I rang them up on monday july 6th and they asked me to wait for 3 days. When i rang them up on july 10th, they tell me that the status is same and they have some issue at bangalore. They will try to dispatch in another 2-3 days.

Now one more week passed. The executive did not even get back with the status.

What are we supposed to do in this regard? Wait indefinitely?

Above gc no. Booked from patna to mumbai on 06 jul 2020. Your rep. Mr punit mishra no. [protected] told me you get item in mumbai on 12 jul 2020. On 11/07/2020 i call to mr punit told me you can confirm to traffic dept. So many times call to ur rep but there are no response i wil get. I pay high amount for shifting. Without item i am staying with family in hotel everyday spend around 3000 rs. Who will be pay.
Amod k pandey
[protected]

Oxford cargo packers movers moved our household goods from bangalore to hazaribagh. The ups and the monitor were completely damaged, so many of household goods were also damaged.

Monitor - 25k
Ups - 6k

Photos and insurance details of damaged goods was communicated to oxford cargo packers movers insurance team within 2 days of delivery of goods.

However, despite repeated mails and calls there is no response even after 20 days. Still awaiting insurance claim settlement.

https://oxfordcargopackers.com/contact.html

I had booked a car transportation from delhi to bangalore. They had quoted me rs 12, 000 and after negotiations we finalised at rs 10, 000 all inclusive with the delivery in 3-4 days. However once they took the car, they suddenly made the final bill of rs 21, 888 after adding insurance, covid pass charge, service tax, gst which was not at all intimated. They left me with no choice but to make this payment otherwise they will not give the car in the original condition. After making the payment and getting mentally harassed by the incharge they delivered the car in 8 days. I feel so cheated that would recommend everyone to think twice before using their service. I have also attached the detailed bill and quotation.

I register my initial request at agarwal mover and packers website, however i have received a call from another provider which is also named as agarwal movers and packers pvt ltd and it seems they have a tie up with original agarwal movers and packers.
Below is my grievances details:-
1. I was been told that my luggage has been dispatched on 25th may, however as per the tracking details it was dispatched on 28th june. All this while they were continuously lying and i had all screenshots.
2. The owner mr ajay is a fake person full of lies and everytime if i ask for the update he had lied that luggage was stuck at maharashtra borner howver it was never dispatch from delhi ncr
3. No manners to talk
4. After reaching pune it was sent to another provider to deliver however he denies for door delivery wherein i was promised door to door delivery.
5. Delivery guy threaten to not to deliver if i ask him to bring luggage to my floor address and he confirmed that handling charges were not been paid to the handler.
6. Lastly my tv is crack from back and no call is being attended

Company link who handled my request -

http://agarwalpacknmove.in/Default.aspx

I had booked the consignment for my household shifting from hyderabad to bengaluru even paid the advance amount inr 87000.

Now my booking has been cancelled so need my advance paid money back.

I am following up last 2 months but the complaint is not resolved.

Please do the needful

Thanks
Sachin
[protected]
[protected]

Email -

[protected]@yahoo.com

The service by apml ltd has been pathetic. I had sent my domestic household items through apml coimbatore branch from wellington to pathankot on 08jun20. The coordinating executive mr sunil kumar has shown poor response and involvement in shifting of items. The consignment with no gccomb[protected] is untraceable as on 24 jun20. No call back has been received despite multiple complaints on customer care.
Also, the employee mr sunil kumar offered to lower the price in case the price of packing material was not reflected on the bill. He kept cribbing as to not being given the salary for 2 months n work overload. Serious actions need to be taken against this individual. Very poor service from apml.

This is to inform you all that it's now been 6 months and still i haven't received my claim amount of rs.2500 and also my missing item which has cost around rs.5000 to rs.6000 is still missing haven't returned it yet.

I don't know why you people delaying this process even when i am calling concern person from bhopal and pune no one is giving the response.

