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Agarwal Packers & Movers Complaints & Reviews

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Updated: Jul 18, 2026
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Agarwal Packers & Movers reviews & complaints page 31

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B
bhaveshghag
Oct 10, 2017
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Address: Pune, Maharashtra, 412308
Website: agarwal pakers and movers ltd.

Hi,

Luggage transfer date: 26th sept. 2017
Luggage deliver date: 30th sept. 2017
My luggage is transfer from vadodara to pune,
Agarwal people delivered my luggage but not fully, because of some miscommunication my one of furniture is going to transfer again to baroda and this guys took 5500/- of check from me to deliver this material, but this guys keep it hear only in pune for some days, now when i asked for delivered or not they told me it is still in yard.

When i said now no point in deliver to baroda, i need my furniture (Cupboard) back to my place (Pune), they are asking me 2000 rs more to deliver.

They are cheaters, i want my luggage and money back, please help me to come out from this cheater company peoples.

Request you to please look in this seriously.
Agarwal Packers & Movers customer support has been notified about the posted complaint.
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    bhaveshghag
    Oct 10, 2017
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    Address: Pune, Maharashtra, 412308
    Website: Agarwal packers and movers Ltd.

    Hi,

    Luggage transfer date: 26th sept. 2017
    Luggage deliver date: 30th sept. 2017
    My luggage is transfer from vadodara to pune,
    Agarwal people delivered my luggage but not fully, because of some miscommunication my one of furniture is going to transfer again to baroda and this guys took 5500/- of check from me to deliver this material, but this guys keep it hear only in pune for some days, now when i asked for delivered or not they told me it is still in yard.

    When i said now no point in deliver to baroda, i need my furniture (Cupboard) back to my place (Pune), they are asking me 2000 rs more to deliver.

    They are cheaters, i want my luggage and money back, please help me to come out from this cheater company peoples.

    Request you to please look in this seriously.
    Agarwal Packers & Movers customer support has been notified about the posted complaint.
    First of all i want to confirm to everyone that this review is for "Agarwal Packers and Movers Ltd, who claims they are "Limca Book of Records” holder"

    Below Email i sent to "[protected]@agarwalpackers.com, [protected]@agarwalpackers.com, [protected]@agarwalpackers.com" on 1st october and also sent follow up emails but they haven't replied yet.

    First Email:
    I moved from Gurgaon to Hyderabad two weeks back and to move my household items I was looking for good and reputed packers and movers company, on whom I can trust, to move my household items safely And for this, I received multiple quotations from a lot of companies including yours. Where other companies were offering me deal in 20-22k (inclusive tax, insurance). Your company gave me quotation of 26096/-.
    I still decided to go with Agarwal Packers & Movers even after high price because your company is one of the old and reputed companies which ensure the safety of all items and deliver on time. After discussion with Parveen, I agreed to pay 80% payment 20800/- in advance which I made through Cheque No. 007824 and also received a paper receipt from APML executive Pawan(Without Company name). and remaining 20% amount 5296/- agreed to pay at the time of delivery. Parveen gave me a commitment that APML team will ensure the safety of my all items and good quality and waterproof packing material will be used and Container truck or fully covered truck will be used for transportation. And he also confirmed me that all items will normally reach to my destination in 10-12 days and they can hold for maximum 5 days without any extra cost so we agreed on 1st October delivery date.
    But now I seriously think this was my biggest mistake choosing APML because I faced a lot of issues during pickup and mostly on delivery time. I reached on your helpline number multiple times on 29th and 30th but I didn't receive a proper response till now. All I received till now are few more contact numbers which no one is answering. Sharing all issue details which i faced till now:

