Agoda Complaints & Reviews

Khadija Kapasi
14:44 (35 minutes ago)
to privacy

Dear Team!

I'm writing this email to express my disappointment with the service that Agoda is providing. I booked my flight yesterday with PRN BIL9HE, and I immediatelAgoda called Agoda's customer care service to change the date for my flight. The customer service didn't help me and told me to contact the airline in which I booked to make to modify the flight booking after the call with Agoda customer care I called up the airline, and they told me that I booked my flight through a travel agent which is Agoda hence they cannot make the respective changes in the booking however Agoda was allowed to modify the booking being my travel agent. After which, I get back to Agoda again and they told me to wait as they will confirm the price that will take to change the booking. The ticket is booked for the day after tomorrow and I immediately asked Agoda to alter my booking without any further delay but they are making me wait and causing delay in the modification of the flight booking which is not my fault. As time is passing and so is the day, I am to be charged more penalty fees and a higher flight difference rate while until yesterday I was getting no flight difference rate because it was the same price now, the delay is not because of me it's because of Agoda so why should I pay the penalty and flight different fee which is not my fault? Agoda's service is so slow. if Agoda is my travel agent they need to solve my problem ASAP without causing more penalty free and delay to me as it was an urgent request. if I were to travel tomorrow and change my flight dates is taking soo long it is causing so much inconvenience and worry to me and my plan because of Agoda's services why will I ever book from Agoda? I can always use other travel agents who can be faster and better. Agoda is not at all helping. instead, their customer care service provider is cutting the call on me while I'm filing the complaint and they are disrespectful and rude.

The cause of the delay is not me and hence the higher penalty rates and flight difference rates are not supposed to be paid by me. Please waive the charges for me because if I had not booked from Agoda I would have made my booking changes immediately within 5 minutes, or any other travel agent helps resolve the issue within 30-45 min. but Agoda's service is so bad and causing me to pay so much.

I would appreciate your response and fair justice.

I booked hotel pricing 34493/- when contacted owner he said it is already booked. So i cancelled it from Agoda. Still havet received money back. Please help

I had booked a stay in Ludhiana for 2 nights at Nirvana luxury Resort. Upon arriving the receptionist was extremely rude, and refused to accept the passport as proper means of identification given the user was a british citizen. On showing her the OCI, she further requested identification of other family members who weren't even present on site.
I understand this was a no-cancellation, no-refund booking, but if the hotel staff isn't...

Booking id[protected]
I Booked Flight From Agoda From Phu Quoc To Da Nang On 2nd January Vietnam Airlines
Firstly The Flight Got Rescheduled To 35minutes Earlier
After That I Got Mail From Vietnam Airlines That VNA ADVISE SCHEDULE VN1740/02JAN WAS CANCELLED DUE TO OPERATION
That I Contact Agoda To Initiate My Refund Than They Told Me Travel Partner Refused To Give Refund
They Are Doing Fraud

We booked Hotel through Agoda vide Booking ID[protected] for the Date 29 Dec 2022 in Royal Neil Hotel, Neil Island, Payment was debited on 22.Dec 2022. Confirmation Email also received from Agoda however when today guest reached the Hotel they said that there is no such booking confirmation from there side to Agoda so they are unable to provide the booking.

Is it not a duty of Agoda to confirm with hotel before issuing any confirmation to customer.

Now refund + penalty may be given by M/s. Agoda regarding this transaction.

Dear Sir

Greetings of the days.

The reason to write an complaint against " Agoda " is not getting any response from them.

Issue : I am expecting refund of INR 1077.19 from agoda Company.Agoda Booking ID 76101180
Agoda provided me ARN number and they are saying that they have refunded the amount to my state bank of India Ref no. 74089122301242768248812.
However when i checked with my bank for the payment. They denied the credit against the ARN number.
I Had raised complaint two times, but both times they close the complaint by saying please contact with Agoda.
Again I contact with Agoda team, they just replied that they already transferred the amount in my sbi account.
Again i write complaint to agoda but now this time they are saying that please write email from register email id, but im login my Agoda account from my mobile number, same i confirmed from customer care of Agoda that there is no email id attached in my account. Please help to resolve the issue

CASHBACK DETAILS BELOW
Name:kapil kant vohra

SBI ACCOUNT NO : [protected]
COMPANY : AGODA
claim Transaction ID: 759, 174
Claim Date: 28 Oct 2022
Claim amount: INR 1077.19
ARN number: 74089122301242768248812

Payment deducted. Booking confirmation given and when reached hotel . No such booking is made
I want refund

This is the second time I'm complaining about Agoda. And I'm never gonna use this website again. Last time my payment got deducted and no booking. This time the same issue, we booked a hotel got confirmation email and when we visited hotel, they say there is no such booking . I want my refund. I'm never gonna use this website.

