Agarwal Packers & Movers Complaints & Reviews

Hi, Agarwal packers gave a quote of 160, 000 for moving by air and then after intial deposit and packaging, increased the cost to double. Despite moving some of it to sea route, the cost was high. This kind of cheating is not expected. We are now in a fix and all stuff has been taken away without any commitment to deliver until we pay the amount demanded. It is very un professional .

Hello, we have moved 17 packages from pune to bangalore on 21st. The package is getting delayed due to the transport strike which i understand but the strike got over on friday and i am trying to contact them for a status update and no one from the pune office is picking up my calls. I tried the regular customer care number she tells me ahe can't transfer the call, i have to call the pune office only. I am telling her no one is picking call, connect me to the manager she didn't even do that. What sort of a customer service are you guys providing? I'm stranded here in bangalore with no luggage. Gc number - 4613781

Sit, my cggnsrt 093971, i had despatch two consignment on dated 23/3/18 and 27/3/18 to mumbai for storage, above two consignment 1st was 82 items which was registered by each box with cg number, but 2nd consignment which was not any mark. Even bill they issued on month later. But i ask to delivery on mumbai add. Mumbai person told me he has not received 2nd lot. Which was not traceable. As soon as i receive my consignment. Dated 23rd jun. I have communicated surat, mumbai. Delhi. But all efforts. And value able got missing. My number is [protected] b. Bondopadhyay.

Hi Team,

I have opted the services of Agarwal packers and movers to relocate from Bangalore and Khammam. During the assessment & estimation phase the agent told me that he will be allocating the 14 feet truck which directly goes to the destination in 3 days with wooden crates created for refrigerator and washing machine .

I paid the money for this service, the workers came to my bangalore home and moved all the luggage to bangalore head office. from this point, my struggle started no information on where my goods till Thursday . After following up with ~30 times Hyderabad office people told me that packages came not via direct truck and it will take 4 more days to deliver it to my native( they are planning to send the packages to vijayawada then to khammam, i have no idea why you guys want to travel 350 km extra where khammam is on the way to vijayawada, after explaining the same to hyd office they agreed to ship directly).

finally on sunday morning, the packages came in small truck(Tata Ace type vehicle), most of the cotton boxes are wet completely and i could see clear damages to washing machine and TV. i contacted the Agent(mohan lal) and bangalore team but the response was pathetic.

Notsure how to approach on this and start claim process for the damages .
lot of inconvenience created by you guys, i am wondering how you people are managing the services with such disconnects and pathetic tracking, customer interaction skills.

I am attaching the some of the photos for the damages, hopefully do something if any one of you is interested in paying attention to customer problem.

Regards
Bharath
[protected]@gmail.com

Dear sir
I have booked my consignment vide number-4429848 dated 17/7/2018 from Warora to Buldhana. Consignment delivered to us through DRS Dilip Roadlines PVT. Ltd. During the delivery of the consignment on 18/7/2018. I have faced so much problem no one from agarwalpackers team was ready to pick my phone specially the incharge of Nagpur division Mr Sanjay Singh. Agarwalpackers message was to contact Mr Sanjay Singh for hassle free delivery of your items. I have contacted several times to local head office of Agarwal Packers, 3 times call was transferred to senior executive but no one was ready to help me.At last I have to unload my domestic items through local labours. It has caused me so many problems. I regret that I have paid full payment of ₹34000/- in cash to local representatives of Agarwal Packers team at the time of packing of items.This type of customer service I can't expect from Agarwal Packers. I am working as a manager in State Bank of India and I have used 3 times services of Agarwal Packers but never this has been happened. This is a case of pure mismanagement.I request you to please advise me otherwise I will go to consumer court for your bad service.
Regards
Vijay Kumar Deepak
Mob no.[protected]
Address of delivery office Buldhana
DRS Dilip Roadlines Private Limited
Consignment note number-4429848