    1) On 14th of September, 4 persons including Supervisor came from APML, in APML uniform which really made a good impression on me, to pack and load all items but I was surprised to see the small and open truck for transportation. I was also sure that my all items will not fit properly in this small truck But after discussion, they were able to convince me that all items will fit properly and this truck will be used to transport all items to the warehouse only and container truck will be used to transport to Hyderabad. But I was still worried about rain during transportation from my home to your warehouse.
    2) APML team used cardboard boxes and foam to pack all my items and I was really happy to see the way the packing is done by your team. However, instead of full waterproof packing, they used plastic wrap layer on my few items only like AC, Shelf, Carpet but it was missing on other items like mattress, Washing Machine, RO, boxes, etc. when I asked about this with your team they confirmed me that they will do another layer of waterproof packing in a warehouse while loading items in a container truck. During packing, I gave them only two but special instructions to not bend more copper pipes of Samsung AC as Samsung team already packed both copper pipes very carefully and gave me special instruction not to bend more otherwise pipes will be damaged. APML Gurgaon team followed my instructions properly and didn’t touch copper pipe and loaded properly in the truck. But While loading all items in the truck, as expected there was no more space to load Bicycle, Inverter battery, Cardboard Box. Unfortunately, I had to rush to my office to finish some pending work so not sure how they managed. But I was still sure that they will somehow manage this and will deliver all items safely and properly. But your Hyderabad and transport team proved me totally wrong.
    3) On 23rd I got a call from APML Hyderabad team and they confirmed me that my shipment has arrived and I have to accept delivery today only otherwise I will be charged on per day basis. I was totally surprised on this because the commitment was to deliver this on 1st October. I tried to reach Praveen for clarification multiple times but he didn't answer any of my calls. Same thing I communicated to HYD team and told them to check internally. After that, I didn't receive any call from HYD team but got a call from Praveen after few hours and he confirmed me that delivery date will remain same i.e 1st October. On 28th When I called HYD team to share my HYD delivery address and to deliver my items on 29th instead of 1st October, They again started the same thing that I have to pay the extra amount. THIS WAS TOTALLY UNACCEPTABLE. Again I tried to reach to reach Praveen but as usual, he didn't answer any call. I refused to pay any extra amount and after some arguments, they confirmed me that they will check with Praveen on this. After checking with Parveen they didn't charge me any extra amount. but this type of miscommunication was not expected from APML. There was definitely communication GAP between both GGN and HYD team. and because of this GAP, your customer faced mentally harassment.
    4) On the day of delivery 29th September, the worst day started. Where I was earlier happy to see your team before time But I soon got disappointed to see the only driver and two persons without APML uniform. I was also surprised to see the behavior and the way they were speaking, they were totally looking immature in handling this stuff. No supervisor from APML came to ensure delivery of my items. HYD team didn’t bother to call me to check the delivery status. Driver asked for remaining amount 5296/- which was already in my hand but I asked for a receipt of payment, As he was just a driver, No one gave him any kind of receipt. Same thing I checked with HYD team and Mr. V K(Delhi Office). Where HYD team, instead of providing me payment receipt, they starting blaming me stating I didn’t inform earlier to HYD team if I need a receipt. And Mr. V K gave me another statement instead of checking anything with the team, they told me that this is an automatic process and I will get my receipt on email soon and also confirmed me that company doesn’t provide any kind of manual receipt. After some discussion, I handed over remaining amount cheque 5296/-(Cheque Number 007825) to the driver. And they started unloading all items. But as they were immature I didn’t ask them to unpack everything Because I didn’t want any more damage. I just verified all my items.
    5) After unloading of all items I was surprised and disappointed to see AC Copper pipes, They were damaged during transport. I clearly gave an instruction not to bend anymore but your team tried to bend it more and damaged both pipes. All my other items were roughly handled and most of the cardboard boxes were damaged during transport. Also, no waterproof packing was there on any of the items which your team committed. My washing machine, Mattress, 5-6 Cardboard boxes, RO Purifier, Sony Home Theater Sound Systems were packed without waterproof material. And just to add I already had company boxes for Washing machine, RO, Home Theater so your team just had to do waterproof packing but they didn't. One side of my mattress is wet and damaged because of no waterproof packing and I don’t think I will be able to use this.

    2nd Email:
    I am really disappointed with APML service. After discussion with Chandar Bhushan i thought my issue will be resolved quickly. But it's more than 2 weeks now and still I don't have the status of my complaint. Even I am not sure whether you guys are even working on my complaint or not. A person from APML came on 5th October for inspection of damaged items, after escalating this issue to Chandar Bhushan but I haven't heard back from neither from Chandar Bhushan nor from your team yet. I checked with Customer care multiple times, but didn't receive status of my complaint single time. Even I tried to reach Chandar Bhushan several times, but he is not answering my calls. I am running out of patience now. Please let me know if your team can help me on this or not? Otherwise, I have to go on social media and consumer court to get your attention.

    [protected][protected][protected]------

    I will suggest everyone not to go with AGPL as after receiving payment they will not hear anything from your and will stop answering your calls.
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      R
      roopai_tarakeswar
      from New Delhi, Delhi
      Oct 9, 2017
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      Resolved

      Address: Mumbai City, Maharashtra, 400101
      Website: www.agarwalfreight.com

      I had booked my car from mumbai to be delivered at paonta sahib on 28/09/2017. They had promised 100% guaranteed delivery on 5th day ie 2nd of oct or at the best 3rd oct 2017. Today i stand on 9th oct and my car is still to be delivered. I have been calling up a cell no [protected] continuously since then & getting super pathetic response. Sometimes he cuts the call in between, sometimes doesnt pick up calls. Everytime i have to call from different mobile nos or landline to get him. He gives no confirmation & assurance to the delivery & keeps on saying that the truck is in jaipur & now the truck is in gurgram and that there is no idea to when the same will move for paonta sahib. I am extremely stuck with as i have my asset undelivered & fear if i talk adversely they may damage the same. At this point i stand extremely helpless! Please help. Agarwal freight cargo packers & movers (A unit of agarwal car transport pvt. Ltd) invoice no 4044, dt - 28/09/2017. I understand that this company is extremely proffessional & good but may be there have been a few wrong recruitments which is impacting the company repute. Hence i have shared the contact no whom i have been talking with & does not have a good feedback.
      I would like the company to take urgent initiatives to ensure my car is delivered on sos basis - defectfree & in original condition please.
      My contact no is tarakeswar bhattacharya - [protected]
      Oct 4, 2020
      Complaint marked as Resolved 
      No steps taken by the company Agarwal Packers & Movers! I had to go & search my car & found it lying in one of the field of Bhiwandi. The keys were lost by Agarwal Packers & i had to call a key maker to make a duplicate key. pay him 5K for making the key & asked my driver to personally drive the car to destination paying him petrol charges & his charges.
      Agarwal Packers & Movers customer support has been notified about the posted complaint.

