Air Asia Complaints & Reviews

My name is MARIAPPAN M. My pnr no Y71SPQ, ticket cancelled by Airasia due to weather condition, but that amt till not rec'd in my amount, in this regard already i called somany time but no use.

Where that cancelled amount now, please give reply to me to my mail id
My mob no [protected]

Hi,

I had a flight booking for my family (Wife and Son) in AirAsia flight "I5 2878" from Bangalore to Delhi.
Departure Date: 21/06/2018
Departure Time: 4:55am from Bangalore.

My family reported to AirAsia baggage drop counter at 4:22am. They were told that check-in baggage is closed.
But they can travel just with cabin baggage. They were provided with boarding passes and an AirAsia staff accompanied them to get
through security quickly. But he did not do much and family has to wait behind 16 people. After around 10 minutes passed, he hurried to clear the security.

I got a call from boarding gate at 4:37am, I told her that they have cleared the security and will reach the boarding gate in just a few minutes.
They reached boarding gate at 4:40am but were not allowed to board the flight.
I expected that Airasia will arrange the travel in some other flight but to our surprise the family was exited from Airport that too after wait for half an our.

I called to the AirAsia call center(Case ID:[protected] and got to know that the ticket is auto cancelled with no-show comment.
Is this really a no-show case scenario? I needed better response/actions from a brand like AirAsia.
I would expect full refund for this ticket as it is definitely not a no-show scenario when the travelers reach to the boarding gate 15 minutes before the
departure time and not allowed to board.
I made several phone call complains to AirAsia call center and also made refund request via their portal "www.airasia.com/ customer support/contact channel/emailer/complain form/refund form".
But nothing happened. Please help my money get refunded for this booking. Thanks in advance!!

PS: Below is the summary of complains made with date and call id.

Regards
Sriprakash
+91 [protected]

On 25th December, below reply for my mail complain to the Nodal officer! (yahoo id).
“Dear Guest,

Thank you for your email. Your case reference is 08713613. We will get back to you as soon as possible.

Kind Regards,
AirAsia”

Follow-up call on 24/12/2018, Talked to Ravi Teza, case id: 08701924, he promised to drop a mail/escalate also to his( manager name : muzakir)
Nodal officer: [protected] (David Raj) (9:30am to 6:30pm Monday to Saturday).

Follow-up call on 25/06/2018, Talked to Sadia, case id: 04432076

21.06.2018
PR3E5Q – 04371771 = Call Centre/Toll free
Sonakshi
www.airasia.com/ customer support/contact channel/emailer/complain form/refund form

PR3E5Q[protected]
Sonakshi
www.airasia.com/ customer support/contact channel/emailer/complain form/refund form

Online Case ID: 04375903

Hello ma'am/sir,

I received a message from AirAsia on 28 Jan 2021, refund of Ticket amount for PNR I3Q4YG, which the flight got cancelled due to Covid-19 travel restrictions. But the amount has not been refunded till now.

I have raised multiple complaints with AirAsia, shared all the required details several times but no resolution. They are just closing the complaint without any resolution and starting everything from the beginning every time. After trying so much, I got a text message that "The refund of INR 5094 has been initiated today (11/03/2021) for your PNR I3Q4YG" but still I haven't received the refund.
Current Case No. 00225370

Request your help to resolve this issue.

Regards,
Ramesh Kasotiya
Mob. [protected]

I took air asia fligh Ranchi on 5 March 2021 (PNR:VYKSPE). I have not received my airline tax invoices yet. Since the tax invoices are mandatory for the company to reimburse the gst amount please arrange to provide them at the earliest. I had already raised a request to air asia but dod not get proper response. Kindly consider this as important and urgent.

Regards
Manoj Rajput
mk.[protected]@gmail.com
Mobile:[protected]...

Dear Sir/Madam,

I received a message from AirAsia on 28 Jan 2021, refund of Ticket amount for PNR N5UK6K, which the flight got cancelled due to Covid-19 travel restrictions. But the amount has not been refunded till now.

I have raised multiple complaints with AirAsia, but no resolution. They are just closing the complaint without any resolution.
11 Feb - Case No. 00088685
20 Feb - Case No. 00152958
28 Feb - Called Helpdesk
03 Mar - Case No. 00214623

Request your help to resolve this issue.

