Agarwal Packers & Movers Complaints & Reviews

We moved from Mumbai to Pune and havd had a horrible experience with Agarwal Packers & Movers DRS Group. The sales man who came to book agreed on everything but nothing was delivered as expected.

1. We were promised delivery the next day by 10am and the truck did reach on time, but we were told that we hav to now follow up with their Pune office requesting them to send labour to off-load the material. IS THIS MY JOB??????
With no choice n hand, we did call the Pune Branch Manager who said he had no clue about it and after a few calls here and there, he agreed to send them who arrived only after 2pm.

2. a lot of the packages were showing external damage as if someone wanted to see the contents... All photos were shared with their booking team and we were advised that it was due to the security check at the Vashi Naka to ensure the goods packed are used and not for sale.

THEY THINK WE ARE FOOLS... I am in the International logistics business for 15 years and know the Naka processes quite well.

3. The laborers who came refused to empty the plastic containers in which the crockery was packed. They said we cannot assemple the dining Table, centre table etc that was dismantled and said we should call helpline and request for a carpenter to do so. WOW... splendid customer service isnt it????

4. We have requested them to arrange a survey for the damaged goods since 31st Dec but till date nobody has even bothered to call us asking for any details. The Pune claim guy says he has no information about it as on 16th Jan 2017. The other claim numbers on the website are either not reachable or not responding. Our emails are un-answered till date.

I would also like to publish this in the local newspapers so that all are aware about the service levels offered by DRS GROUP.

GC No:- 4506810

One of the worst and unprofessional people. They tell shipment will reach in 6-7 working days. But its been 18 days. When called for complaining they say that they will deliver the shipment as and when according to their comfort. When told to deliver earlier they reply received is "Apne pure truck ka pesa nahi diya hain". I paid them full advance and now they are shouting on me.

On 19th OCT 2016 I booked consignment (totally 31 boxes) but after so many follow-ups they delivered only 30 pieces on 7th Nov 2016 while promised delivered before Diwali (30th Oct). The DC no is 4519160 and I totally paid Rs.16, 225 for assured delivery of all my Household items from Hyderabad to Rajkot. This company (Agarwal Packers & Movers is a Logistics company of DRS group with offices in Kabra Complex, Secunderabad. All their tall promise failed and even I got delivery of items in very bad conditions -- so many glass items totally broken or fully destroyed, So many delicate expensive crockery and show pieces fully destroyed as well. Even after several complaints they fail to address this matter. Hence request kind support

Agarwal claims to be amongst the best of the movers and packers in India. I trusted the brand and took their service to move from Bangalore to Kolkata. As per the contract, they were supposed to assemble the furniture after delivery but till date (after 3 weeks) no one has responded back for delivery. They recovered all the money and just went missing.
They have a so called Customer care email address which is completely going to trash bin. Even the bangalore representative I worked with, completely went silent.

Totally unreliable customer care and unprofessional service staff at a premium price. I would have been lesser dissatisfied by choosing a second tier mover packers than the overrated Agarwal Packers and Movers.

Following the below mail and the complaint regarding the delivery, my bike was delivered with three major damages.
they promised me the bike will be coming in separate box but it was only the bike and it was the cause for the damage. and till date i have not received any reply from them regarding the claim.

mailed to

(Dear DRSINDIA/ AGARWAL PACKERS AND MOVERS.

This month 1st December 2016 i had a shipment of my car, bike and TV, it was delivered yesterday night 7.30 pm (25/12/2016) under the GC number 4504535
there was 25 days delay in my shipment and the bike was damaged in high cause during the shipment.
i am here writing this mail to claim my damaged and to recover my bike in good condition as it was before shipment from Chennai.
kindly provide me the requirement as soon as possible.
i am here by attaching the damage pictures on my bike.

Regards
Vimaladhithyan V)

people please be careful while transporting a expensive bike, ask them to produce a picture of the shipment to acknowledge before the start of the shipment.my bike was just dropped from the truck without even a ramp to roll down.

I am vimal from gurgaon shifted from Chennai. i made a booking with agarwal packers and mover on 1st December 2016 under the following GC number 4504535/4504536. mr. Rajendra the booking executive was co ordinate with me from the booking. when i called him after the estimated date he is of no response and later started shouting at me and asking me to call the tracking department with several numbers given. but no response again from the numbers given. i am eagerly waiting for my bike and TV to be delivered. but even yesterday when i called them they promised me to deliver by today again no clue what happened, still no response from the team and today 25th December 2016.
and today when i called rajendra and asked about my shipment he again started shouting at me and scaring me RAJENDRA DHUKIA [protected] /[protected]
i suggest people not to pay the full amount and make only the advance for the shipment. people like this agarwal packers and movers executives are here here to cheat.

