I had booked a hotel (hotel southern star ) in mysore for 2 nights through online agoda portal(www.agoda.com).The booking id for the same is [protected].I paid Rs.15948.23 through net banking.Then i get an email from Agoda saying due to some technical error the booking is not done.They said they will refund the amount.I have not received the amount yet, and when i called customer care they asked me to share my upi id and give access to my phone to explain the refund process.I dont understand why cant the money be refunded directly to the account from which it has been credited to agoda.It seems like there is some kind of fraud in the system. Was this information helpful? | 
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