I Faisal Shabbir Fanaskar in Navi Mumbai. This is a complaint against Mover & packer service named Mr. Firoz Noor Khan, Akroli Road, Kandivali East, Pin No.400101

In the month of May.2018, we have booked the transportation from Nerul, Navi Mumbai to Ratnagiri for shifting my home stuff. I have paid him Rs.8000/- through Paytm (attached copy for reference) . the date was fixed to 25th May, 2018. I have to wait for transportation but till 8.pm nobody came. I make multiple calls to mr.firoz but he kept me lingering and haven’t arranged any transport. After that I have booked another mover and packer service and shift my home stuff. Next day Firooz called me and said he will return my money in the next few days. I waited 15 days. After 15 days We had make many phone calls to Mr. Firooz Noor Khan but he has blocked all my numbers.

Below is the detail of Firoz.

Firoz Noor Khan
Bismillah Chawl
Akhori Road
Kandivali East
Pin No.400101

what app no.[protected]
Mobile no.[protected]
PayTM no. [protected]
Driver no. [protected]

I sent my luggage from Goa to Tirupati vide Bill numbers BLGA[protected], BLGA[protected] through your agent namely Mr. NITIN UPADHYAY, GOA. Your agent has to refund me Rs. 9850/-. He is not refunding the amount. Already 4 months passed. I Called him several times. He did not respond. Also called Mr. PANDEY who is sitting in Chennai. He also did not respond. Kindly enquire into the matter and take appropriate disciplinary/administrative action against the defaulters. I further request you to return my amount as early as possible.

Thanking you

Sincerely

I had to shift my home from Patna to Mumbai and my entire house hold stuff was handed over to Agrawal Movers and Packers, the booking was done on 29-June-2018 and today 13th of July 2018 there is no trace of my entire stuff (29 Packets) has not reached till now, inspite of multiple call to their call center (No. +91 [protected]) they pick up the call take all the details and laugh about it and say we will call you in 2-3 hours. Till now we have no information about anything. Please take appropriate action against these Agrawal Movers and Packers
GC No. 4602993

Agarwal Packers were supposed to pack and move my house goods today 8-Jul-18. I was quoted ₹12000 for local movement with in Hyderabad city Mr.Mukesh Kumar. The quote was given without inspection of house. I asked them to visit before giving the quote. They said it's fine with out inspection. Meanwhile I shared the items that would be part of pack & move. There was acknowledgement. On the morning of packing day, they came with a small mini van and started saying there are more goods and demanded ₹18000. They said they would cancel if the amount quoted that time was not accepted. I got very angry with such unprofessional behavior. We were left stranded not knowing what to do.I finally decided not to go ahead with them knowing the fact that I will suffer. It has caused so much of mental trauma and pain. I have to now negotiate with a family who wanted to rent our house after we vacated. Financially and mentally it was such a big loss for us because of the unprofessional & unruly behavior of AGARWAL PACKERS. There is no place to report these issues as their customer care did not work.

I have booked on 25th Jun from Jamshedpur to Karaikal. After 11days they have not yet delivered. They are saying we have booked on sharing basis so when they will get sharing then only they will send. It is in Raipur and from raipur it will take another 7 days to reach here. They have given eetimate of 12 to 15 days. I want them to deliver in 4 days. Which is not possible for them. So i will give consumer case and suggest all not to use their service.

Dear sir,
I Balaram Dey employee of Vijaya Bank house hold goods transport from Hubli Karnataka to Burdwan West Bengal.your poor service was broken almost all the goods and I have send pictures of damage goods and talk to your claim department after so many conversations no output came so kindly look into the matter as early as possible.my GC number hbl[protected]. I hope this mail take your organisation to take action .

