Agarwal Packers & Movers Complaints & Reviews

This is anjaneyulu who is residing in tirupati.in the month of november 2019, i have taken services from this company for shifting goods from samshabad to tirupati and paid total amount of rs. 10, 225 in advance.

As i need invoice to claim these expenses from my new company and there is time limit also to claim.

It is almost 2 months. My date of dispatch is november 1 2019.
My details -
Anjaneyulu panidapu
[protected].

Contact persons to whom contacted
- anil -[protected]
- ravi-[protected]
- other person -[protected]

My consignments were shifted from jaipur to patna at 15 november 2019 (From).

The consignments were delivered on 30 november 2019. I counted all the items it was fine amd that's why i signed in the delivery documents.

However while open boxes today, one item is missing. The item is bosch gsb 500w 10 re professional tool kit, ms and plastic (Blue, pack of 100). The cost of item is around 3500. You can see the item:

https://www.amazon.in/Bosch-GSB-10-RE-Professional/dp/B0119ROQXY/ref=mp_s_a_1_1?...⇄

I am suprised with this and very upset as well.
I request to take action on this and do compensatory if any.

Thanks

Moved from chennai to thiruvananthapuram in aug 2019. We have been moving around every 2 to 3 years and every time we went with agarwal packers and movers. As always this time we didn’t think twice. Unlike our previous moves this one was really bad right from day one. Poor customer service experience started with the guy ‘jagvir singh’ from chennai circle who visited the house for survey. We had to call him many times to get the quote and remind him of the moving date. The packers dropped expensive collectible items and broke many items like flower vases. Mixed up all things while packing - kitchen groceries and living room decorative things in one box. It took more than 2 months to sort things out at the destination. The packers demanded hefty tips and we were forced to pay rs.1000/- per person for 6 people as tips. Once our things arrived at the destination agarwal refused to unload the things from the truck, citing union labour issues. At the time of making payment in chennai they had promised us that they will unload and unpack. After the truck arrived at the destination they simply refused to unload. It was very stressful and we had to hire someone else to unload the things. That cost us extra 20k as we had to hire some labour at the last minute. Although agarwal agreed to refund the money paid for unloading, we literally had to call them up hundreds of times to get the unloading charges refunded. Microwave oven and wooden almirah were broken beyond repair and had to discard them. Grocery items like dhal and rice were not packed properly and they were strewn all over the place - when the boxes were moved from the truck into the house. It was a very messy, stressful move. We will never forget the atrocious attitude of the entire agarwal team, right from regional manager to packers / unpacker. Seeing such similar reviews from people, it only shows that agarwal has lost its brand value.

This is to inform u and need support for below matter:
Gc no. - 4670055
I shifted household things through drs dilip roadlines group of agarwal movers and packers and it was a very worst experience, they committed 2 days for delivery by direct separate vehicle but they delivered after 4days through sharing vehicle and no proper communication, they charged additional 2300 rs for separate vehicle consignment but they transferred through sharing vehicle. And my daughter cycle and miscellaneous items like bathroom cleaner brushes, dust pan, kids ball, wipers etc. Are missing after informing also i dont get any update till when they will send my item.
There is no seriousness about customer value. Almost 15 days completed, logistic manager name krishan sharma kaushik.

Kindly provide my missing item.

Regards,
Ramesh sahu
[protected]

This is to inform u and need support for below matter:
Gc no. - 4670055
I shifted household things through drs group and it was a very worst experience, they committed 2 days for delivery but they delivered after 4days and no proper communication, they charged additional 2300 rs for separate vehicle consignment but they transferred through sharing vehicle. And my daughter cycle and miscellaneous items like bathroom cleaner brushes, dust pan, kids ball, wipers etc. Are missing after informing also i dont get any update till when they will send my item.
There is no seriousness about customer value. Almost 15 days completed, logistic manager name krishna sharma.

Kindly provide my missing item.