      Agarwal Packers & Movers — damaged household goods ,bill not received and box missing

      In transport or loading unloading, 2 nos of almirah, washing m/c, air conditioner, bed parts, are damaged. Also one box is missing, Bill of copy in original not received.
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        D
        DevRahul
        Oct 4, 2017
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        Address: New Delhi, Delhi, 201010
        Website: www.agarwalpackers.com

        Who the # do you think you guys are?? Just displaying an army man pic doesn't make you decent and honest at your work. #.
        You have promised that all the households including car will get delivered on time and without any damage, claimed you are the geek at your work. # off #.
        Most of the household items are damaged what to tell you guys, these items are not the one we can buy daily.

        Really very sad with your #ing service.

        Go # your self apml. M.. F.. Ker.
        Agarwal Packers & Movers customer support has been notified about the posted complaint.
        Nov 21, 2017
        Updated by DevRahul
        Its been around 60 days they are not willing to rectify the issue. now its time to take legal police complaints against them. i have one of his officers(he claimed himself as an officer ) phone no. [protected].and told me that he will resolve the issue but till no response.

        wait APML now i'll show you some real stuff wait.
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          H
          Hemant Tripathi
          from Delhi, Delhi
          Oct 1, 2017
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          Address: Thane, Maharashtra, 401107
          Website: www.agarwalpackers.com

          I have ordered for shifting my luggage and household items to Delhi, and received a confirmation on 28th sept that they will pickup all the items on 1st October. I've the confirmation mail with registered CR number.
          But today, since morning i'm continuously calling them but neither anybody came to collect the items, nor anyone is responding. Upon calling their customer care department everytime they provide a new number of some of their senior person who does not pick my call.
          Now today evening they called me and told that they will come tomorrow for pickup. But after that call again they are unresponsive. They are also not replying to any of my mail after 28th sept. I'm really fed up of this service and have to suffer with loss of extending my one day stay in Mumbai. If tomorrow again they will not come again I've to suffer in the same way. It’s really very frustrating and giving me a lots of mental tension and have to suffer with good amount of money too.
          But still none of their staff is communicating me or responding me. Need help.
          Agarwal Packers & Movers customer support has been notified about the posted complaint.
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            K
            Kanwardeep Kaur
            from Nangal, Punjab
            Sep 23, 2017
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            Address: Ludhiana, Punjab, 1404602
            Website: www.agarwalpackers.com

            These guys promised us a container at six in the evening. Now the packing team has done its job with satisfaction. And we are all sitting with no place to go. As the concerned authorities now say that the container will arrive tomorrow morning. Where to spend night now. As every bit of the house is packed and no good hotel nearby to stay. We hired this service considering them to be limca record holder. But they are thoroughly unprofessional.
            Agarwal Packers & Movers customer support has been notified about the posted complaint.
            Http://www.agarwalpackers.com/

            This company used to charge the good amount and their sales team will try to convince in every perspective but in real it is very worst.

            if you booked your consignment then after for me they will not reply and talk and will not care for the consignment delivery.

            They are making fool to the people.
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              G
              gugga20
              from Delhi, Delhi
              Sep 23, 2017
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              Address: Hyderabad, Andhra Pradesh, 500003
              Website: www.agarwalpackers.in/drslogisticspvtltd.html

              Dear sir/madam,

              With reference to my booking gc no. 4581364 which was (Luggage
              Shifting) from mancherial (Telengana) to bathinda punjab. Please note
              That the following material was damaged:
              1. tv : display broken
              2. table mirror: mirror broken.
              3. sofa set : base damaged for complete sofa
              4. items stolen: led bulbs, water pump, tv mounting bracket,
              5. pot broken & damaged
              Amount to be refunded = rs 24150
              I have immediately send the broken material & stolen items pictures to
              The concerned persons immediately the day of the material unloading &
              They have acknowledged this matter. They promised that the refund/
              Claim shall be processed within a week’s time.
              I have been following up this issue since 05.09.2017 & no concrete
              Things are happening in my favour.
              Following are the persons whom i am contacting for the refund process;
              1. mr. Anil (Hyderabad office): contact no.[protected]
              2. ms nalini (Hyderabad office): contact no.[protected]
              3. mr krishan (Ludhiana office) : contact no.[protected]
              These above people are not co-operating & are just delaying the process.
              Ms nalini in spite of my repetitive calls is not responding.
              Hence i am writing this e-mail to you.
              Request you to expedite this matter & revert.
              Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                J
                Jain_Mani
                from Gurgaon, Haryana
                Sep 22, 2017
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                Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                Dear sir
                I used services from agarwal packers and movers around 2 months ago to shift my home. They did not clarified their insurance policies to me while providing quotation or loading my stuff. Some of my stuff got damaged and now when i am asking them to provide my insurance claim, they have decided the amount themselves to 4000 when insured amount of the higher and few items were not even tagged by them while packing and hence insurance amount was not added to them. Their surveyor who provided the quotation did not tell us their insurance claim settlement policies, the team who packed and loaded the material did not tagged the material properly and has misguided us while providing insurance amount to add any amount to any item as if it is not important. The team who unloaded my consignment did not mention about getting unpacking done in front of them for proper insurance claim incase of damage. And now the claim settlement supervisor is telling me the policies.
                Your pehredaar is doing a great job by helping consumers and not needing them to go to consumer court as legal proceeding are very painful in our country and your initiative is easy and effective way to help the consumers.
                Looking forward for your help on this matter as well.
                Agarwal Packers & Movers customer support has been notified about the posted complaint.
                Sep 22, 2017
                Updated by Jain_Mani
                Dear Sir
                I used services from Agarwal Packers and Movers around 2 months ago to shift my home. They did not clarified their insurance policies to me while providing quotation or loading my stuff. Some of my stuff got damaged and now when I am asking them to provide my insurance claim, they have decided the amount themselves to 4000 when insured amount of the higher and few items were not even tagged by them while packing and hence insurance amount was not added to them. Their surveyor who provided the quotation did not tell us their insurance claim settlement policies, the team who packed and loaded the material did not tagged the material properly and has misguided us while providing insurance amount to add any amount to any item as if it is not important. The team who unloaded my consignment did not mention about getting unpacking done in front of them for proper insurance claim incase of damage. And now the claim settlement supervisor is telling me the policies.
                Your Pehredaar is doing a great job by helping consumers and not needing them to go to consumer court as legal proceeding are very painful in our country and your initiative is easy and effective way to help the consumers.
                Looking forward for your help on this matter as well.

