Agarwal Packers & Movers Complaints & Reviews

Hi Aggrwal Team,

I booked a new chair transfer from Mumbai - Pansy Furniture to Dharwad.

Experience is just horrible heart breaking experience financially, mentally and emotionally!!

Chair is broken. Despite my mom asked to open the box, he denied and did not opened the box.

When she opened the box she saw chair is broken. When she tried to reach to the delivery guy he said he will come to house. Next time he swtiched off the phone for 3 hours. After continous calling he pickedup and now confidently says speak to the Aggarwal courier. This is hell of the experience.

I just want my chair to be replaced with new chair or refund my Rs 14700.

I am not in India so I cant pick the call please speak to my mother @ 91-[protected]. Or call me over whatsapp @ 91-[protected].

Honestly, I am extremely pissed off and if I dont hear I dont have any choice apart from of complaining it in the consumer court.

I am using services of Agarwal Packers & Movers Public Limited Company for a long time. 2 Days back I contacted there customer care via phone toll free [protected] for relocation services. Yesterday there employee came for survey named Ramesh - [protected]

From today early morning I am receiving back to back calls from another Packers and movers.
Details:
[protected] (Rohit Kumar) / [protected] (Rohatesh Kumar)
Atlas Relocation Packers & Movers (Its a fraud company, do not have office - beware of scams)
[protected]@gmail.com
www.[protected]@gmail.com
Rohit Kumar

Guy openly saying that he will move my shipments 2000/- less for Agarwal Packers and movers. I received 7 SMS and 6 Phone calls.

After a while I lost my patience and told the guy that I will file a complaint so he started abusing and said that he knows my address and all details.

BEWARE "Agarwal Packers & Movers Public Limited" EMPLOYEES are selling all your address, contact, phone data to outside vendor to make money on commission.

On calling customer care of "Agarwal Packers & Movers Public Limited" they were not at all serious and ask to hold the phone twice and hang up after few minutes.

when I called Ramesh - [protected] to ask if any of his friend called me and he said the same thing that fake caller said to me on phone that "aapka phone, address google nein diya hoga"... ha ha ha. What a joke, I have not entered any of my details on internet and have not even searched in google for Packers and Movers than how google knew and shared my data? Hope google is not getting psychic these days... Caught Red Handed Ramesh.

Be aware of this company as your privacy is at stake i[censored] share details to them. There are better chances of getting harassed from them...

This is regarding the damages caused to my 4 wheeler (tata vista), by agarwal packers & movers, while transferring from noida to thane (mumbai) via gc no. 4479494. picked up from noida on 22nd october 2016. delivered at thane (west) on 3rd november 2016.
I was very much surprised and disappointed to receive my 4-wheeler (at thane) in a such a bad condition and incurred huge financial losses due to following damages caused on my vehicle:
1. vehicle was run for 605 kms, which in any way was not acceptable. so far, i have spoken to many persons in agarwal packers & movers. but no one has bothered to give any explanation. (pick up reading at noida – 30, 502 kms; delivery reading at thane – 31, 107 kms). i have the pictures of meter reading, along with drivers at the pickup point and delivery point.
2. the fuel tank was empty at time of delivery. whereas, at the pickup, the fuel tank was filled with more than half tank (around 25 litres of diesel).
3. battery was completely discharged at time of delivery and i was unable to start the car. i called exide call center for “jump starting” the vehicle and took the car to recharge the battery and now it is working normal. this costed me rs. 200/-.
4. the steering was vibrating while driving and engine was making undesirable noise, which i complained during my test drive at the time of delivery (i have pictures with complaints written during delivery). since, no one attended my complaints from agarwal packers & movers (even after many followups with mr. lalit mishra, mr. reddy at hyderabad) after 2 days, i took my car to tata motors authorized service center (fortune motors, wagle estate, thane (west), where, i was told that a severe hit has occured on the bottom metal gaurd plate, due to careless driving, which in turn has hit & damaged the steering rack and oil sump and caused the leaking of oil from both. to get this repaired/replaced, it costed me rs. 17, 800/-. i have job card, complete invoice of tata motors (forture cars).
I have been relocating every 3 years across places in india. never had such bad & unprofessional experience with any other packers and movers.