Regards,
Ramesh sahu
[protected]

Shifting within ernaakulam limit. The worst service i've ever faced. Money is the only focus for agarwal packers and movers ltd. Hereby attached damaged products pictures for your reference. A 4 feet plant was also broken into pieces. I’ve asked the loading person to take the same so i don’t have the option to take the photo. I suggest to take a look at the attached photos.

Attached picture of the damage made to my household items. I spoke to one of the agent named sreekala and it was totally disappointing on the harsh behaviour to me. I requesed for a claim and said i ready to pay the remaning amount. She said that it is okay and based on some discussion with internal team, suddenly she become so harsh on me and tried to threaten me saying she will go by legal. I've no clue. I tried to contact apml customer service team but i was not able to connect. I opted for apml service by trust and now i'm totally disappointed by the way i'm treated now.

I will never recommend. You might lose your precious household items even if it's well packed. The loading and unloading persons are so careless with the products.

Finally one of the staff in ampl, cochin offic said i should have taken insurance and i replied no one told me about it. The answer was for local trip it won't be suggested and now it is like i should i've taken the insurance. So what i'm supposed to do now?

I'm not getting response after the same.

Claim for damaged products and dissatisfied service.
I made booking with agarwal packers and movers for shifting of goods from rented house in delhi to another lane in delhi itsef.
Booking dates were:30th october 2019 and 31st october 2019.
Complaints are:
Untrained labour,
My stuff was mishandled and broken by your team,
In process of shifting scratches walls, staircase and railing was broken,
No help received in unpacking.
Service not completed within 2 days.
No response received from customer care.
No reply from your team and claim settlement.
Regards
Yashica

It's a complain regarding a claim settlement for an consignment from bangalore to dhenkanal, odisha. Cg # 4667922.
Few items were damaged while shifting, i spoke to claim dept from bhubaneswar office and the claim amount is already settled for rs 4000.

But bhubaneswar office is not providing me with the claim amount yet..

There are two person mr sushil and mr balraj, they are playing with me every day from last 45 days. Each an every day they have different stories for me, but not able to provide me the claim amount.

Very bad experience with bhubaneswar office claim dept.

We were moved our goods from chennai to mangalore on sep 22, 2019 by agarwal packers and movers (Drs). During this shifting, some of our products were damaged and i claimed to mangalore branch. Authorized person came my place and noted the damaged items. For reference, our gc number: 4672428.

But till now i didn't get any response from mangalore office. Mangalore office person not updating the proper details.

I called customer care many times till now i didn't get proper response from them.

I booked my luggage with Agarwal packers and movers Ltd from Jammu, on 26.10.2019, on payment on delivery condition.

Once luggage was booked (they had my luggage), Mr. Rajesh Thakur, Assistant Manager from their Jammu branch started threatening me to make 100% payment now or else I will not get my luggage return.

It is more than 20 days, I have not received my luggage and also they are not responding to my mails.

My car was dispatched from Goa to Hyderabad on 6th November. But the Vehicle has not yet reached Hyderabad . False information's were given by the Customer care people saying the car was dispatched just the day I called them and I am worried about the Car condition now. I was subjected to a lot of mental harassment by the said packers and movers

Date of Consignment booking : 06 Nov 2019

Agreed delivery with in a week.

Very poor exp with this company. The mktg exect shows something however the carry the goods like sugar sacks in truck.
My motorcycle was damaged and few parts were broken in transit as they were not carrying it safely. When opened the container i found the bike fallen.

When claimed they do not even entertain or resolve the issue. Worst company to choose. Paid more then other competitors but no safe delivery of packages.

I booked agarwal packers and movers to transport my cooler from navi mumbai to varanasi on 6 october 2019. Today, it is 4 november 2019 and my cooler still hasn't been delivered. There is no response from the customer care, varanasi on calling. Half of the time they bring up some new update about its location. There is no response on filing a complaint on email and the mumbai customer care branch is unwilling to take responsibility. The service being provided is pathetic. Ensure speedy delivery of my cooler or else i'll be forced to take action. My gc no. Is gcnmum[protected]

Dear sir,

This has reference to my consignment number: gctnsk[protected] for shifting of my household items from dibrugarh, assam to noida, up through m/s agarwal packers and movers ltd. (Apml). At the time of delivery following items are found damage/broken and also mentioned while signing of delivery documents:

1. 2- seater leatherite sofa
2. Assembly of dinning table
3. Gyser connecting pipes
4. King size bed ply
5. Induction cook top
6. Plastic stool
7. Leg bend of tv trolly
8. Scratches mark at shoe rack
But apml is delaying the and now denying the damage after 2 months and also misbehaved by mr. Ivon robinson.

