Agarwal Packers & Movers Complaints & Reviews

Hello Team

This communication is to report a complaint regarding my car movement from Noida to Pune. Below are the Facts and details:

1. I had paid in cash and booked the delivery on 2nd Feb17 with Agarwalpackers and movers, noida.
2. Was told that car will be delivered in 7 days to Pune
3. Got a call and mail from desk officer (Nitin Kantiwal)stating that car delivery is delayed and it will be delivered by 11th Feb.
4. Company online tracker shows 5 days old data... whats the use of that? Better not to fool customers showing off this stale tool.
5. Today I get a call from company's delivery team associate (Mr. Nandan) stating that car delivery is delayed further by 2 more days...I will get car by 13 feb 17. Reason was told to me that the container got breakdown and it took 3 extra days. Do they really think customer will buy this crap?? Atleast give some sensible reason to fool the customer...

Now, I am even sure whether my car is safe or damaged during this breakdown...

Also, if I have to pay more than double money (in comparison with agarwals packer's competitors ) to the company for this delivery, then i expect a sense of responsibility from thier side.

A sorry statement does not allow them to escape from thier responsibilities, would this delay be compensated?????

Agrawal PnM never compromise with the rates... then how do I compromise with the service??

This was not expected from such a large organization... such an unprofessional deal...

I have filled the feedback on thier portal...no response or due diligence call received so far...

Please assist.

After shifting from m.P to maharashtra-mumbai. No one is available for unpacking of consignment and i have paid for it.
One induction cooker got fully damaged. When i claim for it they are not entertaining it and refuses it. I have paid insurance also. Name of company is agarwal packers and movers limited.
Desirable resolution for my complaint is to provide me refund of the same.

Hose hold items like fridge, bed mattress, bikes were transported from Banaglore to Goa on 18th January 2017.
When we received the goods in Goa, the three seater sofa was broken.
The reason was that there were two other sofa chairs kept on the three seater sofa, even when there was enough space available in the container.
This was total negligence from Agarwals part, and the damage was not due to transportation.(Probably the bad loading was because we didnt give them tips when they asked)
They sent carpenter to check and the carpenter said that they will replace the back frame of the three seater sofa, and that they will get the part from Bangalore. We also gave them the contact from Bangalore who was ready to give the part wherever agarwal tells them to give.
The reason why we told them to get was because we have totaly shifted from Bangalore to Goa and its not possible to get the part ourselves from Bangalore.
After couple of weeks of waiting, they are now saying that they cannot get the part from bangalore and that they are ready to give rupees 1500.
If they did not want to get it from bangalore they should have told us prior, and should not have commited.
The part itself costs around 2500, and if i go myself to collect it then i have to spend even more on traveling.

We paid 30, 000 for shifting our goods from bangalore to goa, and the reason we choose Agarwal is because we wanted our goods to be delivered in safe and unharmed manner.
We were getting cheaper deals but did not opt for it.

There was the car pickup by Agarwal Packers & Movers team on 25/01/2017 at 5:20 pm from Gurgaon to Navi Mumbai, the services guy confirmed the delivery with in 5 to 6 days, till date i have not received my car at Kamothe Navi Mumbai, neither there was any update from their team nor there was a call from the representative, today morning I myself called the sales representative Neeraj Narang regarding the delivery he said just give me 5 minutes I will check and hung up the call.
Fake commitment given for the delivery with in a week. Online payment of Rs.14001 for this shipment has been done well in advance on 25th January 2017 till date I have not received my car. As per your Customer customer care the order has been dispatched from Gurgaon on 2nd February 2017 and will be reaching Navi Mumbai by 8th February.
Why?????? What were you guys doing since past 8 days???
I need the compensation for the inconvenience caused to me due to this pathetic service by Agarwal Packers & Movers.

Agrawal Packers And Movers with website URL http://www.agarwalpackers.com
Is one of the worst Packers and Movers when it comes to domestic moving. I think no better in international as well.

When you call you hear all those words, assurance, astha, inspiration...but it just words for them. You pay premium charges for a successful moving of your household things but they are biggest cheater in India.

No commitment - You want them to arrive in time for pickup but don't be assured.
They give you delivery time, but its only time for them. No value of time for them. they don't bother to complete your assignment on time. I have taken leave on the day of delivery, but they didn't turn out...full day only talk, no status. All they say that are on the way. They didn't even fulfill next day commitment. Insane people are working for agarwal packers and Movers.

You want to complaint - you will get to speak with same set of corrupted people. They all running a circus of insane and so called executive.