I was trying to book the ticket from delhi to bangalore but by mistake, I booked the ticket from Bangalore to delhi from Agoda for Indigo Airlines. The moment I booked, I realized it is booked for wrong destination and within same minute, I called Agoda for full refund as per DGCA guidelines however they said, I should contact Indigo and if they will process full refund then they will provide me full refund.
When, I contacted Indigo airlines then instead of Initiating full refund as per DGCA guidelines as I reached out to them at the same time of booking, Indigo informed me that if I will book another ticket from Delhi to Bangalore via Indigo then only they will give full refund. I was forced to pay double amount with Indigo as flight for Delhi to Bangalore was awful expensive with Indigo. When I booked the Delhi to Bangalore ticket, with Indigo Airlines after sharing the PNR then they said they have intiated full refund so I should get that refund from Agoda.
After paying all extra amount, Agoda informed me that they will process refund but till now they are changing statements and they have not processed full refund.
I would like that strict action should be taken for all such harrasments.

I booked room at agoda app on 7 nov 2022 booking ID[protected]. At hotel dev haridwar. When I reached hotel they refused to give room I mailed agoda about issue but they did not reply. It was prepaid booking and agoda also not give refund. Agoda hotel booking refused by hotel and hotel harassed me for 2 hours and not give me any room. Now agoda is not giving me my money back

I bookes hotel on 09/11/22. But I haven't checked in. I want to cancel the booking but They are charging 90% of booking fees for cancellation. They are extorting money from me

Our stay at Motel Punt 14 have been rejected. According to the policy of the hotel as stated by the hotel personnel, children are not allowed, which is not mentioned on the agoda website. On the contrary, hotel policy on agoda website states that "all children are welcome". This was something I have especially checked when I make the reservation.

On September 21st, I travelled all the way to the motel with my wife and 3 year old daughter, where we were not allowed to stay. At midnight we ended up being homeless, spending the night on the benches of the Barcelona airport. I could not sleep just before an important meeting the next day and my daughter get sick.

I should stress the fact that this inconvenience happened primarily because of the incorrect information on the Agoda website entirely against the property policy. The property allowed a free cancellation but this did not necessarily change the fact that we ended up going back and forth to the hotel, wasting lots of precious time, and spending the night on the benches of the Barcelona airport. On top of that, I needed to pay for booking another place for the remainder of our stay, which cost me more than twice what I was supposed to pay for the hotel booking. Extra costs we needed to cover here turned our trip into a negatively unforgettable one. This is the first time I have experienced this and I'm requesting compensation for all of these inconveniences.

Booked room accommodations for 3 nights to The Strat Hotel and Casino in Las Vegas Nevada. Checked in on Oct 7, 2022 and the bathroom was unsanitary due to the fact that there were toe nail or finger nail clippings on the bathroom floor and in the shower. Contacted housekeeping and said they would be right there, hrs. go by and we go to the front desk and showed the manager a video. The manager was grossed out and advised us he will contact housekeeping immediately. He also stated that sanitation is urgent since covid and gave us some food vouchers. My niece recorded the conversation with the manager for our record. Housekeeping never came for the second time. We are on day 2 of our vacation and have not been able to shower since we got here. I will be contacting the Las Vegas Health Department, Las Vegas District Attorney office and the Las Vegas News to release the videos of the insanitation room accommodations

I tried to book a room on 25th Sept 2022 around 11.30 pm. I tried to book it in web without logging. But did provided my email: [protected]@gmail.com

Payment section asked for my card details and I provided them, but payment navigated to my bank website and deducted amount from my savings account.
As you can see in below attachment, transaction has Agoda in its transaction details of my bank.

Please help me resolve this issue

I have booked HOTEL SUYOG RESIDEN Mumbai, today is my check in date but hotal can not accept my booking and 600 rupees for 2 days is very less and we don't have tipe with adoda for hotal booking.
They are asking me 2500 per day and for 2 days 5000.
How can I pay 5000.
Help me

Now I am on rode side and very much rain here .

Can please help me

I booked a hotel called oyo 22736 Anuguna tulasi grand, where we made booking via online payment, after reaching to the property the hotel first demanded for more amount and then later, started talking rudely as we questioned why extra charge and then denied me to enter the hotel saying we are minors but we are 20 yr old people, i dont know how are we considered as minors and when we asked for a cancellation and refund they denied for a refund too.they are just scamming people by just taking online payments and not refunding the amount.

The complainant made a hotel booking via the website www.agoda.com at Paradise Homestay, Pachmarhi, Madhya Pradesh for 19th Aug 2022 to 21 Aug 2022 for a party of 6 in 3 Double Deluxe rooms.

The images of these rooms as advertised on the website were totally different from the actual rooms provided on the 2nd floor of the hotel. The images advertised on the agoda website were of Executive class as informed by owner and...