Yours faithfully
Balaram Dey
M [protected]
Vijaya Bank
Burdwan

Our electronic appliances has been damaged and i want the insured amount to be refunded. There are also other things that are damaged. Our newly purchased washing machine is damaged and also frigde.
I have also lost some of the goods. They have assured as that our goods will reach to the destination without any damages but it's not like that.
They have already taken whole bill amount from me first at the time of packing and when i asked them to refund the amount for damage goods there is no response from their side.

I have given my household stuff to be shifted from Agrawal Packers and movers My GC no is 4532478 dated 30/05/2018.
Package was to be shifted from Navelim Goa to Bokaro Steel city Jharkhand.
I was told that it will be delivered in 10-12 days maximum. There is no responce from the person whom i packed up all stuffs from goa.
I am loosing everyday almost 3000 per day as i have to stay in hotel since last one month.

I had booked my consignment on 10/06/2018 and they promise me to deliver the consignment at destination within a week. Now it's 2week passed still i have not received the consignment. Everytime i called the customer care they give me another date.
By the customer care i get to know the my consignment was wrongly send to patna which is irrelevant to the destination address provided by me. My sincere request is to deliver my consignment as early as possible and also reimburse the amount applicable for late delivery.

Dear Sir,

This is to inform you that I have booked a consignment from Bangalore to Bhubaneswar for my home assets with 2 bike(KA51L2908 HONDA ACTIVA & KA02ED8001 HEROHONDA CBZ )& one car (KA05MR3591 ALTO 800).

One of you employee named Pankaj – [protected] visited share quotation & told insurance not mandatory also there is no other hidden charges . I doubted after seeing the quotation bill as its mentioned Agarwal fast & safe cargo pvt ltd. Which is not the original Agarwal packers & movers.

Second day again he called me and there was another guy called Suresh Rathore – [protected] he ask me to visit your office which is located in singasandra opposite to EPF office . I went & met both Suresh & Pankaj there, They assured me no hidden charges no insurance & guarantee of assets on safety & time line of 8 days total amount of 42000/- all inclusive GST extra 5% . Rs 500/- I gave as token amount for advance.

On 7th May 18 of your labour team arrived & started packing the materials . One of guy took my car & went to Neelmangla for giving to carrier service .After packing your team started making bill of extra amont of insurance worth rs 5lakh of 15000/- & Entry tax of 16000/-, check post charges of 1000/- . when I ask why so many charges then he called to Pankaj & gave phone to me . Pankaj started playing his words that I have forgot to tell you all this charges but I keep asking NO, He was not ready to listen, Finally he removed Entry tax of 16000/-, check post charges of 1000/- & then Suresh called me & said without insurance we can’t take material as per government law. I asked them to bring my things back then he said its not possible, what a crap I did a mistake . No the game start of looting the customer . your workers demanded 2000/- tip . what the hell ?? I was totally out of my mind after seeing your team’s behaviour . Totally bill was made 59850/- & I apid 31000/- for advance remaining they told me to pay in Bhubaneswar . Both the bikes are taken by worker by driving to go-down with helmets .

On 15th June I called Pankaj & Suresh for my assets but they didn’t respond to my call for entire day in evening he asked me to transfer the remaining balance amount to his account (Axis bank account number-[protected]). I told him that as per our discussion I withdrawn the amount & kept ready he refused to take cash and demanding to do online transaction or else he will not send the consignment . I transferred the amount immediately . Material came to home but all are in bad condition & item number 65 & 59 not delivered . And car still not delivered when I asked why, Pankaj said its in Vijaywada it will take another 2 days .

Freight Bill Number – 675
Quotation Bill number – 3358


· Fridge broken
· Godrej broken
· Both the bike visor broken
· As condenser broken
· Dish TV wire of 50 meter not given
· AC cooper pipe not given
· 2 helmets not given

When I shared the picture of all broken items Pankaj said “sir thoda bahut to tudta hai” … Really ?? is this what your service is ?? when I asked to share insurance copy they started ignoring my calls .