Only 1 word about your services is "pathetic", this is what i will say. Details regarding consignment is below:
Gc number : 4537583
Good: royal enfield bike classic 350 white color, registration number : ka51 eq7676
From bangalore to lucknow booked on 04/12/2016.
I had booked agarwal packers & movers - drs group for sending my bike with above details and still i haven't received any call from them. I have been chasing up them from last 2 weeks and i only have to call every time.
Whosoever i am calling, every time i am getting a new update on my consignment and also a new contact number along with this. So far i have contacted mr. Mandeep, mr dubey ji, mr vijay, and manju (From bangalore center). Also, customer care is not helping me. On tracking this gc no. I got different updates from different people.
1. First update was from manju, bangalore. Bike has reached indore.
2. Second update, it is still in indore. Yet to dispatch.
3. Third update, bike is in maharashtra. I wonder how any consignment can go back to maharashtra.
4. Fourth update, failed to know and since then i am chasing up these guys.
5. Fifth update, bangalore warehouse has not got an entry f the consignment has been dispatched from bangalore or not. As there is no entry in their register.
6. Sixth update, it has reached to gurgaon.
I have dropped an email to them also 1 week back and no reply from them.
Still i am chasing them up and let's see what i get for this.

I booked a container truck with agarwal packers & movers (Drs) group on dt. 12.12.2016 from delhi to ranchi vide gc no. 4536126 and made 100% payment after loading. But unfortunately it could not reached till date. We are not getting the correct information from their tracking and operation dept. Some times they say the truck started on 14th dec. From delhi. Sometimes they say it is on up boarder three days back they told it has crossed varanasi. Today they are telling it is crossing lucknow. It was informed from some source that they are carrying other goods also in the same truck whereas i booked full truck. There contact nos are[protected], [protected], [protected], m n rao service manager [protected], operation head abhitab [protected] etc. Web agarwalpackers.in

After one month of running around you tell me that you can only reimburse Rs.12, 000 which is less than 40% of the actual cost of repair. As per your request, I got the Micromax team to share the estimate which was shared to you earlier.

I do not understand why is it so difficult for your to process the insurance when there is a clear mistake from your end? I did not take the insurance package to get a paltry sum which does not even suffice the cost of repair. Please ensure this thing is sorted out at the earliest as I have lost my patience waiting your for your response. I am least bothered how you get it done.

Hi Aggrwal Team,

I booked a new chair transfer from Mumbai - Pansy Furniture to Dharwad.

Experience is just horrible heart breaking experience financially, mentally and emotionally!!

Chair is broken. Despite my mom asked to open the box, he denied and did not opened the box.

When she opened the box she saw chair is broken. When she tried to reach to the delivery guy he said he will come to house. Next time he swtiched off the phone for 3 hours. After continous calling he pickedup and now confidently says speak to the Aggarwal courier. This is hell of the experience.

I just want my chair to be replaced with new chair or refund my Rs 14700.

I am not in India so I cant pick the call please speak to my mother @ 91-[protected]. Or call me over whatsapp @ 91-[protected].

Honestly, I am extremely pissed off and if I dont hear I dont have any choice apart from of complaining it in the consumer court.

I am using services of Agarwal Packers & Movers Public Limited Company for a long time. 2 Days back I contacted there customer care via phone toll free [protected] for relocation services. Yesterday there employee came for survey named Ramesh - [protected]

From today early morning I am receiving back to back calls from another Packers and movers.
Details:
[protected] (Rohit Kumar) / [protected] (Rohatesh Kumar)
Atlas Relocation Packers & Movers (Its a fraud company, do not have office - beware of scams)
[protected]@gmail.com
www.[protected]@gmail.com
Rohit Kumar

Guy openly saying that he will move my shipments 2000/- less for Agarwal Packers and movers. I received 7 SMS and 6 Phone calls.

After a while I lost my patience and told the guy that I will file a complaint so he started abusing and said that he knows my address and all details.

BEWARE "Agarwal Packers & Movers Public Limited" EMPLOYEES are selling all your address, contact, phone data to outside vendor to make money on commission.

On calling customer care of "Agarwal Packers & Movers Public Limited" they were not at all serious and ask to hold the phone twice and hang up after few minutes.

when I called Ramesh - [protected] to ask if any of his friend called me and he said the same thing that fake caller said to me on phone that "aapka phone, address google nein diya hoga"... ha ha ha. What a joke, I have not entered any of my details on internet and have not even searched in google for Packers and Movers than how google knew and shared my data? Hope google is not getting psychic these days... Caught Red Handed Ramesh.

Be aware of this company as your privacy is at stake i[censored] share details to them. There are better chances of getting harassed from them...