Now, the issue is being dragged by management people of agarwal packers & movers, to avoid my claim. the vp of drs group is not responding to my calls/messages/whatsapp messages/ mails.
Now i have approached consumer court for the settlement.

I, Saon Bhakta, had to shift my luggage from Kolkata to Bangalore for my job in Bangalore. As I was in Bangalore, I put my number in just dial for sake of quotes. I got 10-12 calls within a day from various packers and movers from Kolkata. Among them I got 2 calls for which callers claimed that they are from Agarwal Packers and Movers and both quoted the same amount. The numbers are [protected] and [protected]. Seeing the two almost similar numbers, I thought both are from same company. I gave my home address to collect the luggage from my parents. On 28th September, 2016, I got to know that both are from different company under bearing same name Agarwal and the person named Ravi Kumar bearing phone number [protected] had already packed and billed my luggage from my home with help of two boys holding phone number [protected]. Then I followed up with Ravi Kumar to get additional details including consignment number and tracking id which all packers and movers usually provide along with bills. Though Ravi Kumar informed of my luggage dispatch via Whatsapp he was unable to produce any tracking id and consignment number. Checking the bill for my contract, I was shocked to see some aberrant facts:
1. The bill doesn’t contain any standard consignment number.
2. The company website www.agarwalpackersoriginal.com appears fake due to following reason:
a. The helpdesk numbers mentioned in the website are always switched off.
b. The content of the website is similar to http://agarwalpackersservices.in/ whereas helpdesk number belongs to a person who has no connection with this company
c. I have mailed to [protected]@agarwalpackersservices.in and [protected]@agarwalpackersoriginal.com asking consignment number and tracking id but never got a reply.
3. All the numbers mentioned in the bill are either switched off or not valid.
Therefore, point of contact regarding this consignment is conferred on Ravi Kumar’s number, [protected] which is hardly reliable due to the following facts:
1. He never picks up the call from all of my numbers known to him
2. If I sometimes tricked him to catch on his contact number, he always gives false promises repeatedly
3. To extreme, being fed up with my repeated calls for asking date of delivery, one day he confessed: “Forget about your luggage and never call me”
4. My father had tried to find their office as mentioned in the bill. But no such office is present.
5. It has been one and half month still the luggage hasn’t arrived.
While I understand that Gunjan Chaurasia (complaint id: c1171983, mob no. [protected]) and Deepika Pandey (complaint id: c1361314 and mob no. [protected]) had already been cheated by the same Mr. Ravi Kumar and lodged complaints in your website, I fail to understand how Mr. Ravi has become so nonchalant about his fraudulent business and continues to cheat consumers again and again.
My sincere request to you would be to take stringent action against Mr. Ravi Kumar, currently holding mobile no: [protected], PAN No. CVBPK4931J, Service TAX No. CVBPK4931JSD001 to get information regarding whereabouts of my luggage taken by him and returned the same to my Kolkata or Bangalore address. Also we should try and put an end to such deception.
The scanned copies of the bills are attached herewith.

Hello,

I booked Agarwal packers and movers to ship my household goods and car from delhi to chennai.

They packed everything and left my house on 1st of Nov and promised it would reach chennai by 5th of Nov and if something unexpected happens then it would reach on 8th last.

After paying all the charges in advance... I kept on calling them for my household stuff and car. No one responds ... my stuff reached chennai on 12th of November.
My car got delivered on 20th .

My furniture got damaged on the way. Sofa was broken with marks on the fabric.
One got reared. I have lost 5 pair of shoes and to my surprise all of them are sport shoes. I lost my child's cricket bat branded one which cost me 4500 rs.and my all garden plants are gone. Bicycle was broken too.
I tried reaching them.yesterday again about the claim process but no one is ready for sharing information.

I am still wondering what should I do .
Please help!

I wanted to shift house within bengaluru and called for survey from agarwal packers and movers. A guy named balakrishna came for inspection on 7th Oct 2016 and gave a quote. I accepted the quote and gave 500 advance for confirmation. Post that, not only did I never receive any mail/sms/call for service confirmation, I got stuck with no service at all. I have called the survey guy, escalated to bangalore customer care as well as cc-head India but have not been returned my money yet. I have made at least 30 phone calls and multiple emails.