                Please let me know if you need any details like damaged item pictures or challan pictures. I can send those as well if needed.

                Thanks and Regards
                Mani Jain
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                  A
                  aumsree
                  from Hyderabad, Telangana
                  Sep 22, 2017
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                  Dear sir,
                  I have provided all documentation, pictures. Manager of agarwal packers and movers (Apml) who coordinated the move agrees on damages during delivery. Inspite of repeated phone calls and emails to insurance department, i get no response, not even the apml manager who coordinated the move.

                  I'm forced to register this complaint and plan to take up negative campaign in social forums against apml. Any help and advice will be appreciated.

                  Thanks,
                  Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                    P
                    Priya241
                    from Gurgaon, Haryana
                    Sep 12, 2017
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                    Address: Kolkata, West Bengal
                    Website: www.agarwalhouseholdshifting.in

                    I wish i could give them negative rating. They booked our consignment in june, 2017 from home with initial costing of rs. 14, 000/-. I was to leave the city the next day. After two days i get a call saying now the amount has increased to rs. 25, 000 since insurance is involved. I immediately made the payment. I was told within 15 days i would receive my goods.in between i had to go abroad and come back and when i followed back again i was given promise of every other week the goods will be delivered. This continued for 2 months where sunny would give imaginary update like "your household goods has reached vishakhapatnam."

                    After that one day i got call from some other packer service asking for my address! On asking he told the guy at agarwal packers & movers, dankuni housing, kashmira apartment, 1st foor, room no-12 (Near usha martin school) hooghly. Wb has asked him to courier our goods. On further enquiry we got to know it was still in kolkata. Sunny -[protected] from agarwal packers & movers continuously lied to us for three months!

                    We had left our number on agarwal packers & movers pvt. Ltd. Site for quote while enquiry so we are not sure how sunny from agarwal packers & movers, dankuni housing, kashmira apartment, 1st floor, room no-12 (Near usha martin school) hooghly, wb got our number. He posed as from the original one and cheated us.

                    After 2 months we got our household goods in august last week with the promise that the bike would be delivered in a week. We still haven't got our bike.

                    We had booked it for door delivery and today we get call from sunny agarwal - [protected] saying they can't deliver to our house and we need to pay 3, 500 more if we want it! On pointing out that the bill says, "door delivery" he said, "that depends on our convenience."

                    They have kept our bike for three months with them where it is not in condition to be driven!

                    I am only writing this so that more people are aware of such fraudsters!
                    Agarwal Packers & Movers customer support has been notified about the posted complaint.
                    Sep 13, 2017
                    Updated by Priya241
                    Today the bike was delivered where we had to pay Rs. 1500/- to the transport person as Sunny - [protected] called yesterday and said if we don't pay the amount then we can forget our bike. The bike side stand is broken and the indicator is also missing. Delivering late is one thing and on top of it damaging the good is another thing!!
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                      A
                      Anirban74
                      from Tezpur, Assam
                      Sep 6, 2017
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                      My household goods was packed, transported and delivered by agarwal packers & movers vide gc no wignsltk123067.in this process rs 72931 was charged from me which i paid twice, once through online payment channel of agarwal packers & movers on 23.08.2017 (Mr mr/sltk/1718/00740) and the second payment was made by cheque no 556275 dated 20.08.2017 drawn on bank sbi. The cheque was debited from my account on 23.08.2017. Since 23.08.2017 i had been requesting the company for refund of the excess amount paid by me. Till date the amount was not credited to my account.
                      Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                        H
                        Hemender Singh Tomar
                        from Bengaluru, Karnataka
                        Aug 27, 2017
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                        Website: www.agarwalpackers.in

                        I got my goods transported from delhi to bangalore. Following are the relevant details:
                        Packing in delhi: 25 may, 2017
                        Gc no.: 4554015
                        Delivery in bangalore: 11 june, 2017
                        The delivery has been very fast and beyond my expectation. Also the packing in delhi and unpacking in bangalore has been very well done.
                        While receiving the goods in bangalore, we checked that 2 items were damaged.
                        1. One side of one of the box of double bed was pierced and hence the ply ruptured beyond repairs.
                        2. One leg of the fridge got bent and so it could not balance.