Regards,

Sunil James
Mob.[protected]

I booked flight tickets online through airasia website, for myself, 1 brother and 2 sisters from chennai to kuala lumpur (Booking no. Kt6imy) and return from penang to chennai (Booking no. Gvcikc) to travel on april 30 and may 10, 2020 respectively. But, our flights got cancelled due to covid-19 pandemic.
So, i tried to get "refund" of money in april 2020, which was not possible due to timeout of webpage due to long wait time (See screen shot). There were no contact numbers or email id provided to contact them for refund of our money. Finally, i am forced to get our air ticket money in "credit account" only.
Recently i tried the email id given by airasia[protected] on feb 15, 2021 and requested for refund, which was denied by airasia team (Refer refund request email 1, 2 & 3).
Already, it's over one year that our money is with airasia. Kindly advice airasia to refund our money at the earliest.

While web check-in and seat selection for PNR J8SB9U, AirAsia site showed me Payment failed message then I tried with another account and this time it got successful and selected seats got booked.
When I checked my first bank account, ₹ 700 were detected for which AirAsia site had shown me payment failed message.

Then I shared this issue with AirAsia office in New Delhi Airport, they ensured me that my money will be refunded back to my bank account in some days.

Few days later, I got one SMS from AirAsia that they have initiated refund of ₹ 700 and it will be credited to my bank account in 7 days.

It's almost 20 days but I have not received any money in my bank account.

Kindly look into this matter.

Thanks & Regards,
Amit Kumar Dubey

Hi, had around 7500 in AirAsia credit account. They have deducted the money before expiry Date which was in 2022. Airasia is looting people's money ann when trying to reach their support, there is no reply from them.

I had booked a flight with AirAsia India from Delhi to Pune on 14th April 2021 02:30hours.
PNR-C843UX

Out of nowhere, I received an SMS from AirAsia-
FLIGHT CHANGE SUCCESSFUL: The new itinerary for your booking C843UX is as below.
From: I5-728 departing on[protected]:00 AM To: I5-731 departing on[protected]:25 PM Please complete your web check-in 4 hours prior to your departure time. And, get ready to take off comfortably & safely with AirAsia India.

The above message is written as if I was the one who initiated the request to change my flight. I ave no clue why they did this. I tried to change my flight back to the original one I had booked. For this I was using their chat box, Tia, online. There was no option given to me by her to book the original flight again. I tried finding their email ID, but couldn't fins it anywhere. Finally, I tried calling them 25+ times on their customer care number mentioned on the website. Not a single person responded.

My itinerary is BHOPAL to DELHI to PUNE.
My BHOPAL TO DELHI flight is confirmed and I will reach Delhi by 9PM on 13th April. The only flight which takes me to Pune home by time was this Air Asia flight that I had booked. Because of the last moment panic and no other flight to be found on that date in the comfortable time duration, I had to cancel this Air Asia flight so that I can book 2 different flights for the next day. Because of AirAsia, I have wasted money on 3 flights!!! I EITHER WANT AIRASIA INDIA TO BOOK ME ON THE ORIGINAL FLIGHT AGAIN ASAP OR THEY SHOULD REFUND ME THE FULL AMOUNT FOR THE BHOPAL TO DELHI FLIGHT I HAVE BOOKED WITH INDIGO AS IHAD ASSURANCE THAT AIRASIA FLIGHT WILL TAKE ME HOME SAFE. AirAsia India has refunded me the price for the flight I cancelled with them. However, the INDIGO flight that I have booked from Bhopal to Delhi because of them is non-refundable. THEY SHOULD DO ONE OF THE ABOVE MENTIONED THINGS.

I had booked tickets of Airasia airlines on 27/02/2020 for my to and fro journey form Delhi to Kolkata scheduled on 21/03/2020 and 23/03/2020 respectively.
My Bookings was using IRCTC(air) website, for the same transaction ID was [protected] and booking for onward journey (PNR - YUW4PI) and for return journey (PNR- NVHN9C)
My both PNR were converted into the credit shell of amount Rs. 9387/- on 07/06/2020 and Rs. 6573/- on 17/09/2020.

On 28/01/2021, I received message on mobile that my credit shells have been refunded. But the amount refunded was Rs. 7373/- only. Plz clarify for approval and amount of refund amount of credit shells.

Thanks and regards

Anil kumar
mob. no. [protected]

I had booked a ticket via Air Asia (India) from Bengaluru to Mumbai for date January 16, 2021 with flight I5-926 & PNR G652VQ (Booking details attached).
On january 16 (journey day morning), i received multiple messages from Air Asia sttaing that flight I5-926 has been delayed from bagdogra from where it will reach bengaluru. This created confusion that when will flight leave from bengaluru.
I called multiple times for Air Asia customer care but no customer executive was available to answer the call despite waiting for 15mins over call (Call record attached).
On going to airport, I was informed that the flight had left on time & there was no delay as mentioned in messages received by me.
Despite showing the messages, the carrier personnel did not arrange me new flight ticket as it was their mistake.
I was made to book new ticket to mumbai costing whooping 9363INR on my own to reach mumbai the same day.
I want refund of 2nd ticket amount as it was Air Asia's mistake to send me wrong information.