I got my goods delivered at Muzaffarpur on 24th October with GCN number WIGNCHE048838.
I didn't have any issue in getting my goods even after a delay of 4 days. But as I had chosen Agarwal services to transfer my goods from chennai to Muzaffarpur. Because I have heard your services is the best. But in my case I have 2 issues. My bike and bicycle suffered damage in this entire process. As i have filled feedback on receiving receipt "my bike got damage". And also my bicycle has many problem. After that i got one call from Patna, and he kept telling me that i did mistake that i did not do insurance while transporting good from Chennai to Muzaffarpur. who is then responsible for that?If as a customer i am paying your services a handsome amount(15k) for the services i would have never had a second thought regarding the insurance procedure, so as per my understanding i am unable to figure out mistake at my end. Provide me valid emai
l id where i can share all the picture which i have captured at my door. How they brought all good at my door, because i have been mailing but i don't get any reply. My mobile number are [protected], [protected] email ID : [protected]@gmail.com
They do take any responsibility. In the official site i have given feedback but it did not get publish. They keep checking all feedback, if customer gives good feedback, they publish other wise they don't update any thing.

And how they brought my goods at my door step you can see in photos.

Good Afternoon Team

I just talked to Pankaj Joshi from Mumbai Agarwal packers based on my email below. He was very rude and not ready to listen. Extremely unprofessional & sarcastic. Although I have already paid the money the advance about INR 90, 000, and also signed the delivery slip and can’t do anything but just putting my problem in open, if I can get help from anywhere.

1. My washing machine is damaged from bottom and how I came to know about the same was when I washed the cloths next day. (I took an insurance of 7 Lac)

Pankaj’s idea of Agarwal is that I should have checked the washing machine by either washing the cloths when it was delivered or should have asked my wife or daughter (8months) to turn the machine up side down to check the same.

Since I have signed the slip now they will not take any responsibility.

I had shifted my luggage (14 items) from Bangalore to Pune by paying 8000/- to Agrawal mover and packers. As i was bargaining for price, i was told that price may be a bit higher but we shall give you assured service. While items received in Pune, i received 13 items instead of 14 items. 1 item (A matress covered in a Bardan including 1 Gas stove, 1 Videocon d2h umbrella, 1 bedsheet bound inside matress) is completely missed. I need either my item to be found else company will have to compensate for it. Consignment# 15569. Lot of troubles are going around because of this. Customer care service is worst as they never align us with customers. IVR is just played 'wait for sometime, all representatives are busy'

My consignment was sent from kolkata to pondicherry in july-2016, with a full box of items missing and damaged refrigerator by agarwal movers & packers. The customer care at chennai settled for a compensation of rs. 5000, it has now been 3 months and i have not received any payment. The customer care person kshitij in chennai doesn't receive my calls and other people in chennai do not respond about this although i have official mails towards that fro chennai with cc to delhi team. I am much disappointed since i am an old client.

This is with reference to the GC No. 4503599.

I had shifted my goods from Delhi to bangalore dated 31 July 2016. The goods reached my home in Bangalore in a very state. There were rat bites all around.

Below are the items for which I need claim.

1. Gas Burners 2 lost
2. Table Glass
3. Bucket Broken
4. Almira Mirror broken
5. Tub broken
6. Washing Machine Pipes Cut by rats
7. Fridge door broken
8. Fridge not working properly
9. Almira broken from the bottom
10. One chair broken

Other than these, a lot of plastic box and utensils were broken.
Please do the needful.

I booked their service on 24th Oct and they told they will deliver it around 3rd Nov..I got my car today - 11th Nov.

There is no online tracking system and after numerous calls, i got it delivered today. It was not at all in the same condition as given to them.

Scratches and dent on one of the doors and the car was all dirty. On asking about it, they ignore and say the scratches are old. To me, it looked like they tried to fix the scratches and dent.

I need a refund of the inconvenience caused due to delay in delivery ( 7 days ) and the damage to the car.