From past six months i am continuously following them but getting no response

Dear sir

I am a corporate customer and my car delivery is pending from long time. I cannot come to pick car from godown as i am follow ing home quarantine. Plz request u to send my car asap. My gc number is - gctdrm[protected]. Looking forward to hear from you

My consignment no gckol[protected] from calcutta to bangalore has been not good at all and there is no customer satisfaction. After sales service is too bad with no escalation matrix.
We had number of things broken (Marble patta; sewing machine; washing machine does not work) while the goods arrived during the lockdown, and the company took more 3000 rupee extra while unloading, without any indication to the customers. Even after charging 3000 extra; my carpenter work was not done at all, till today. We called around 20-30 times, but they always tell to wait for tomorrow. This 3000 rupee company has taken without providing any services. My complain number is #488018 and 499165. Lot of my things were damaged along with scratched in mandir and fridge. We spoke to mr suresh from bangalore, but he does not call us back or even reply to our mails. We had claimed for a refund. They always close the complain without any response!!
Our consignment came on 13th may 2020. Till date there is no response from the company side. The escalation matrix of this company is not at all good. The customer care email id does not response or give a satisfactory answer to the customers.
We request your team to please help us in this matter.

I have not recieved any intimation of my car boojed from Ahmedabad to Guwahati with GC No GC AHMD[protected].I was told on 20 May that the car would be despatched by 30 May.Custonet care rep are unable to give any satisfactory reply and fooling me.

I have booked to move my package from kochi to coimbatore three months before. Still my package is not delivered. I understand 2 months lockdown but even after that there is no response. I called everytime either no response, if attend my calls, they say we will check and call in 5 minutes, but they will not. Poor customer service.

Hi,

I booked agarwal packers and movers in navi mumbai to shift my household stuff to sarni, betul. The consignment started from navi mumbai on 9th march, 2020 with the delivery date committed within 7-10 days.
I am writing this on 1st may, 2020 as my consignment is not yet delivered. I understand the problem with nationwide lockdown but it started on 25th march, ie. Almost a week after their committee delivery date.
The biggest challenge is their customer care who don’t know anything about the status of my consignment and keep on directing me to different numbers located in indore, bhopal etc.
Such a shame they call themselves the best in business. Such a bunch of liars and scammers these people are. Never again, agarwal packers and movers!

No refund or proper communication from these unethical people. My booking was from trivandrum to mussorie. They have completely damaged my washing machine, glass table, refrigerator trays etc.. Sent the copies of the bills to the concerned people at their head office, but not even a single reply neither from their ho nor from the tvm branch. The trivandrum manager (Mukesh) is speaking like a scoundrel when i asked for a proper response for my complaints. I would suggest not to approach these guys for any future business. I am attaching the bills with this complaint.

I am really upset that jo agarwal and packers vallo ney jo kaam kiya vus ki waja sry.. Main ney march 20th ko goa to hyd boocking kiya.. Vus din main ney goa agent sey pucha ki 21st ko curfew hain na.. Vus key baadh ghadi ko kahi pey rokh diya tho bahut mushkil hojayega.. Hyd main koi saaman nahi hain.. Lekin woh agent ney bola ki nahi mam ghadi ko kyun rekhengi.. Lekin abhi tak maarey saaman goa main hi hain.. Main hyd main ithani suffer kar raha hun.. Yeha pay lock dwn ki waja sey bahar ka khana bhi nahi mil raha hain.. Vus din woh agent tick sey bathaya hota tho hum aise din na dekh pay.. Yeh bilkul galat hain..

I shifted my house items from chennai to hyderabad and i chose agarwal shifting experts packers movers (http://www.agarwalpackersgroups.com/index.html) contact email - [protected]@gmail.com, mobile [protected]. First they haven't listen on packing items and they said they will take care of everything. They packed fragile items along with others and they brought small vehicle to shift things. They were not ready to listen to me that it will not fit in small vehicle. They convinced that it will be going to warehouse in chennai and then it will be shifted to big one. They packed things crushing boxes. Also they took 6000 for insurance saying any damage in packing will be claimed. Items were received in hyderabad next day in the same small vehicle and many items were broken and they were not helping in unpacking as well. When we requested for insurance, they dragged things to 2 months and finally said it can be claimed only if fire or accident. For bad packing and broken items, it cannot be claimed. Hence i suggest never trust this packers and dont choose these guys.