Now its 21st of June and 15days past no clue of my car, No one is responding to my call neither Pankaj nor Suresh . its totally fraud case . I don’t know how to react this on
False commitment, wrong information, worst service ever .

Please look into it & revert back with car status also share insurance copy of my consignment .

All bills & damage materials picture attached .

Regards
Nayak
[protected].

Please Help me

I hv booked your packers for shifting of household goods from mundra gujrat to rajkot gujrat. The goods to be delivered in the night however truck has been reached but nobody were there to unload the goods i waited for 4 hours (9 pm to 1 pm) and driver personaly invite 4 unskilled labour to unload in the late night and i paid personaly 2000/- to them.

I booked a relocation of my house hold items from pune to hyderabad. The loading happened on 16th june, 2018 in pune. And they assured the delivery in hyderabad by 17th june, 2018. As delivery date is sunday they refused my cheque payment by telling that the cheque will be cleared on monday so i will get delivery on monday. And also they said if you paid in online now, then we will deliver it by sunday. I reached to hyderabad along with my family on 17th june, 2018. I havent got my delivery. Till date i called to different numbers their customer care provided and of no use. And they are now saying that my goods will be coming on 21st to hyderabad as they are still in pune. I called to thier customer care 100 of times for escalation of this as i got cheated by them with the false promise they have given regarding my delivery. Due to this my family facing trouble by staying in hotel and waiting for our belongings to reach hyderabad. The guy who cheated us is mr pradeep and his mobile number is [protected]. This guy should be punishable and agarwals packers and movers should answer my questions on delaying of my delivery, no clear assurance of the delivery date and time, payment for the loss and harassment they given to me. Till date didnt get any call from them on any information i asked. They are just forwarding the calls or hanging up the calls or not lifting.

Consignment Number - SEBLR[protected]

I booked my consignment from Bangalore to Jamshedpur instead it was delivered to a wrong address in Jaipur
And I got consignment which should have been delivered to Jaipur address
Now I am following up with your customer care for days and still to get a proper response
Your Bangalore store manager talks very rudely to customers
If this feedback is monitored please contact on below number

Sushil Kumar Singh
[protected]

I have transfered my material from aurangabad to pune on 30.04.2018.
Material missing are oil can of 15 ltrs / table is broken only verbal assurance give will be refunded / cupbards door are fitted wrong.
Detail as as follows
Name : sanjay s more
Blmh[protected]
Cell no [protected]
Very very bad expericence i have received.
Pl reimbureseme me above amt at the earliest.
Aurangabad person is not taking calls mr sandeep - [protected]

I had booked a consignment of my household goods from ahmedabad to siliguri on 03 june 2018. Consignment note no is gcahmd[protected] dt 02 jun. Goods arrived in siliguri on 08 jun at 0500hrs. Siliguri br of apml was totally unaware of arrival of the consignment. On informing the siliguri br manager of apml mr monirul sardar, he was firstly totally lacakadasical but assured he would sent manpower for unloading and unpacking by 10.30 am. At the designated hour no one turned up. Despite repeated calls to this individual mr monirul sardar, he kept giving false assurances. This individual is also rude and has no manners in dealing with customers. Finally at 2.30 pm only one person turned up for unloading and unpacking the entire consignment. Only one. It is common sense that one person cannot unload and unpack and entire container truck. On informing the siliguri br manager of apml mr monirul sardar he feigned ignorance and was also behaving rudely. After a while he stopped attending calls. A complaint to the apml helpline also did not result in any action. Seeing this i had to employ my own labour for unloading and unpacking. It appears that apml is completely ripping off its customers on the unloading and unpacking part of the contract for which they charge the fees. Also the siliguri br manager of apml is uncouth, rude, incompetent, unprofessional, lackadasical and is well versed in the art of giving false promises to customers of apml. Apml should refund the amount charged to me for the unloading and unpacking and should also take requisite action to advice its staff to deal properly with its customers.