Agarwal Packers & Movers Complaints & Reviews

I have booked my household item DT on 02/08/2018 from AMALSAD (Surat) to Bhagalpur (Bihar) and talk to Mr. Pramod your item deliver for 10 to 12 days. we have already paid in advance for Rs 30000/- and rest amount paid after delivery. but my consignment reached in Patna 16/08/2018 and show Agarwal site 15/08/2018. Now Mr pramod said your consignment deliver after full payment otherwise I haven't deliver your consignment. And one mail to me for household charges for Rs 300 per day and consignment reached date on Patna 13/08/2018. Every time he talk to lie about my consignment. I think my consignment is damaged or loss so Mr pramod talk me register and agressive.So please deliver my consignment in Bhagalpur and received your rest amount for Rs 30000/-. I hope you will help me.
Thanking you

P k Gupta
CBI
Banks
[protected]
[protected]@yahoo.co.in

Incl
1) consignment reached Patna
2) house hold charge from 13/08/2018 whereas consignment reached in Patna as per your site 15/08/2018

Before booking my household consignment with the agarwal packers and movers drs group, i did some research online and found out that the real agarwal and packers and the drs group agarwal packers are movers and owned by brothers who have separated their businesses. [censored].! It is a fake story run by the drs group people. They are using the name of the real agarwal packers and movers (Agarwalpackersandmovers.com) to con people and befraud them. I did the mistake of booking them thinking they were the real agarwal packers until someone highlighted it to me that they are not. The time i discovered this, i had very little time left and was not able to change the packers and movers. So decided to go with the drs group believing all the fake stories spread by them online. Then started the nightmare. They picked up my stuff and stocked it in an already overpacked truck. When i told them it won't fit, they said this the only truck they have and they'll have to fit it in it. My stuff was all crammed in this horrible truck. Some of the packaging got damaged during loading itself which they then covered with tape. Today it has been 13 days since my stuff was picked up from my home but it still hasn't reached me. No one is answering their calls. And when they are answering, no one is able to track my consignment. They have an app for namesake but it has no functioning. When i complained, they ignored and disconnected the call. Now again no one is answering. If you are ever planning to use packers and movers, never go with the agarwal packers and movers drs group. Do yourself a favour and sell or donate all your stuff rather than sending it with the drs group. You'll save so much on the mental trauma and anxiety part. They are worst out their. Local vendors do a much better job then them. Do not ever book agarwal packers ans movers by drs group. They are cheaters and fraud. I'll be filing a case against them in the consumer court very soon.

I pamu venkat kiran containing g. C. No. 4610592 booked luggage from pachora to station ghanpur on dated 27.07.18
I received my luggage by missing one box item no. 20 which contains important items of my hall.
If you not provide my box items with in 4days i will lodge a case against you in consumer court.
And as an employee of bank of baroda &union leader of iba i will inform and try to cancel your license if you delayed the process

With regard
Pamu venkat kiran
[protected]
Bank of baroda
Gs. Union leader

Sir, I have booked my 62 house hold items from Hubballi karnataka to GORAKHPUR utterpradesh, 18/06/18 and company give me Expected delivery time 12days but my 61 items delivered on 15/07/18 approximately taken 27days and one item serial number 58 will not be deliver till the date and not given any positive response and at the delivery time my many items found damaged which is DRS supervisor seen and sent photos to varanasi branch manager Mr Shiva. Please can you help me to solve the problem.i am also complained to customer care still not solve.
My GC NO. 4597352

I am a central govt employee and recently got transferred from pune to trivandrum. I booked my luggage through agarwal packers and movers. I want to tell you that i am utterly disappointed with their service. They had promised that they will transport the luggage within a week as the pickup date was 31st july 2018. Today is 6th august and still the luggage is lying in pune. The organisation is full of liars. When i contacted the person who booked my luggage, he promised me that the luggage has already been departed. When i checked online, my luggage was still showing in pune. When i asked him the same, he said it was an error in system and confirmed that the luggage doesn’t lie for more than a day and he confirmed that it has been dispatched. When i called today, 6th aug 2018, (Another person) he said the luggage has been dispatched today ie 6th aug to bangalore. When i called the regional manager mr harish he even refused to acknowledge the person responsible for packing and transporting my luggage. The service is deplorable. I do not recommend this service to anybody. Please do not fall for the advertisements, go for a local service as they are more trustworthy and value the customer more than these guys.

It is very unfortunate to inform you that even after finalization of everything, suddenly at 08:37pm i got call from[protected] that your company will not load my household goods and four wheeler as per given quotation amount. They are saying it is not possible in this amount.

My question is why you have committed if it is not possible. I planned everything as per your schedule, now suddenly your person is denying us to load my household goods and car.

If it is not possible you should have informed it earlier..