Bottom Line - There is no way you could accelerate your issues or complaints. They are boss there and they do what they do..they don't want to listen or they just listen and don't care who you are.

The complaint is against Agarwal movers and packers which claims to be in Limca book of Holders. I booked the consignment WIGNNSR070203 on Sunday, 29th January from Gurgaon. I was told that consignment will reach the destination by 2nd February. However, I called the customer care today (1st February) and I was told that the consignment is still in Gurgaon. After paying the entire charges, my consignment is still lying in Gurgaon for 4 days. A strict action must be taken against this company and a hefty penalty should be imposed for non-compliance on delivery.

Unloading charges were not disclosed to me when discussing the quote, nor was submitting an id proof for crossing the border talked about at the time of packing. The employee in coimbatore Mr Mintu failed to disclose me any details about the unloading charges & I am getting to know it the last moment. He is telling the delivery guys that he discussed this with me. But this was never disclosed to me in the first place . I paid 7500 and now only I am seeing the invoice and it has been mentioned that unloading will be done by the party, Being a first time user of packers and movers I wasnt aware or informed about the procedure. Its shady and cheating that the client is not informed about the unloading charges. Also when i called back to check Mr Mintu spoke in an unprofessional way and disconnected my call. Its extremely damaging for a brand like Agarwal.

Also i am the consignee and not the party here. Unloading has been mentioned by the party. Now there is extreme confusion and misunderstanding from my part here with respect to the terms used between the party and the consignee.

GC NO : 4530529

Sir, i had booked the above packer and movers for shifting my households from Kolkata to Darjeeling on 14/11/2016. The goods was suppose to deliver with in three days but they gave the delivery after one month December 2016. but not only that some of the goods are missing and lost. i have informed about this and as i have transferred the total amount in the account AGARWAL HOUSEHOLD SHIFTING A/C NO [protected]. they asked me extra amount and threaten me if i don't pay extra my goods will not be delivered so i had to pay but the bill amount was just Rs.60720.00. including insurance. now its been more than two months they are neither answering my phone calls nor calling back. i want to complain against this agency owners Mr. Sunny Sing Agarwal and Mr. Ranjit Agarwal. They said they have many branches throughout India but later i found that they are fraud and they have no other branches. i want my insurance as well as compensation for the harassment given by these two brother.

I had made an international shipping from bangalore to berlin in november end.

I had cleared payment in full (Inr 75, 000) december end for my shipment and was promised delivery within one week.

The bill number on the invoice generated by agarwal is inblbng000524 and the tracking number from ups berlin is 1zx0x[protected].

I was inconvenienced multiple times, because i was asked to make multiple calls to ups because the address i had handed over to agarwal packers & movers (Exactly 3 times over phone and email) was incomplete.

I would like to know as to why agarwal packers & movers failed to hand over the exact address when i had written it across multiple e-mails. How difficult is it to copy paste an address?

If this was not harassment enough, my shipment still has not been delivered.

Ups themselves fixed the time of delivery before 11 am one day. I had to stay back, because i was waiting on my stuff. When i called them at 11, i was told that they needed some documents for customs.

I was asked to fill some 6 form for customs, which was in german. Why was this not filled up by agarwal packers & movers in the first place? It took me 2 hours to sit and translate everything from german to english!

Why was i not informed earlier, that my shipment will not reach that day? Is customers time taken for granted? Is it not your responsibility to ensure that my shipment reaches me conveniently, or do you prefer to forget customers after accepting payment in full?

I was again informed that my shipment would reach me this morning, i again took a half day off from work. I was at home, waiting for my stuff, when i got an email saying that recipient was not available hence delivery was not made.

Maybe you do not realize how difficult it is, to survive without your luggage in another country. It was not like i was informed that i will have to survive without my stuff for a month, i would have been prepared had that been the case. I am literally having to survive on one weeks worth of luggage.

After this when i started getting ready for office, i got an angry phone call from the india office, and your agent ‘murali balasubramanian’ from bangalore, was on the line. He was shouting at me in the loudest tone that i have every heard. He was threatening to send my luggage back to india if i do not receive it today. When i asked what time would it be delivered, he said he could not give a time, and i have to make myself available for the entire day. After this, he hung up on me.

I had opted for agarwal packers & movers thinking that your services are premium, but i am sorry to say that i am highly disappointed. Mismanaged delivery is one thing, you have no right to talk to customers like they are your servants. I paid inr 75, 000 to you for my international shipping and inr 35, 000 to you for another domestic shipping. You could not even coordinate a simple delivery to my house. On the contrary, had the audacity to yell at me and then hang up on me. Murali’s tone was only short of abuses, other than that he was talking to me like a goon. Do your agents take liberties in venting out their frustration on women in particular, by trying to yell at them and intimidate them? These definitely are not the kind of services i paid for!