Agoda travel agency, booking id[protected], booking date - 12.8.22-13.8.22, amount paid - 1285.09, late night 12.30 reach outside hotel and it was closed from inside and all were sleeping, one person came and said no room available and hotel declined the agoda booking twice, but they forcefully rebooked and hotel denied my check in.

i complaint four time in their app with customer care and they did not resolve my issue.

7580/- INR debited from my fedral acc while trying to book a club mahindra resort at coorg on Agoda's website. The booking didn't confirm and did I receive any mail or information on why the booking didn't confirm and when I can expect my money to be refunded.

I made a booking through Agoda at Cherbury lodge winterton for the 15th until 19th December 2022. After my booking was confirmed I contacted the property owner/ landlord and she told me there's quiet time from 23h00pm until 06h00am, she has two dogs staying with her, she has a housemate who will also be sharing a house with guests.

I am not comfortable with those conditions and would like to get my refund back. Please help me get my refund because I have sent anumber of e-mails to Agoda and they don't respond.

Regards
F Ramela
[protected]

We are on roads right now as hotel management says that they didn’t recieve any confirmation
I need my refund asap

I have booked room from agora website and when I went to the hotel they said it was not placed and I need my refund back we are on roads now and it’s hard to find a room

We have booked 2 rooms at The hosteller udaipur for 13th August to 14th August. Amount has been collected by Agoda as shown in the application. Now when we called The hosteller udaipur they said they did not received any such booking. We are 4 person and we are at loss now just because we have planned everything including travelling from ahmedabad to udaipur on 12th and udaipur to ahmedabad on 14th And now we do not have any accomodation for 13th. This will create negative impact for Agoda and i do not think that this should happen.

I booked a 2 day holiday for my staff to Bangalore. I booked a stay through Agoda Booking ID[protected] on 15th July 2022 for 10 people - 3 bedroom apartment in Indira Nagar. Booking is for 5th Aug to 7th Aug. They took my Credit Card Details. When i got the confirmation copy i noticed that there is no contact number - no door number - no hotel name. SO i tried to cancel. and their cancellation policy said if you cancel or fail to show up, no refund will be given. So i dint want to lose the money so i sent them. The only modification that i could do on the booking was change the guest name. They have given two customer care number, both does not work.

Today my staff went there, they took an auto and went there and they could not find the place. They have the difficulty of language and they are new to the place. They were going round and round the auto from 8 in the night to 10. It was very confusing and traumatising for them and for me. Atlast i somehow got Customer service agent to chat with me online. They could not get the Property owners number. And they wanted me to wait till they get some news on that property. At 10:10 in the night my staff are waiting on the road with 5 ladies and 2 men. not knowing what to do. I was feeling so bad for sending them without doing a proper check. Atlast i told them to check-in in to any other hotel which is close by, it is not safe to stand on the road without knowing what to do.

I want Agoda to compensate for what we had to go through and their Customer service person coolly apologised and said they dont compensate. What happens to the Auto fare my staff had to pay and also the last minute hotel booking with extra charges. i want agoda to do something about this.

Never trust Agoda with your bookings, this is what will happen. Their Customer care is the worst. The mobile numbers don't work and the online chat is of no use.

Booking id :[protected]

i have booked a room through agoda at aundh retreat, pune from 16.07.22 to 17.07.22 thru qgoda portal with a payment of rs. 1619.20/-.

But the hotel manager did not allow me to enter in to the hotel with a clarification that they do not have any tie up with agoda.

I have to pay additionally rs. 2500/- and booked a room in the same hotel as i was in hurry.

Pls refund my money without any further delay.

Thanks

prasanta mishra
[protected]

I did a booking and it's details came now with a different I'd. Payment deducted but booking confirmation given late and wrong. Hotel is also not co operating with me. They say it's agodas lookout. Agoda doesnt pick phone. Cancellation has been done but no confirmation was given to me and next day it was non refundable. Agoda stole my money. They're careless. And worst

Booked 3 room at Ganga Darshan Varansi through agoda. Money got deducted also I was happy. But when I called the hotel reception they denied any booking against my name. I was with my full family landed nowhere else. I had to book another hotel and then stayed.

Please take strict action against this

INR 1873.80 has been debited on[protected]:59:09
Reference No. UPI/P2M/[protected]/Agoda/Paytm Pay/Oid.
Booking mail not received.
Hotel denied for booking.

I had booked one room throught Agoda from 13 july to 14th july 2022 in greater noida and paid the amount, but when i reached the hotel on 13th july, i was denied the entry, So i want my full refund....

Firstly I was use the self service to made a mistake booking, I was clarify about the self service issues and strongly get a solution instead of the payment made was burn.

It is unfair and how could the self service cause of consumer false.
This is unfair and I was requested the solution due to overlooked and once know the booking was wrong, and inform this is before the check in date, suppose to protect of consumer, and strongly request a change date.

It is unfair due to the self service and refused to assist further from AGODA

Kuala Lumpur, Expressionz Professional Suites By Mad KL Stay, 18/07/2022, Booking ID: 73250260