Request you for your kind intervention.

Vipin kumar
[protected]

Hi sir,
My order no is gcnoida[protected]. They had damaged my items, and total estimates i have got were 1, 49000 however because of the delay in investigations i had to compromise with them to 61000 rupees, they said they will refund the claim amount in 15 days, and it's been more than 3 months.
From their end, mr. Sadanand is dealing but he is not responding to my emails anymore. I had already sent more than 50 emails to them but no one from the company is taking this matter responsibly. I request you to please look into this matter with the utmost priority.

Regards,
Saurabh
Mob# [protected]

I got my households goods transferred from thane (Maharashtra) to noida (Up). When recieved, i found my dinning table, chairs and wooden temple were damaged (Total cost = 25000). I am following with them for last 8 days, but no response.

I took insurance for all goods, still they are not providing any solution. Every time they are saying that person is not available to resolve the issue.

I shipped all my household goods on 4th october, 2019. I was informed by the website, the booking manager and the delivery manager that the maximum time to deliver goods is 7-10 days (Not business days just dates). I have been calling the customer care and the booking manager. No one answers and when they do they are extremely rude. I have not received my goods. Tomorrow is the last day of their promised delivery yet, they are saying 4 more days, which is 150% more than the promised delivery time. I have been staying in a hotel since. Who is going to compensate for it? I am facing extreme inconvenience. I have to buy food, clothes and pay rent for an extra week. I need the company to deliver my goods asap and compensate me for all my inconvenience. I haven't received a single apology. Instead the representatives say this is how things happen.

We booked agarwal packers and movers for shifting of our household items and shifting of our car on 29/09/2019. Our consignment id is gcndlh[protected]. As per the documentation, they promised to deliver our goods latest by 03/09/2019 (Verbal communication). Then we kept calling them to track the record of our delivery. On 4th we called the person to whom we have contacted for our consignment, he told us to call customer care to know the status of our delivery in mumbai. Later when we called at the customer care, they told us that the household items are reaching at mumbai warehouse but the car is still in m. P. Later on 7th we received our car, so to know the status of our goods, we called at the customer care they told us that the goods will be delivered most likely on 8th. Today on 8/10/2019 when we called them, they said that our consignment is somewhere in jaipur and will update us regarding the delivery status by tomorrow.
This is to bring them a notice that atleast tell the person regarding the location and expected time of delivery of our consignment. Because fake promises make us anxious about our precious goods and your customer lacks faith in you.
Kindly update us with the correct information as soon as possible.

Hi team,

I used your service for shift from rohini to faridabad on 30th aug'19

But i have not received any bill yeyt, despite i paid 25% advance and full payment on time

I have been calling repeatedly to below nos-
[protected]
[protected]

I have visited gurgoan office for the same and called atleast 30 times

This is really unacceptable that i have to follow up for bill

Please look into otherwise i will be forced to escalate to consumer forum for tax fraud.

Regards
Bir singh

There is a serious complaint about this service part. My consignment was loaded on 29th from kanpur with the promise of the same will be dispatched at destination by 1st october 2019. On 1st the consignment was not delivered. My question is why they people have taken full payment before, why there are no criteria to make payments in two-phases - one before and one after the delivery. I have chosen agarwal packers by seeing their aids in various office complex but it was really and pathetic experience and i am seriously not going to recommend anyone for this nasty service. I am facing tremendous problems due to non-delivery of my assets on time. I still have doubt whether this is the right platform where my problem will solve but awaiting your revert.