I am a very patient and reasonable person. I never wrote this kind of review in my life targeting a person. I just want to share my horrible experience and save people like me. But the end, upper management got involved and resolved the matter.

* to potential customers:
=

*beware of kishan, viajayawada branch *.

Infact, the service provided by the company (Packing, loading, transport, unloading and assembling) is perfect. I am very happy with that. I would recommend this company. If you are dealing with vijayawada branch, just be careful who is taking the order. If it is kishan, just deny and save yourself from lot agony and pain.

- he is so rude and unprofessional. He is not supposed to be in sales and in contact with customers.

- he does not pickup your calls after the sales. We made 50 calls in two days to get in touch with this person after the sales. He responded to 3 calls total. He does not even apologize/give explanation for not responding to calls.

- he suddenly forgets "telugu" and speaks in hindi only after the sales. The same guy who spoke nice telugu during the sales with 'madam garu".

- after sales, he pretends that he cant understand what we are saying and acts dumb. His nice/polite voice disappears completely and anger shows in his voice like talking to crew after sales.

- he cuts the call in the middle of conversation. He does not call back.

* to the company:
=
Even though your service is impeccable, people like mr. Kishan can bring down your company's reputation. Please take proper action. Train him how to take accountability of job (End to end) and be nice/talk/behave with customer ever after sales.

There is lot of communication gap between the branches. We understand the reason for that is mr. Kishan does not inform the destination branch.

Here is an example: when we called, he picked up one call after 15 calls and informed us delivery will happen at 9:30 pm. But he did not coordinate that with vizag branch. He just called the driver and told him to go. Mr. Venu, vizag who supposed to arrange the unloading crew was not aware of it.

All this turmoil could avoided by simple clear communication with us without involving in internal matters of operation. We paid for the service. We just want the job done without worry.

* finally, i want to thank mr. Venu, vizag branch for talking to us and talking to vijayawada branch and mr. Sc sharma to help us to resolve the matter finally.

Hi, Agarwal packers gave a quote of 160, 000 for moving by air and then after intial deposit and packaging, increased the cost to double. Despite moving some of it to sea route, the cost was high. This kind of cheating is not expected. We are now in a fix and all stuff has been taken away without any commitment to deliver until we pay the amount demanded. It is very un professional .

Hello, we have moved 17 packages from pune to bangalore on 21st. The package is getting delayed due to the transport strike which i understand but the strike got over on friday and i am trying to contact them for a status update and no one from the pune office is picking up my calls. I tried the regular customer care number she tells me ahe can't transfer the call, i have to call the pune office only. I am telling her no one is picking call, connect me to the manager she didn't even do that. What sort of a customer service are you guys providing? I'm stranded here in bangalore with no luggage. Gc number - 4613781

Sit, my cggnsrt 093971, i had despatch two consignment on dated 23/3/18 and 27/3/18 to mumbai for storage, above two consignment 1st was 82 items which was registered by each box with cg number, but 2nd consignment which was not any mark. Even bill they issued on month later. But i ask to delivery on mumbai add. Mumbai person told me he has not received 2nd lot. Which was not traceable. As soon as i receive my consignment. Dated 23rd jun. I have communicated surat, mumbai. Delhi. But all efforts. And value able got missing. My number is [protected] b. Bondopadhyay.

Don't go with the name. The guys who came for shifting were actually like theives. I had a box full of aalmonds. They took out the almonds and left behind 10-15 only. I had a screwdriver and wrench in a packet (Vehicle tool packet). They to stole that too. Soap is missing. I don't know what else i have lost. Till now i haven't unpacked everything.
Also, it was raining and the guys didn't cover my luggages. Cartons, bed ply, bags,...

Hi Team,

I have opted the services of Agarwal packers and movers to relocate from Bangalore and Khammam. During the assessment & estimation phase the agent told me that he will be allocating the 14 feet truck which directly goes to the destination in 3 days with wooden crates created for refrigerator and washing machine .

I paid the money for this service, the workers came to my bangalore home and moved all the luggage to bangalore head office. from this point, my struggle started no information on where my goods till Thursday . After following up with ~30 times Hyderabad office people told me that packages came not via direct truck and it will take 4 more days to deliver it to my native( they are planning to send the packages to vijayawada then to khammam, i have no idea why you guys want to travel 350 km extra where khammam is on the way to vijayawada, after explaining the same to hyd office they agreed to ship directly).

finally on sunday morning, the packages came in small truck(Tata Ace type vehicle), most of the cotton boxes are wet completely and i could see clear damages to washing machine and TV. i contacted the Agent(mohan lal) and bangalore team but the response was pathetic.

Notsure how to approach on this and start claim process for the damages .
lot of inconvenience created by you guys, i am wondering how you people are managing the services with such disconnects and pathetic tracking, customer interaction skills.

I am attaching the some of the photos for the damages, hopefully do something if any one of you is interested in paying attention to customer problem.