In short, i had to take two half days off from work, make a couple international calls to india, and waste a couple hours here to fill customs forms and to try to coordinate with ups. I was promised delivery within a week, which has now taken up an entire month.in the end, i got humiliated at the hands of some uncouth agent.

I have repeatedly, in my previous emails, been asking for somebody senior whom i can escalate this to, but all of none of your agents are handing over the contact of the india head in charge.

Do you only follow up with customers till the time you pocket their money, and after that conveniently forget about the services that you have been paid for? Do your agents start taking liberties to humiliate customers after the payment has been made in full?

This is a sheer disgrace, i feel, where you claim that customer satisfaction is priority for you, because it clearly isn't. It is really shameful that you hire goons like these to handle services for you! These callous services are definitely not worthy of the amount that you charge.

I transported a Chevrolet Beat using Agarwal Packers and movers ltd from Lucknow to Ahmedabad.
With 18ltr fuel and 58118km odometer reading.
When received in Ahmedabad we were really disappointed when Fuel was at '0 ltr'
and Odometer Reading 56k( Clearly Odometer was tampered).
So the problem is that somebody tampered with my car. The Reading was changed and the reason for that and the empty fuel tank i think is local use of my car without my permission.
Please help me resolve the situation.

Lot of Phone Calls, emails as well as physical visit at your Mysore HUB, Karnataka, but failed to get the ETR of claimed amount. All documents has already been submitted to your office (may be Hyderabad) from Mysore Hub and they also failed to get the same. How Long will i wait for my claimed amount against badly damaged of my Goods which I had been given to Kolkata Hub to Mysore on 2016 March. Who will pay my phone calls, taken leave from office also pain of harassment and interest which was lying from almost one year.
I know no one reply from Delhi or Head office, but I have an option to spread in Social network as well PMO office. Also do not bound me to go Consumer forum or legal Court to get genuine claimed amount.

We moved from Mumbai to Pune and havd had a horrible experience with Agarwal Packers & Movers DRS Group. The sales man who came to book agreed on everything but nothing was delivered as expected.

1. We were promised delivery the next day by 10am and the truck did reach on time, but we were told that we hav to now follow up with their Pune office requesting them to send labour to off-load the material. IS THIS MY JOB??????
With no choice n hand, we did call the Pune Branch Manager who said he had no clue about it and after a few calls here and there, he agreed to send them who arrived only after 2pm.

2. a lot of the packages were showing external damage as if someone wanted to see the contents... All photos were shared with their booking team and we were advised that it was due to the security check at the Vashi Naka to ensure the goods packed are used and not for sale.

THEY THINK WE ARE FOOLS... I am in the International logistics business for 15 years and know the Naka processes quite well.

3. The laborers who came refused to empty the plastic containers in which the crockery was packed. They said we cannot assemple the dining Table, centre table etc that was dismantled and said we should call helpline and request for a carpenter to do so. WOW... splendid customer service isnt it????

4. We have requested them to arrange a survey for the damaged goods since 31st Dec but till date nobody has even bothered to call us asking for any details. The Pune claim guy says he has no information about it as on 16th Jan 2017. The other claim numbers on the website are either not reachable or not responding. Our emails are un-answered till date.

I would also like to publish this in the local newspapers so that all are aware about the service levels offered by DRS GROUP.

GC No:- 4506810

One of the worst and unprofessional people. They tell shipment will reach in 6-7 working days. But its been 18 days. When called for complaining they say that they will deliver the shipment as and when according to their comfort. When told to deliver earlier they reply received is "Apne pure truck ka pesa nahi diya hain". I paid them full advance and now they are shouting on me.

On 19th OCT 2016 I booked consignment (totally 31 boxes) but after so many follow-ups they delivered only 30 pieces on 7th Nov 2016 while promised delivered before Diwali (30th Oct). The DC no is 4519160 and I totally paid Rs.16, 225 for assured delivery of all my Household items from Hyderabad to Rajkot. This company (Agarwal Packers & Movers is a Logistics company of DRS group with offices in Kabra Complex, Secunderabad. All their tall promise failed and even I got delivery of items in very bad conditions -- so many glass items totally broken or fully destroyed, So many delicate expensive crockery and show pieces fully destroyed as well. Even after several complaints they fail to address this matter. Hence request kind support

Agarwal claims to be amongst the best of the movers and packers in India. I trusted the brand and took their service to move from Bangalore to Kolkata. As per the contract, they were supposed to assemble the furniture after delivery but till date (after 3 weeks) no one has responded back for delivery. They recovered all the money and just went missing.
They have a so called Customer care email address which is completely going to trash bin. Even the bangalore representative I worked with, completely went silent.

