Agoda Complaints & Reviews

Dear Sir

Greetings of the days.

The reason to write an complaint against " Agoda " is not getting any response from them.

Issue : I am expecting refund of INR 1077.19 from agoda Company.Agoda Booking ID 76101180
Agoda provided me ARN number and they are saying that they have refunded the amount to my state bank of India Ref no. 74089122301242768248812.
However when i checked with...

Payment deducted. Booking confirmation given and when reached hotel . No such booking is made
I want refund...

This is the second time I'm complaining about Agoda. And I'm never gonna use this website again. Last time my payment got deducted and no booking. This time the same issue, we booked a hotel got confirmation email and when we visited hotel, they say there is no such booking . I want my refund. I'm never gonna use this website....

I was trying to book the ticket from delhi to bangalore but by mistake, I booked the ticket from Bangalore to delhi from Agoda for Indigo Airlines. The moment I booked, I realized it is booked for wrong destination and within same minute, I called Agoda for full refund as per DGCA guidelines however they said, I should contact Indigo and if they will process full refund then they will provide me full refund.
When, I contacted Indigo...

I booked room at agoda app on 7 nov 2022 booking ID[protected]. At hotel dev haridwar. When I reached hotel they refused to give room I mailed agoda about issue but they did not reply. It was prepaid booking and agoda also not give refund. Agoda hotel booking refused by hotel and hotel harassed me for 2 hours and not give me any room. Now agoda is not giving me my money back...

I bookes hotel on 09/11/22. But I haven't checked in. I want to cancel the booking but They are charging 90% of booking fees for cancellation. They are extorting money from me...

Our stay at Motel Punt 14 have been rejected. According to the policy of the hotel as stated by the hotel personnel, children are not allowed, which is not mentioned on the agoda website. On the contrary, hotel policy on agoda website states that "all children are welcome". This was something I have especially checked when I make the reservation.

On September 21st, I travelled all the way to the motel with my wife and 3 year...

Booked room accommodations for 3 nights to The Strat Hotel and Casino in Las Vegas Nevada. Checked in on Oct 7, 2022 and the bathroom was unsanitary due to the fact that there were toe nail or finger nail clippings on the bathroom floor and in the shower. Contacted housekeeping and said they would be right there, hrs. go by and we go to the front desk and showed the manager a video. The manager was grossed out and advised us he will contact...

I tried to book a room on 25th Sept 2022 around 11.30 pm. I tried to book it in web without logging. But did provided my email: [protected]@gmail.com

Payment section asked for my card details and I provided them, but payment navigated to my bank website and deducted amount from my savings account.
As you can see in below attachment, transaction has Agoda in its transaction details of my bank.

Please help...

I have booked HOTEL SUYOG RESIDEN Mumbai, today is my check in date but hotal can not accept my booking and 600 rupees for 2 days is very less and we don't have tipe with adoda for hotal booking.
They are asking me 2500 per day and for 2 days 5000.
How can I pay 5000.
Help me

Now I am on rode side and very much rain here .

Can please help me...

I booked a hotel called oyo 22736 Anuguna tulasi grand, where we made booking via online payment, after reaching to the property the hotel first demanded for more amount and then later, started talking rudely as we questioned why extra charge and then denied me to enter the hotel saying we are minors but we are 20 yr old people, i dont know how are we considered as minors and when we asked for a cancellation and refund they denied for a refund...

The complainant made a hotel booking via the website www.agoda.com at Paradise Homestay, Pachmarhi, Madhya Pradesh for 19th Aug 2022 to 21 Aug 2022 for a party of 6 in 3 Double Deluxe rooms.

The images of these rooms as advertised on the website were totally different from the actual rooms provided on the 2nd floor of the hotel. The images advertised on the agoda website were of Executive class as informed by owner and...

Agoda travel agency, booking id[protected], booking date - 12.8.22-13.8.22, amount paid - 1285.09, late night 12.30 reach outside hotel and it was closed from inside and all were sleeping, one person came and said no room available and hotel declined the agoda booking twice, but they forcefully rebooked and hotel denied my check in.

i complaint four time in their app with customer care and they did not resolve my issue....

7580/- INR debited from my fedral acc while trying to book a club mahindra resort at coorg on Agoda's website. The booking didn't confirm and did I receive any mail or information on why the booking didn't confirm and when I can expect my money to be refunded....