                        I mentioned these 2 damages on the delivery papers as directed by the delivery people.

                        The insurance was there for this relocation. I checked with the origin peoples in delhi about the claim and they asked me to send an email to [protected]@drsindia.in for this. I sent the email with pictures on june 20, 2017 to this id keeping bangalore and ghaziabad office (Origin from east delhi and so handled by ghaziabad branch of drs india) in copy.

                        As usual, no response for email. I contacted customer care and they did not raise any complaint for non redressal at all. They keep on giving following 2 numbers for the claim department:
                        [protected]
                        [protected]
                        But on these numbers, phone always rang but never picked-up. This is why i decided to raise my complaint over here to get compensation.
                        Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                          A
                          arpit5998
                          from Dhule, Maharashtra
                          Aug 26, 2017
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                          Address: Kota, Rajasthan, 324008
                          Website: www.agarwalpackers.in

                          This is my complaint and not being addressed till date.
                          I was addressed that the survey person will come today but still no one is picking up my phone and no response from your team.

                          On 21-aug-2017 10:20,"arpit sharma"wrote:
                          My claim is still not addressed.

                          Arpit sharma
                          [protected]

                          On 19-aug-2017 17:05,"claims"wrote:
                          Dear mr. Arpit kota sir
                          Greetings from agarwal packers & movers, drs group.

                          We take utmost care and precautions while booking and transportation of household articles at all times. Inspite of our best intentions sometimes damage may happen which is beyond our apprehension.

                          However, our customer care team at jaipur branch mr chotu singh sir mobile no [protected] will address your pending issues and resolve them at the earliest. We request you to bear with us till such time.

                          Thanking you,

                          Regards,

                          Nalini
                          Agarwal packers & movers, drs
                          Secunderabad

                          _
                          From:"agarwal packers"
                          Sent: saturday, august 19, 2017 8:37 am
                          To: [protected]@drsindia.in
                          Subject: fwd: regarding claim lodge of gc 4543770

                          Sir / madam,

                          Please call the customer and provide required details as early as possible and revert us with feedback.

                          Regards,

                          Prashanth

                          Business conversion dept.

                          _
                          From:"arpit sharma"
                          Sent: 19 august 2017 08:33
                          To: [protected]@agarwalpackers.in
                          Subject: fwd: regarding claim lodge of gc 4543770

                          — forwarded message —
                          From:"arpit sharma"
                          Date: 17-aug-2017 9:40 pm
                          Subject: fwd: regarding claim lodge of gc 4543770
                          To:
                          Cc:

                          Kind attn claim lodge dept


                          My claim is still pending at your end. — forwarded message —
                          From:"arpit sharma"
                          Date: 10-aug-2017 12:18 pm
                          Subject: regarding claim lodge of gc 4543770
                          To:
                          Cc:

                          I work in uco bank as assistant manager and have used your services for transit from goa to kota on 17/07/17 which i received on 31/07/17 but my valuable items such as double bed and bike were heavily damaged and i have talked to customer care and local vendor of goa no one is responding or taking any action. Till date ie 10/08/17 i have not received any call from them regarding my claim.
                          I have done insurance of my household items for which i have to receive refund.
                          I will not suggest your services to any other banker.

                          Process my refund within 1 week or else i have to take the matter to consumer court.


                          Arpit sharna
                          Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                            M
                            Manojkumar17
                            from Bengaluru, Karnataka
                            Aug 22, 2017
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                            Address: Pune, Maharashtra
                            Website: www.agarwalpackers.in

                            They loaded my house hold on 12th aug 2017 from pune to bangalore,
                            They promised to delivered on 16th aug, till then i am calling so called executive, customer care, tracking department they responds in very rude manner, some one says your house hold delivered, some says it's on the way.
                            Today is the 22nd aug 2017 but i don't know where is my house holds.
                            Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                              R
                              RohitKJa
                              from Khed, Maharashtra
                              Aug 19, 2017
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                              Address: Pune, Maharashtra, 412207

                              I have used agarwal packers and movers ltd. For relocating from gurgaon to pune. I paid ~50000rs for relocation. I was made assured that everything will be taken care and i will receive my goods as it is. After reaching pune, i did not receive any communication from company and then i made inquiry that where is my household goods, then i was told there is an accident happened and my goods are damaged. After that again there was no communication, there was not even a single call from customer care.

                              I had done so many followups and then i received my house hold and what i received was pile of garbage. Everything was damaged and most of the items were missing.

                              Then one guy from customer care came and did the survey after that insurance guy came and did the survey and again no communication.

                              I requested them to provide me fir copy of accident or pictures of accident. I never received anything from them.

                              I had to do so many followups and so many calls every time i was making call to one person or another and dropping emails but i did not receive proper communication.

                              Eventually they stopped picking my calls and stopped responding on emails. I have done so many escalations and i faced lot of mental torture.

                              I was told that for electronics items i will have to book appointments with companies and get the quotation whether it is repairable or not and based on that insurance would be given and whatever visiting charges i will pay for that, it would be reimbursed later.