Totally unreliable customer care and unprofessional service staff at a premium price. I would have been lesser dissatisfied by choosing a second tier mover packers than the overrated Agarwal Packers and Movers.

Following the below mail and the complaint regarding the delivery, my bike was delivered with three major damages.
they promised me the bike will be coming in separate box but it was only the bike and it was the cause for the damage. and till date i have not received any reply from them regarding the claim.

mailed to

(Dear DRSINDIA/ AGARWAL PACKERS AND MOVERS.

This month 1st December 2016 i had a shipment of my car, bike and TV, it was delivered yesterday night 7.30 pm (25/12/2016) under the GC number 4504535
there was 25 days delay in my shipment and the bike was damaged in high cause during the shipment.
i am here writing this mail to claim my damaged and to recover my bike in good condition as it was before shipment from Chennai.
kindly provide me the requirement as soon as possible.
i am here by attaching the damage pictures on my bike.

Regards
Vimaladhithyan V)

people please be careful while transporting a expensive bike, ask them to produce a picture of the shipment to acknowledge before the start of the shipment.my bike was just dropped from the truck without even a ramp to roll down.

I am vimal from gurgaon shifted from Chennai. i made a booking with agarwal packers and mover on 1st December 2016 under the following GC number 4504535/4504536. mr. Rajendra the booking executive was co ordinate with me from the booking. when i called him after the estimated date he is of no response and later started shouting at me and asking me to call the tracking department with several numbers given. but no response again from the numbers given. i am eagerly waiting for my bike and TV to be delivered. but even yesterday when i called them they promised me to deliver by today again no clue what happened, still no response from the team and today 25th December 2016.
and today when i called rajendra and asked about my shipment he again started shouting at me and scaring me RAJENDRA DHUKIA [protected] /[protected]
i suggest people not to pay the full amount and make only the advance for the shipment. people like this agarwal packers and movers executives are here here to cheat.

Only 1 word about your services is "pathetic", this is what i will say. Details regarding consignment is below:
Gc number : 4537583
Good: royal enfield bike classic 350 white color, registration number : ka51 eq7676
From bangalore to lucknow booked on 04/12/2016.
I had booked agarwal packers & movers - drs group for sending my bike with above details and still i haven't received any call from them. I have been chasing up them from last 2 weeks and i only have to call every time.
Whosoever i am calling, every time i am getting a new update on my consignment and also a new contact number along with this. So far i have contacted mr. Mandeep, mr dubey ji, mr vijay, and manju (From bangalore center). Also, customer care is not helping me. On tracking this gc no. I got different updates from different people.
1. First update was from manju, bangalore. Bike has reached indore.
2. Second update, it is still in indore. Yet to dispatch.
3. Third update, bike is in maharashtra. I wonder how any consignment can go back to maharashtra.
4. Fourth update, failed to know and since then i am chasing up these guys.
5. Fifth update, bangalore warehouse has not got an entry f the consignment has been dispatched from bangalore or not. As there is no entry in their register.
6. Sixth update, it has reached to gurgaon.
I have dropped an email to them also 1 week back and no reply from them.
Still i am chasing them up and let's see what i get for this.

I booked a container truck with agarwal packers & movers (Drs) group on dt. 12.12.2016 from delhi to ranchi vide gc no. 4536126 and made 100% payment after loading. But unfortunately it could not reached till date. We are not getting the correct information from their tracking and operation dept. Some times they say the truck started on 14th dec. From delhi. Sometimes they say it is on up boarder three days back they told it has crossed varanasi. Today they are telling it is crossing lucknow. It was informed from some source that they are carrying other goods also in the same truck whereas i booked full truck. There contact nos are[protected], [protected], [protected], m n rao service manager [protected], operation head abhitab [protected] etc. Web agarwalpackers.in

After one month of running around you tell me that you can only reimburse Rs.12, 000 which is less than 40% of the actual cost of repair. As per your request, I got the Micromax team to share the estimate which was shared to you earlier.

I do not understand why is it so difficult for your to process the insurance when there is a clear mistake from your end? I did not take the insurance package to get a paltry sum which does not even suffice the cost of repair. Please ensure this thing is sorted out at the earliest as I have lost my patience waiting your for your response. I am least bothered how you get it done.