Name: Rachna Purwar
Booking ID: [protected]
Hotel Name: Lavender Residency
Date of Travel: 31 December 2024
Date of Incident: 17 October 2024
After making a confirmed booking through Agoda and paying the full amount, I contacted the hotel directly to confirm my reservation. To my surprise, they informed me that there was no booking under my name or contact number.
I immediately contacted Agoda’s customer support, and initially, I was told that you were checking with the hotel. After several hours, I was informed that my booking was not successful and that a refund can be issued. However, by this time, alternative hotels for the same date (31 December 2024) have become significantly more expensive.
Given that I have already made non-refundable travel arrangements for this pre-planned 5-day trip, including flights, which cost me approximately ₹35, 000 to ₹40, 000, I find this situation unacceptable. I have spent an entire day in discussions with your customer service team, which has not only wasted my time but also disrupted my travel plans.
I am requesting the following resolutions:
1.Agoda should either book an alternative hotel of similar rating for 1 night (31 December 2024 - 1 January 2025) in Varkala, Kerala as per the hotel of my choice or compensate me for the difference in hotel costs now that prices have increased.
2.Immediate full refund for the failed booking along with compensation
3.Compensation for the time and inconvenience caused by this issue, as well as for the increased costs I am now facing due to Agoda's failure to secure my original booking.
4. My whole trip refund along with compensation.
I trust that Agoda values its customers and will resolve this matter promptly. Please respond to this complaint as soon as possible, as my travel plans are at risk.
Thank you for your immediate attention to this issue.
Kind regards,
Rachna Purwar
Contact: [protected]
Was this information helpful?
Post your Comment