                              First thing, it should be companies responsibility to do that, they already damaged my goods and then asking me to followup with another company.

                              After three months of this whole incident and after putting so much efforts in followup i received my insurance money. However, this is like charity amount. My whole house hold stuff is either damaged or lost and what i received is not worth. Company denied to pay the amount which i paid for visiting charges for electronics items.

                              I had to buy everything new and so much trouble i faced, i was just doing followups every day with different different companies for quotation and with agarwal packers and movers ltd. For insurance.

                              I have received the worst kind of service. They even stopped picking my calls and never responded on mail... Every time i had to drop number of emails then i received response.

                              I have had pathetic experience with agarwal packers and movers ltd. Even after escalations the service wasnt improved.

                              Now my concern is :-
                              1. I paid 50, 000/- for relocating which was wastage because i did not receive my goods.
                              2. Insurance amount which i received is kind of charity amount.
                              3. Amount which i paid for different quotation which was supposed to be reimbursed.
                              4. I faced lot of trouble for this period, it was mental torture.

                              I need compensation from agarwal packers and movers ltd. For the worst and pathetic services provided by them.

                              Few pics are attached for the goods which i received.
                              Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                                S
                                SrÎmäñt Þarida
                                from Tumkur, Karnataka
                                Aug 14, 2017
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                                Address: East Singhbhum, Jharkhand, 831013
                                Website: agarwalpackers.in

                                Hi,
                                I have given my household items to agarwalpackers.in site on 21st july where they taken all money and told me before 1st of august they should deliver my household items. I have booked from jamshedpur to banglore. Now still august 14 i am staying at hotel but they are not delivering or pick up my call. My gc no. Is 4505379. They are threatening me if i do a police complaint against them.
                                Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                                  K
                                  k.h.raju
                                  from Vijayawada, Andhra Pradesh
                                  Aug 7, 2017
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                                  Address: Mumbai City, Maharashtra, hari

                                  K.HARANADHA RAJU
                                  B.COM. LL.B., B.P.R.
                                  ADVOCATE.
                                  7/2, CHANDRAMOULI NAGAR,
                                  505, RAMBHA APARTMENTS,
                                  GUNTUR - - 522 007
                                  MOBILE: [protected]
                                  MAIL: katta.[protected]@gmail.com
                                  ____________________________________________________

                                  TO GUNTUR
                                  DATE:[protected]
                                  THE MANAGING DIRECTOR,
                                  AGARWAR PACKERS AND MOVERS LIMITED (APML),
                                  OPPOSITE CRESCENT PUBLIC SCHOOL,
                                  SARSWATHI VIHAR, PITAMPURA,
                                  DELHI – 110 034, INDIA

                                  Respected Sir,

                                  Subject: - GCN No: WIGNCHE096059 AND CHE043156 GC DATED[protected]; out of 32 cartons to Chennai to Mumbai one of the Cartons was misplaced and instead of our Carton you delivered the carton relates to WIGNCHE096482-and another consignment bearing No: 043156 delivered to Guntur are not properly handling- in the result some of the items were damaged-regarding.

                                  Ref: - Since June, 2017 several email correspondence through my son with the customer care—there is no response from your end.

                                  @@@@@

                                  It is informed to you note that, you advertised through huge publicity in respect of your company i.e. “AGARWAL PACKERS AND MOVERS LIMITED “for the services of packing and movers and you got the Limca Record for largest mover. Basing on the advertisement we choose to you for the purpose of house hold goods transported through your movers from Chennai to Mumbai Vide WIGNCHE096059 dated[protected]; and from Chennai to Guntur vide WIGNCHE043156 dated[protected].
                                  It is further informed to you note that, the goods vide WIGNCHE096059 dated[protected] received on[protected]. Out of 32 items we received one of the Carton received by us through bearing GC No: WIGNCHE096482 is not belongs to us, instead of our carton we received the supra mentioned Carton at the same time our carton was delivered to somebody. The same thing was informed to the customer care through several emails and then your office staff stated that contact Mr.Pankaj (claim executive); the same thing is informed to through email to the said claim executive, but there is no response from your end.
                                  It is further informed to you note that, in respect of the GC No: WIGNCHE096482 dated[protected]; the stocks received by us the handling of the items one of the item Air Conditioner is not properly delivered to us in the result the copper wire affixed with the AC was cut and again we purchased the copper wire for that fixing of AC we spent nearly Rs.2, 000/-; We already informed the same things were happened through email and over phone to your customer service, but there is no response from your end and paid deaf ear. Till today you are not responding our requisitions and emails to your help line/customer care, more over you are not spend the time to know about the supra mentioned complaints.
                                  It is further informed to you note that, we had loss of valuable time as well as money and suffered mental agony for your acts and unfair trade practice. Now we realized that you failed to fulfill your assurance for deliver the goods by way of Packers and Movers through your company. We are having the trust upon your company, you are having “Limca Record for Largest Mover” we are choose to booked the supra mentioned goods thorough your Parcel.
                                  Therefore, I request you to kindly see the matter and immediately and solve the supra mentioned problems and keep your valuable Award of “Limca Record for Largest Mover” and avoid to unhealthy situations and unnecessary litigations between you and us, and keep the trust on your company to us as well as public.
                                  Thanking you Sir,
                                  Yours faithfully,

                                  (K.HARANADHA RAJU)
                                  ADVOCATE
                                  Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                                    V
                                    vandanaanika
                                    from Nashik, Maharashtra
                                    Aug 4, 2017
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                                    My bed was broken at the time of dissembling, as the person pulled the whole heavy bed without opening the bolts and the same is mentioned the delivery receipt by pune supervisor. The sofa leg was broken while shifting.