Regards
Bharath
[protected]@gmail.com

Dear sir
I have booked my consignment vide number-4429848 dated 17/7/2018 from Warora to Buldhana. Consignment delivered to us through DRS Dilip Roadlines PVT. Ltd. During the delivery of the consignment on 18/7/2018. I have faced so much problem no one from agarwalpackers team was ready to pick my phone specially the incharge of Nagpur division Mr Sanjay Singh. Agarwalpackers message was to contact Mr Sanjay Singh for hassle free delivery of your items. I have contacted several times to local head office of Agarwal Packers, 3 times call was transferred to senior executive but no one was ready to help me.At last I have to unload my domestic items through local labours. It has caused me so many problems. I regret that I have paid full payment of ₹34000/- in cash to local representatives of Agarwal Packers team at the time of packing of items.This type of customer service I can't expect from Agarwal Packers. I am working as a manager in State Bank of India and I have used 3 times services of Agarwal Packers but never this has been happened. This is a case of pure mismanagement.I request you to please advise me otherwise I will go to consumer court for your bad service.
Regards
Vijay Kumar Deepak
Mob no.[protected]
Address of delivery office Buldhana
DRS Dilip Roadlines Private Limited
Consignment note number-4429848

I Faisal Shabbir Fanaskar in Navi Mumbai. This is a complaint against Mover & packer service named Mr. Firoz Noor Khan, Akroli Road, Kandivali East, Pin No.400101

In the month of May.2018, we have booked the transportation from Nerul, Navi Mumbai to Ratnagiri for shifting my home stuff. I have paid him Rs.8000/- through Paytm (attached copy for reference) . the date was fixed to 25th May, 2018. I have to wait for transportation...

I sent my luggage from Goa to Tirupati vide Bill numbers BLGA[protected], BLGA[protected] through your agent namely Mr. NITIN UPADHYAY, GOA. Your agent has to refund me Rs. 9850/-. He is not refunding the amount. Already 4 months passed. I Called him several times. He did not respond. Also called Mr. PANDEY who is sitting in Chennai. He also did not respond. Kindly enquire into the matter and take appropriate disciplinary/administrative action against the defaulters. I further request you to return my amount as early as possible.

Thanking you

Sincerely

I had to shift my home from Patna to Mumbai and my entire house hold stuff was handed over to Agrawal Movers and Packers, the booking was done on 29-June-2018 and today 13th of July 2018 there is no trace of my entire stuff (29 Packets) has not reached till now, inspite of multiple call to their call center (No. +91 [protected]) they pick up the call take all the details and laugh about it and say we will call you in 2-3 hours. Till now we have no information about anything. Please take appropriate action against these Agrawal Movers and Packers
GC No. 4602993

Agarwal Packers were supposed to pack and move my house goods today 8-Jul-18. I was quoted ₹12000 for local movement with in Hyderabad city Mr.Mukesh Kumar. The quote was given without inspection of house. I asked them to visit before giving the quote. They said it's fine with out inspection. Meanwhile I shared the items that would be part of pack & move. There was acknowledgement. On the morning of packing day, they came with a small mini van and started saying there are more goods and demanded ₹18000. They said they would cancel if the amount quoted that time was not accepted. I got very angry with such unprofessional behavior. We were left stranded not knowing what to do.I finally decided not to go ahead with them knowing the fact that I will suffer. It has caused so much of mental trauma and pain. I have to now negotiate with a family who wanted to rent our house after we vacated. Financially and mentally it was such a big loss for us because of the unprofessional & unruly behavior of AGARWAL PACKERS. There is no place to report these issues as their customer care did not work.

I have booked on 25th Jun from Jamshedpur to Karaikal. After 11days they have not yet delivered. They are saying we have booked on sharing basis so when they will get sharing then only they will send. It is in Raipur and from raipur it will take another 7 days to reach here. They have given eetimate of 12 to 15 days. I want them to deliver in 4 days. Which is not possible for them. So i will give consumer case and suggest all not to use their service.

Dear sir,
I Balaram Dey employee of Vijaya Bank house hold goods transport from Hubli Karnataka to Burdwan West Bengal.your poor service was broken almost all the goods and I have send pictures of damage goods and talk to your claim department after so many conversations no output came so kindly look into the matter as early as possible.my GC number hbl[protected]. I hope this mail take your organisation to take action .

Yours faithfully
Balaram Dey
M [protected]
Vijaya Bank
Burdwan

Our electronic appliances has been damaged and i want the insured amount to be refunded. There are also other things that are damaged. Our newly purchased washing machine is damaged and also frigde.
I have also lost some of the goods. They have assured as that our goods will reach to the destination without any damages but it's not like that.
They have already taken whole bill amount from me first at the time of packing and when i asked them to refund the amount for damage goods there is no response from their side.