| Address: Mumbai City, Maharashtra, hari |
K.HARANADHA RAJU
B.COM. LL.B., B.P.R.
ADVOCATE.
7/2, CHANDRAMOULI NAGAR,
505, RAMBHA APARTMENTS,
GUNTUR - - 522 007
MOBILE: [protected]
MAIL: katta.[protected]@gmail.com
____________________________________________________
TO GUNTUR
DATE:[protected]
THE MANAGING DIRECTOR,
AGARWAR PACKERS AND MOVERS LIMITED (APML),
OPPOSITE CRESCENT PUBLIC SCHOOL,
SARSWATHI VIHAR, PITAMPURA,
DELHI – 110 034, INDIA
Respected Sir,
Subject: - GCN No: WIGNCHE096059 AND CHE043156 GC DATED[protected]; out of 32 cartons to Chennai to Mumbai one of the Cartons was misplaced and instead of our Carton you delivered the carton relates to WIGNCHE096482-and another consignment bearing No: 043156 delivered to Guntur are not properly handling- in the result some of the items were damaged-regarding.
Ref: - Since June, 2017 several email correspondence through my son with the customer care—there is no response from your end.
@@@@@
It is informed to you note that, you advertised through huge publicity in respect of your company i.e. “AGARWAL PACKERS AND MOVERS LIMITED “for the services of packing and movers and you got the Limca Record for largest mover. Basing on the advertisement we choose to you for the purpose of house hold goods transported through your movers from Chennai to Mumbai Vide WIGNCHE096059 dated[protected]; and from Chennai to Guntur vide WIGNCHE043156 dated[protected].
It is further informed to you note that, the goods vide WIGNCHE096059 dated[protected] received on[protected]. Out of 32 items we received one of the Carton received by us through bearing GC No: WIGNCHE096482 is not belongs to us, instead of our carton we received the supra mentioned Carton at the same time our carton was delivered to somebody. The same thing was informed to the customer care through several emails and then your office staff stated that contact Mr.Pankaj (claim executive); the same thing is informed to through email to the said claim executive, but there is no response from your end.
It is further informed to you note that, in respect of the GC No: WIGNCHE096482 dated[protected]; the stocks received by us the handling of the items one of the item Air Conditioner is not properly delivered to us in the result the copper wire affixed with the AC was cut and again we purchased the copper wire for that fixing of AC we spent nearly Rs.2, 000/-; We already informed the same things were happened through email and over phone to your customer service, but there is no response from your end and paid deaf ear. Till today you are not responding our requisitions and emails to your help line/customer care, more over you are not spend the time to know about the supra mentioned complaints.
It is further informed to you note that, we had loss of valuable time as well as money and suffered mental agony for your acts and unfair trade practice. Now we realized that you failed to fulfill your assurance for deliver the goods by way of Packers and Movers through your company. We are having the trust upon your company, you are having “Limca Record for Largest Mover” we are choose to booked the supra mentioned goods thorough your Parcel.
Therefore, I request you to kindly see the matter and immediately and solve the supra mentioned problems and keep your valuable Award of “Limca Record for Largest Mover” and avoid to unhealthy situations and unnecessary litigations between you and us, and keep the trust on your company to us as well as public.
Thanking you Sir,
Yours faithfully,
(K.HARANADHA RAJU)
ADVOCATE
Agarwal Packers & Movers customer support has been notified about the posted complaint.
Below Email i sent to "[protected]@agarwalpackers.com, [protected]@agarwalpackers.com, [protected]@agarwalpackers.com" on 1st october and also sent follow up emails but they haven't replied yet.
First Email:
I moved from Gurgaon to Hyderabad two weeks back and to move my household items I was looking for good and reputed packers and movers company, on whom I can trust, to move my household items safely And for this, I received multiple quotations from a lot of companies including yours. Where other companies were offering me deal in 20-22k (inclusive tax, insurance). Your company gave me quotation of 26096/-.
I still decided to go with Agarwal Packers & Movers even after high price because your company is one of the old and reputed companies which ensure the safety of all items and deliver on time. After discussion with Parveen, I agreed to pay 80% payment 20800/- in advance which I made through Cheque No. 007824 and also received a paper receipt from APML executive Pawan(Without Company name). and remaining 20% amount 5296/- agreed to pay at the time of delivery. Parveen gave me a commitment that APML team will ensure the safety of my all items and good quality and waterproof packing material will be used and Container truck or fully covered truck will be used for transportation. And he also confirmed me that all items will normally reach to my destination in 10-12 days and they can hold for maximum 5 days without any extra cost so we agreed on 1st October delivery date.
But now I seriously think this was my biggest mistake choosing APML because I faced a lot of issues during pickup and mostly on delivery time. I reached on your helpline number multiple times on 29th and 30th but I didn't receive a proper response till now. All I received till now are few more contact numbers which no one is answering. Sharing all issue details which i faced till now:
1) On 14th of September, 4 persons including Supervisor came from APML, in APML uniform which really made a good impression on me, to pack and load all items but I was surprised to see the small and open truck for transportation. I was also sure that my all items will not fit properly in this small truck But after discussion, they were able to convince me that all items will fit properly and this truck will be used to transport all items to the warehouse only and container truck will be used to transport to Hyderabad. But I was still worried about rain during transportation from my home to your warehouse.