                                    I am continuously following with their claim dept from 16 july. I have mailed the photos also. Email to the agpl head & zonal head mrs mansi, but received any confirmation.

                                    Such a poor and irresponsible attitude.
                                    Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                                      S
                                      Soumen Kumar Patra
                                      from Udaipur, Rajasthan
                                      Aug 2, 2017
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                                      Address: Visakhapatnam, Andhra Pradesh, 530009

                                      The incident is as below 31 jul 17 midnight email text but they are not responding even after reminder today.

                                      Refer to your quotation sl. No. 4382209 dated 19 jun 2017 and subsequent telecon the order has been placed on 26 jun 2017 for household goods only from kolkata to vizag and the entire plan had been intimated from vizag by email to kolkata office which was as under:
                                      ……………………………………………………………………�...
                                      07 jul 2017 : my return to kolkata
                                      13 jul 2017: household items packing up & loading / hand over and family shifted to kakdwip by car
                                      17 jul 2017: reach vizag by car
                                      27 jul 2017: my little daughter and unwell wife depart kakdwip with aged father to catch train from howrah
                                      28 jul 2017: family reach vizag
                                      04 aug 2017: father depart vizag for kakdwip

                                      In view of the above it is requested to pack up and load and transit properly with at most care to deliver the items between 19 to 26 jul 2017 with hindi or english speaking professional people for unloading, lifting and arranging (Preferebly on 22 jul 2017 morning for convenience in all respect)
                                      ……………………………………………………………………�...
                                      As per above plan household items were handed over vide gc no 4566518 dated 13 jul 2017. It was told to me as per quotation transit time will be 8 days only. However, verbally it was told that it will not exceed 15 days under any circumstances because my items will occupy almost 80-90% of the container, so that you will wait for 2-3 days time for other customer who have small quantity of items and if not available without further waiting the transit will start. On 13 jul 2017 the container lorry ap-29ta-1040 was loaded but as per govt claim procedure the lorry papers (Rc book, pucc, insurance, tax token etc) and driver details (Dl, identity proof etc) were not provided and assured that it will be sent to my vizag address by post in due course however earlier discussion was all those documents will be provided after loading on spot. Packers team forcibly taken rs 600/- (Actual demand was rs 2000/-) as tips which was intimated to kolkata office from spot but they did not take any action. Moreover, the supervisor ([protected]) did not wait for 5 min to take 100% payment by cheque as per clause. I had to pay rs 50537/- in place of rs 49400/- due to banking charges for online payment. Then i persued kolkata police using my defence profile for roadside hassle free parking till no entry withdrawn at 10pm.
                                      On 20 jul 2017 1st time i put query on online tracking and received call from secunderabad that i will receive items on 23 jul 2017 and requested for 22 jul 2017 and it was accepted.
                                      On 22 jul 2017 morning i called vizag office and they told they have no info about such gc number. I called kolkata office and one lady ([protected]) told that their system showing that items already reached at vizag and asked me to call again to vizag office. But again vizag office has given same reply. Once again called that lady and again she over-confidently told the items have been dropped at vizag office well in adv and the lorry is about to return kolkata anytime soon. The same was intimated to vizag office again but they did not agree with her statement. Rest of the day the madam did not pick up my call.
                                      On 23 jul 2017 again i put query in online tracking but till date nobody called me. When i called the driver ([protected]) of ap-29ta-1040 he intimated that he is going to his native place as the lorry engine faced some heating problem and will take 10 days time to get repaired so all of items were unloaded at warehouse for loading to some other container.
                                      On 24 jul 2017 i called vk mishra ([protected]) after several attempt to that madam and mr mishra has given the statement that the lorry was seized by commercial tax officer at ichhapuram (Somewhere nearby andhra odisha border) due to gst confusion and driver was arrested and taken to bhubaneshwar jail. But after showing my defence papers lorry has been out of creaser list and court has granted the bail order. Next day the driver will be released and will reach ichapuram by evening so that i will receive items on 26 jul 2017 morning.
                                      On 25 jul 2017 i called vk mishra ([protected]) after several attempt to that madam and mr mishra has given the statement that the lorry was out of creaser list and court has not granted the bail order. (Contradiction with previous day statement). Again i put query in online tracking but till date nobody called me.
                                      On 26 jul 2017 again i put query in online tracking but till date nobody called me. By the time madam and mishraji both disconnecting my call almost more than 30 times. Finally i called secunderabad ho and mr raj ([protected]) asked me to wait 30 min for status update. He provided final status as he has no clue because kolkata office is not contactable. Final open ended statement was when he has info then only he can provide status. I called vk mishra ([protected]) after several attempt at evening to that madam and mr mishra has given the statement that the bail of the driver is uncertain so that he is sending one spare driver by train in same night and he supposed to reach at lorry by 27 jul 2017 afternoon and i will receive items on 28 jul afternoon.
                                      On 27 jul 2017 i wanted to know the driver contact no and lorry reg no but madam and mishraji both disconnecting my call almost more than 50 times. I sent one of my hyderabad based colleague mr bc pothal ([protected]) to ho for query but they did not entertain him.