This is regarding the damages caused to my 4 wheeler (tata vista), by agarwal packers & movers, while transferring from noida to thane (mumbai) via gc no. 4479494. picked up from noida on 22nd october 2016. delivered at thane (west) on 3rd november 2016.
I was very much surprised and disappointed to receive my 4-wheeler (at thane) in a such a bad condition and incurred huge financial losses due to following damages caused on my vehicle:
1. vehicle was run for 605 kms, which in any way was not acceptable. so far, i have spoken to many persons in agarwal packers & movers. but no one has bothered to give any explanation. (pick up reading at noida – 30, 502 kms; delivery reading at thane – 31, 107 kms). i have the pictures of meter reading, along with drivers at the pickup point and delivery point.
2. the fuel tank was empty at time of delivery. whereas, at the pickup, the fuel tank was filled with more than half tank (around 25 litres of diesel).
3. battery was completely discharged at time of delivery and i was unable to start the car. i called exide call center for “jump starting” the vehicle and took the car to recharge the battery and now it is working normal. this costed me rs. 200/-.
4. the steering was vibrating while driving and engine was making undesirable noise, which i complained during my test drive at the time of delivery (i have pictures with complaints written during delivery). since, no one attended my complaints from agarwal packers & movers (even after many followups with mr. lalit mishra, mr. reddy at hyderabad) after 2 days, i took my car to tata motors authorized service center (fortune motors, wagle estate, thane (west), where, i was told that a severe hit has occured on the bottom metal gaurd plate, due to careless driving, which in turn has hit & damaged the steering rack and oil sump and caused the leaking of oil from both. to get this repaired/replaced, it costed me rs. 17, 800/-. i have job card, complete invoice of tata motors (forture cars).
I have been relocating every 3 years across places in india. never had such bad & unprofessional experience with any other packers and movers.

Now, the issue is being dragged by management people of agarwal packers & movers, to avoid my claim. the vp of drs group is not responding to my calls/messages/whatsapp messages/ mails.
Now i have approached consumer court for the settlement.

I, Saon Bhakta, had to shift my luggage from Kolkata to Bangalore for my job in Bangalore. As I was in Bangalore, I put my number in just dial for sake of quotes. I got 10-12 calls within a day from various packers and movers from Kolkata. Among them I got 2 calls for which callers claimed that they are from Agarwal Packers and Movers and both quoted the same amount. The numbers are [protected] and [protected]. Seeing the two almost similar numbers, I thought both are from same company. I gave my home address to collect the luggage from my parents. On 28th September, 2016, I got to know that both are from different company under bearing same name Agarwal and the person named Ravi Kumar bearing phone number [protected] had already packed and billed my luggage from my home with help of two boys holding phone number [protected]. Then I followed up with Ravi Kumar to get additional details including consignment number and tracking id which all packers and movers usually provide along with bills. Though Ravi Kumar informed of my luggage dispatch via Whatsapp he was unable to produce any tracking id and consignment number. Checking the bill for my contract, I was shocked to see some aberrant facts:
1. The bill doesn’t contain any standard consignment number.
2. The company website www.agarwalpackersoriginal.com appears fake due to following reason:
a. The helpdesk numbers mentioned in the website are always switched off.
b. The content of the website is similar to http://agarwalpackersservices.in/ whereas helpdesk number belongs to a person who has no connection with this company
c. I have mailed to [protected]@agarwalpackersservices.in and [protected]@agarwalpackersoriginal.com asking consignment number and tracking id but never got a reply.
3. All the numbers mentioned in the bill are either switched off or not valid.
Therefore, point of contact regarding this consignment is conferred on Ravi Kumar’s number, [protected] which is hardly reliable due to the following facts:
1. He never picks up the call from all of my numbers known to him
2. If I sometimes tricked him to catch on his contact number, he always gives false promises repeatedly
3. To extreme, being fed up with my repeated calls for asking date of delivery, one day he confessed: “Forget about your luggage and never call me”
4. My father had tried to find their office as mentioned in the bill. But no such office is present.
5. It has been one and half month still the luggage hasn’t arrived.
While I understand that Gunjan Chaurasia (complaint id: c1171983, mob no. [protected]) and Deepika Pandey (complaint id: c1361314 and mob no. [protected]) had already been cheated by the same Mr. Ravi Kumar and lodged complaints in your website, I fail to understand how Mr. Ravi has become so nonchalant about his fraudulent business and continues to cheat consumers again and again.
My sincere request to you would be to take stringent action against Mr. Ravi Kumar, currently holding mobile no: [protected], PAN No. CVBPK4931J, Service TAX No. CVBPK4931JSD001 to get information regarding whereabouts of my luggage taken by him and returned the same to my Kolkata or Bangalore address. Also we should try and put an end to such deception.
The scanned copies of the bills are attached herewith.