2) APML team used cardboard boxes and foam to pack all my items and I was really happy to see the way the packing is done by your team. However, instead of full waterproof packing, they used plastic wrap layer on my few items only like AC, Shelf, Carpet but it was missing on other items like mattress, Washing Machine, RO, boxes, etc. when I asked about this with your team they confirmed me that they will do another layer of waterproof packing in a warehouse while loading items in a container truck. During packing, I gave them only two but special instructions to not bend more copper pipes of Samsung AC as Samsung team already packed both copper pipes very carefully and gave me special instruction not to bend more otherwise pipes will be damaged. APML Gurgaon team followed my instructions properly and didn’t touch copper pipe and loaded properly in the truck. But While loading all items in the truck, as expected there was no more space to load Bicycle, Inverter battery, Cardboard Box. Unfortunately, I had to rush to my office to finish some pending work so not sure how they managed. But I was still sure that they will somehow manage this and will deliver all items safely and properly. But your Hyderabad and transport team proved me totally wrong.
3) On 23rd I got a call from APML Hyderabad team and they confirmed me that my shipment has arrived and I have to accept delivery today only otherwise I will be charged on per day basis. I was totally surprised on this because the commitment was to deliver this on 1st October. I tried to reach Praveen for clarification multiple times but he didn't answer any of my calls. Same thing I communicated to HYD team and told them to check internally. After that, I didn't receive any call from HYD team but got a call from Praveen after few hours and he confirmed me that delivery date will remain same i.e 1st October. On 28th When I called HYD team to share my HYD delivery address and to deliver my items on 29th instead of 1st October, They again started the same thing that I have to pay the extra amount. THIS WAS TOTALLY UNACCEPTABLE. Again I tried to reach to reach Praveen but as usual, he didn't answer any call. I refused to pay any extra amount and after some arguments, they confirmed me that they will check with Praveen on this. After checking with Parveen they didn't charge me any extra amount. but this type of miscommunication was not expected from APML. There was definitely communication GAP between both GGN and HYD team. and because of this GAP, your customer faced mentally harassment.
4) On the day of delivery 29th September, the worst day started. Where I was earlier happy to see your team before time But I soon got disappointed to see the only driver and two persons without APML uniform. I was also surprised to see the behavior and the way they were speaking, they were totally looking immature in handling this stuff. No supervisor from APML came to ensure delivery of my items. HYD team didn’t bother to call me to check the delivery status. Driver asked for remaining amount 5296/- which was already in my hand but I asked for a receipt of payment, As he was just a driver, No one gave him any kind of receipt. Same thing I checked with HYD team and Mr. V K(Delhi Office). Where HYD team, instead of providing me payment receipt, they starting blaming me stating I didn’t inform earlier to HYD team if I need a receipt. And Mr. V K gave me another statement instead of checking anything with the team, they told me that this is an automatic process and I will get my receipt on email soon and also confirmed me that company doesn’t provide any kind of manual receipt. After some discussion, I handed over remaining amount cheque 5296/-(Cheque Number 007825) to the driver. And they started unloading all items. But as they were immature I didn’t ask them to unpack everything Because I didn’t want any more damage. I just verified all my items.
5) After unloading of all items I was surprised and disappointed to see AC Copper pipes, They were damaged during transport. I clearly gave an instruction not to bend anymore but your team tried to bend it more and damaged both pipes. All my other items were roughly handled and most of the cardboard boxes were damaged during transport. Also, no waterproof packing was there on any of the items which your team committed. My washing machine, Mattress, 5-6 Cardboard boxes, RO Purifier, Sony Home Theater Sound Systems were packed without waterproof material. And just to add I already had company boxes for Washing machine, RO, Home Theater so your team just had to do waterproof packing but they didn't. One side of my mattress is wet and damaged because of no waterproof packing and I don’t think I will be able to use this.
2nd Email:
I am really disappointed with APML service. After discussion with Chandar Bhushan i thought my issue will be resolved quickly. But it's more than 2 weeks now and still I don't have the status of my complaint. Even I am not sure whether you guys are even working on my complaint or not. A person from APML came on 5th October for inspection of damaged items, after escalating this issue to Chandar Bhushan but I haven't heard back from neither from Chandar Bhushan nor from your team yet. I checked with Customer care multiple times, but didn't receive status of my complaint single time. Even I tried to reach Chandar Bhushan several times, but he is not answering my calls. I am running out of patience now. Please let me know if your team can help me on this or not? Otherwise, I have to go on social media and consumer court to get your attention.
[protected][protected][protected]------
I will suggest everyone not to go with AGPL as after receiving payment they will not hear anything from your and will stop answering your calls.