                                      On 28 jul 2017 nothing happened as promised on 26 jul 2017. By the time family (Aged father, unwell post-surgery wife and little daughter with most of all their belongings with lorry) arrived at vizag as per pre-scheduled plan and forced to check into hotel (Rs 1500/- per day per room x 2 plus fooding cost daily approx. Rs 500/-) but madam and mishraji both disconnecting my call almost more than 20 times. Finally madam picked up the phone and asked me to wait 30 min for lorry and driver details. Event after several call till night she did not give me anything and finally made a conf call with somebody who has given the status that the driver supposed to depart kolkata on 26 jul 2017 night he did not started due to some reason and on same night of 28 jul 2107 some other driver is coming by traing so that i can receive the items by 30 jul 2017 without fail but not shared the driver and lorry details.
                                      On 29 jul 2017 nothing happened and family (Aged father, unwell post-surgery wife and little daughter with most of all their belongings with lorry) and forced to stay into hotel (Rs 1500/- per day per room x 2 plus fooding cost daily approx. Rs 500/-).
                                      On 30 jul 2017 nothing happened as promised on 28 jul 2017 and family (Aged father, unwell post-surgery wife and little daughter with most of all their belongings with lorry) and forced to stay into hotel (Rs 1500/- per day per room x 2 plus fooding cost daily approx. Rs 500/-). As nobody are in mood to pick up my phone on behalf of me one of my friend called madam and her statement is items will deliver by 01 aug 2017.
                                      On 31 jul 2017 to avoid huge expenses at hotel family checked out of hotel and purchased almost rs 10000/- items (Fan, gas oven and utensils etc) to stay at desired address without any bed (Just on floor and a bedsheet which is strictly prohibited for post surgery wife) as there is no clue about the arrival of items. Daughter half-yearly exam started but due to non-availability of books and uniforms she is unable to go school which is hampering her academic career possibly year detention in same class for next academic session. I have received income tax 143 (1) notice for which i cant make any reply as all of my files with you and reply deadline is about to over. Finally i received status sms today evening stating that my items will be delivered by 3 days after loading. If so then i supposed to receive the items by 16/17 jul 2017 or today only lorry started from kolkata. If so then ichapuram story is fake.
                                      Till date due to you following expenses incurred apart from paid service to you rs 50537/- plus my imp & valuable items (Min insured 1 lac) and files/papers (Costing beyond calculation):
                                      Tips: rs 600/-
                                      Online payment: rs 1137/-
                                      Ph calls: rs 200/- approx.
                                      Hotel rent: rs 9000/-
                                      Outside fooding: rs 1500/-
                                      Double purchase of items: rs 10000/- approx.
                                      Mental and physical harassment: rs 10000/- min. (Not countable as still on)
                                      Daughter career damage: rs 10000/- min. (Not countable as still on)
                                      My official crucial job disturbance: rs 10000/- min. (Not countable as still on)
                                      Demurrage for two hired labours for rooms arrangements 4 times for 2 days each due to delivery date failure: rs 4000/-
                                      In view of your worst & nil service/behaviour, fake promise, poor response, failing multiple deadlines, creating hazards in peaceful life, you are directed to deliver the items in good condition alongwith lorry and drivers papers for govt transfer grant claim by 01 aug 2017 morning with compensation of above mentioned monetary damage to me unless will sue you in appropriate forum and will all action to blacklist you in govt sector. This may be treated as legal notice.
                                      Agarwal Packers & Movers customer support has been notified about the posted complaint.
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                                        K
                                        Kumarasamy Subramanyam
                                        from Delhi, Delhi
                                        Jul 31, 2017
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                                        Address: 500020

                                        Please find below given details and attached photos of the materials damaged at the time o[censored]nloading. Household material which are moved through agarwal movers and packers from guntur to hyderabad (Ram nagar) on 27th may'2017.

                                        Consignee name: p. C. Baskaran,
                                        Contact no: [protected]
                                        Gc no:4569109
                                        Dt:[protected]
                                        Address: ram nagar, hyderabad.

                                        Details of damaged materials
                                        1. Wp_20170529_12_23_37_pro. Jpg - pooja materials - 1 broken
                                        2. Wp_20170529_12_25_25_pro. Jpg - pooja materials - 2 broken
                                        3. Wp_20170529_13_35_48_pro. Jpg - thulasi pot - broken
                                        4. Wp_20170529_15_59_38_pro. Jpg - berrow mirror - broken
                                        5. Wp_20170529_16_12_26_pro. Jpg - fridge leg broken

                                        For the past 2 months we are giving complaint to them, but till now no one responded for our call. Address this issue on priority.
                                        Agarwal Packers & Movers customer support has been notified about the posted complaint.
                                        WIGNGGN117616
                                        above consignemet has been picked on 27th July . I have told it will take 5 days but on a safer side max 7 days. but till now it has not been reached, its already been 12 days. we are following up on daily basis with no result . as we are working and not available always at home. this is a big pain with no result
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