Hello,

I booked Agarwal packers and movers to ship my household goods and car from delhi to chennai.

They packed everything and left my house on 1st of Nov and promised it would reach chennai by 5th of Nov and if something unexpected happens then it would reach on 8th last.

After paying all the charges in advance... I kept on calling them for my household stuff and car. No one responds ... my stuff reached chennai on 12th of November.
My car got delivered on 20th .

My furniture got damaged on the way. Sofa was broken with marks on the fabric.
One got reared. I have lost 5 pair of shoes and to my surprise all of them are sport shoes. I lost my child's cricket bat branded one which cost me 4500 rs.and my all garden plants are gone. Bicycle was broken too.
I tried reaching them.yesterday again about the claim process but no one is ready for sharing information.

I am still wondering what should I do .
Please help!

I wanted to shift house within bengaluru and called for survey from agarwal packers and movers. A guy named balakrishna came for inspection on 7th Oct 2016 and gave a quote. I accepted the quote and gave 500 advance for confirmation. Post that, not only did I never receive any mail/sms/call for service confirmation, I got stuck with no service at all. I have called the survey guy, escalated to bangalore customer care as well as cc-head India but have not been returned my money yet. I have made at least 30 phone calls and multiple emails.

I got my goods delivered at Muzaffarpur on 24th October with GCN number WIGNCHE048838.
I didn't have any issue in getting my goods even after a delay of 4 days. But as I had chosen Agarwal services to transfer my goods from chennai to Muzaffarpur. Because I have heard your services is the best. But in my case I have 2 issues. My bike and bicycle suffered damage in this entire process. As i have filled feedback on receiving receipt "my bike got damage". And also my bicycle has many problem. After that i got one call from Patna, and he kept telling me that i did mistake that i did not do insurance while transporting good from Chennai to Muzaffarpur. who is then responsible for that?If as a customer i am paying your services a handsome amount(15k) for the services i would have never had a second thought regarding the insurance procedure, so as per my understanding i am unable to figure out mistake at my end. Provide me valid emai
l id where i can share all the picture which i have captured at my door. How they brought all good at my door, because i have been mailing but i don't get any reply. My mobile number are [protected], [protected] email ID : [protected]@gmail.com
They do take any responsibility. In the official site i have given feedback but it did not get publish. They keep checking all feedback, if customer gives good feedback, they publish other wise they don't update any thing.

And how they brought my goods at my door step you can see in photos.

Good Afternoon Team

I just talked to Pankaj Joshi from Mumbai Agarwal packers based on my email below. He was very rude and not ready to listen. Extremely unprofessional & sarcastic. Although I have already paid the money the advance about INR 90, 000, and also signed the delivery slip and can’t do anything but just putting my problem in open, if I can get help from anywhere.

1. My washing machine is damaged from bottom and how I came to know about the same was when I washed the cloths next day. (I took an insurance of 7 Lac)

Pankaj’s idea of Agarwal is that I should have checked the washing machine by either washing the cloths when it was delivered or should have asked my wife or daughter (8months) to turn the machine up side down to check the same.

Since I have signed the slip now they will not take any responsibility.

I had shifted my luggage (14 items) from Bangalore to Pune by paying 8000/- to Agrawal mover and packers. As i was bargaining for price, i was told that price may be a bit higher but we shall give you assured service. While items received in Pune, i received 13 items instead of 14 items. 1 item (A matress covered in a Bardan including 1 Gas stove, 1 Videocon d2h umbrella, 1 bedsheet bound inside matress) is completely missed. I need either my item to be found else company will have to compensate for it. Consignment# 15569. Lot of troubles are going around because of this. Customer care service is worst as they never align us with customers. IVR is just played 'wait for sometime, all representatives are busy'

My consignment was sent from kolkata to pondicherry in july-2016, with a full box of items missing and damaged refrigerator by agarwal movers & packers. The customer care at chennai settled for a compensation of rs. 5000, it has now been 3 months and i have not received any payment. The customer care person kshitij in chennai doesn't receive my calls and other people in chennai do not respond about this although i have official mails towards that fro chennai with cc to delhi team. I am much disappointed since i am an old client.

This is with reference to the GC No. 4503599.

I had shifted my goods from Delhi to bangalore dated 31 July 2016. The goods reached my home in Bangalore in a very state. There were rat bites all around.

Below are the items for which I need claim.

1. Gas Burners 2 lost
2. Table Glass
3. Bucket Broken
4. Almira Mirror broken
5. Tub broken
6. Washing Machine Pipes Cut by rats
7. Fridge door broken
8. Fridge not working properly
9. Almira broken from the bottom
10. One chair broken

Other than these, a lot of plastic box and utensils were broken.
Please do the needful.