Purnendu Dutta
[protected]

With all the efforts and high cost we are providing our valued material and household items witch either we have made with our blood and swat or purchased with huge money.Even to ensure we are choosing the best possible way to relocate our material and in all this precautionary condition if we received all the material in damaged condition and after that also no body has responded for the curtsy, we are feeling robbed in the way. personally shocked and wondered when i saw the material in broken and damaged condition, i could not able to believe on myself in such a shocking situation.
My GCN No. WIGNHYD041200 has received in 90% broken condition and even after making a big note on the receiving bill none of the fellow from AMPL has responded.We highly disappointed with the service from the AMPL and would like to regrets on the decision we have taken for the material shifting with AMPL.
Regards
vishal sharma
[protected]

We have hired agarwalpackers.in/ for.moving our household articles from RANCHI to MOHALI on 29 Oct 2016. They promised to deliver it by FIVE DAYS that is The package was supposed to be received on 4thNovember 2016, as promised from Ranchi to Mohali.but while calling the customer care, first they said the package is in Gajipur and it will be delivered on 07 th Nov, on calling 6th Nov. they say it will be delivered on 07 th and on calling on 07 Nov. they say it's still in Gajipur, and calling to customer care they don't respond and cut the call, and say that the package is in Gajipur since 4 days not received in Mohali yet. Please do the needful before we have to go to consumer court

We have booked household goods consignment number 4504243 from chennai to hyderabad. The truck reached our address at 9.30am. We have been calling mutiple people regarding unloading of goods. The people who receive the phone are rude & are giving us others phone number to contact who in turn tell us that people will reach us in 30mins. So far we have called 15 numbers & spoke to 10 people. Still there has been no call or message from Agarwal. This is the worst customer service which we have received in transport in last 30 years.

Dear Agarwal Packers and Movers,
I have been going on following up everyday for last 7 day's and there is no response/update from your side. Officially I would like to inform you that as per your terms and conditions good supposed to be delivered within 10 days time and as per our verbal discussion you are supposed to deliver the same by 7 days but till now my household items are not delivered at Delhi and today is the 12th day . please deliver my household items maximum by EOD to avoid any financial implications . If you are delaying the delivery date It would be chargeable 3000 per day (As I have to take care of the Hotel Expenses). It would be counted from 11th Day on wards.
Regards
Priyaranjan Pati.
[protected]

My consignment which started from Mumbai on 09/10/16 has not reached my Patna address till 23/10/16, despite my best efforts to coordinate with the Agarwal packers officials. The company officials handled the case very callously and either provided false information to me or incomplete information to me leading to a financial loss of app Rs.70000/-and mental and physical stress.
I seek compensation of the financial loss, mental and physical stress suffered due to inefficiency of Agarwal packers and movers.

We have hired http://agarwalpackers.in/ for.moving our household articles from Gurgaon to Pune on 13 Oct 2016. They promised to deliver it by one week that is The package was supposed to be received on 20th October 2016, as promised from Gurgaon to Pune.but while calling the customer care, first they said the package is in indore and it will be delivered on Saturday that is 22, on calling Saturday they say it will be delivered on 23, and on calling on 23 they say it's still in indore, and calling to customer care they don't respond and cut the call, and say that the package is in indore since 4 days not received in Pune yet. Please do the needful before we have to go to consumer court

I have contacted agarwal shifting (http://agarwalshiftingindia.com) to transport my home furniture from pune to hyderabad.
Initially they have quoted for 13k later when they have packed and vehicle went they have given a bill of 23k and literally backmailed me to pay it else no delivery will be happend.
So, i have paid and when the delivery happened 2 units are missing out of 43 units and they are not responding i'm fighting with them from past 2months but still there is no response from them
Total money i have lost 10k additional charges and 1unit of compresser pipe cost of 2500 and 1unit of electronic box which includes
3bluetooths cost of 3000 each and so on the total cost which i have lost is nearly 35k. hope you will help me in this.

1. date of the material dispatch : 24 july 16
2. consignment no: Gc no. 4469188
3. goods were received in damaged condition, very unprofessional service
4. in spite of tremendous follow up claims not yet settled, not receiving the phone call, very difficult to get in touch with company person

attached hereby
1. cosigner copy
2. Damaged goods photographs
3. email communication for follow up