I made a booking through Agoda at Cherbury lodge winterton for the 15th until 19th December 2022. After my booking was confirmed I contacted the property owner/ landlord and she told me there's quiet time from 23h00pm until 06h00am, she has two dogs staying with her, she has a housemate who will also be sharing a house with guests.

I am not comfortable with those conditions and would like to get my refund back. Please help...

We are on roads right now as hotel management says that they didn’t recieve any confirmation
I need my refund asap...

I have booked room from agora website and when I went to the hotel they said it was not placed and I need my refund back we are on roads now and it’s hard to find a room...

We have booked 2 rooms at The hosteller udaipur for 13th August to 14th August. Amount has been collected by Agoda as shown in the application. Now when we called The hosteller udaipur they said they did not received any such booking. We are 4 person and we are at loss now just because we have planned everything including travelling from ahmedabad to udaipur on 12th and udaipur to ahmedabad on 14th And now we do not have any accomodation...

I booked a 2 day holiday for my staff to Bangalore. I booked a stay through Agoda Booking ID[protected] on 15th July 2022 for 10 people - 3 bedroom apartment in Indira Nagar. Booking is for 5th Aug to 7th Aug. They took my Credit Card Details. When i got the confirmation copy i noticed that there is no contact number - no door number - no hotel name. SO i tried to cancel. and their cancellation policy said if you cancel or fail to show up,...

Booking id :[protected]

i have booked a room through agoda at aundh retreat, pune from 16.07.22 to 17.07.22 thru qgoda portal with a payment of rs. 1619.20/-.

But the hotel manager did not allow me to enter in to the hotel with a clarification that they do not have any tie up with agoda.

I have to pay additionally rs. 2500/- and booked a room in the same hotel as i was in hurry.

Pls...

I did a booking and it's details came now with a different I'd. Payment deducted but booking confirmation given late and wrong. Hotel is also not co operating with me. They say it's agodas lookout. Agoda doesnt pick phone. Cancellation has been done but no confirmation was given to me and next day it was non refundable. Agoda stole my money. They're careless. And worst...

Booked 3 room at Ganga Darshan Varansi through agoda. Money got deducted also I was happy. But when I called the hotel reception they denied any booking against my name. I was with my full family landed nowhere else. I had to book another hotel and then stayed.

Please take strict action against this...

INR 1873.80 has been debited on[protected]:59:09
Reference No. UPI/P2M/[protected]/Agoda/Paytm Pay/Oid.
Booking mail not received.
Hotel denied for booking....

I had booked one room throught Agoda from 13 july to 14th july 2022 in greater noida and paid the amount, but when i reached the hotel on 13th july, i was denied the entry, So i want my full refund....

Firstly I was use the self service to made a mistake booking, I was clarify about the self service issues and strongly get a solution instead of the payment made was burn.

It is unfair and how could the self service cause of consumer false.
This is unfair and I was requested the solution due to overlooked and once know the booking was wrong, and inform this is before the check in date, suppose to protect of consumer,...

Firstly I was use the self service to made a mistake booking, I was clarify about the self service issues and strongly get a solution instead of the payment made was burn.

It is unfair and how could the self service cause of consumer false.
This is unfair and I was requested the solution due to overlooked and once know the booking was wrong, and inform this is before the check in date, suppose to protect of consumer,...

I had booked a hotel in pune on sinhgad road hotel name is Royal Inn Lodging.I have paid while booking on agoda but hotel recipetinist refused and asked me money. Or you should leave.This hotel is fooling to the customer and also no any help from agoda care....

We had booked a resort in lonavala via the Agoda booking app and unfortunately I met with an accident and couldn't check in.
Now I'm unable to cancel my booking nor am i able to contact any person from Agoda or the resort.
This is a scam to dupe people.
All the contact numbers are fake....

I had booked Travelodge Harbourfront in Singapore (the hotel) from Jun 22 to Jun 26 through Agoda but due to room availability it was done in two separate bookings, one for Jun 22 to Jun 24 and the other for Jun 24 to Jun 26.

Unfortunately I was tested covid positive on Jun 19 and under the Singaporean covid protocol, I had to be self-isolated. There was no chance for me to move around to check in the hotel on Jun 22. I asked...

My hotel bookings ID[protected] &[protected] in ganga Darshan hotel in varanasi dated-17.06.22, unfortunately We have not reached in varanasi due to train cancelation reason for riot in country against Agneepath government scheme.so please extended my hotel booking date or if possible money refund process.when I talk in hotel for above matter then hotel manager Mr.Ravi tell me contact Agoda....