I completed web checkin for my flight PNR-O8PZPX
the money was deducted but check in wasnt complete, now i am unable to web checkin

Due to covid19, air Asia flight was cancelled from their side and I was promised credit amount which was valid till 6th June 2022. They promised the credit on 5th June 2020. My booking was for 3rd june2020. Thereby no ways it's possible that the credit period is over. How come the amount of rs.8922 has been redeemed by Air Asia without any prior intimation? I want refund in any possible way. Either complete credit amount or refund.

My pnr number I2KTNZ
Airasia flight cancelled
But thye not refand full amount last 10 days customer service people play with me today tommorow coming say like this
4666 rupess still not refand

I, Anil Kumar need Travel Certificate booking no C37MHW date[protected]. Because I have lost my boarding pass. I have to submit this certificate in my office for reimbursement the traveling amount. I continued tried two hours parallel both contact customer care no Bangalore[protected],[protected] seperarely. But can't. I didn't find any link to solve the issue. Other service provider have link for this. Please help me. Air Asia is not responding.

Hi

I do not understand why Air Asia always sending the same email saying that you won't refund the amount without knowing the issue.

I am copying Ms. Santosh Chand here to escalate this issue.
Dear Sir,

Please note the following.

1. Asia was always a failure in customer service. I was trying to cancel a ticket for so many days( more than 2 weeks) and no customer executives were available to help as the line was always busy. I believe it is a bug from your end. Also I have tried automated chat from your side and it says that I had booked via an agent and I got shocked. I was 200% sure that I booked thru AirAsia.com. How the hell agent came into the picture here?

2. Due to this I had to book two flights unnecessarily to fly from Bangalore to Cochin. Moreover you guys had cancelled my other booked flights two times. I had to spend double the money for flights that's only because of the poor service form Airasia.

3. When I contacted the Nodal officer, they always replied that I had flown with the flight, and will not refund that amount. Note that I had to book multiple flights due to the reason that Airasia was not helping me to cancel the booking. This was such a mental tourture to me and had to alter my plans multiple times just because of poor Air Asia service.

I will not stop escalating this until I get a reasonable reply and a refund for any of the below flights.
Both of the flights below, I was trying to cancel through your chat service and customer care, and did not get a response over 2 weeks of time. This is seriously the worst service ever happened in my life.

Flight: I5 976 - Boarded the flight.
Flight : I5 1451 - Did not travel on this flight and again I was not able to cancel due to the worst service form your side.

Please see further details below.
[protected][protected]

1) FLIGHT NUMBER I5 - 1129 ( This was the Initial one that I have booked- CANCELLED BY AIR-ASIA)

Travel Date : 02 Jan 2021 Bengaluru ✈ KochI
Name: Aneesh Sudarsana Dath
PNR NO - F1M13Z

2) Flight: I5 991 ( Given this due to cancellation 1129 - and again CANCELLED BY AIR-ASIA )

Travel Date : 02 Jan 2021 Bengaluru ✈ KochI
Name: Aneesh Sudarsana Dath
PNR No: F1M13Z


3) Flight: I5 976 ( This was the flight given by AirAsia due to the cancellation of FLIGHT NUMBER I5 - 991. since this was delayed, I was able to catch this up and boarded the flight)

Travel Date : 02 Jan 2021 Bengaluru ✈ KochI
Name: Aneesh Sudarsana Dath
PNR No: F1M13Z


4) Flight No : I5 1451

I had to book this one due to many confusions created by AirAsia and I was not able to cancel the flights either through the chatting option or through the customer care as I mentioned in previous mail. Earlier I was trying to cancel Flight: I5 991 as it's time was not convenient to me. I also faced the same issue to cancel that flight as well. Later Air Asia cancelled Flight: I5 991, and given Flight: I5 976. Since the Flight: I5 976 was delayed ( from 18:05, to : 21:00, I was able to catch up that up.

Thanks
Aneesh
+91 [protected]

Not sticking to their word.During lockdown my flight was cancelled and amount is refunded in the form of credit amount by air asia saying you can use it for 2 years.
But they redeemed before completion of 1 year without any prior intimation.

I booked Airasia tickets on 25.12.2020 from ixigo and on 23.12.2020 due tot the illness of my father I cancelled the ticket, and after speaking to ixigo they replied me that I won't be receiving any money and they also stated that all the money have been deducted on the cancellation fee but when I booked the ticket it was showing partially refund for cancelling the ticket but now the ixigo are ignoring and saying there is no partially refund...I need the partially refund which I am suppose to receive.

Today I book flights tickets through Air Asia App. My amount was debited from bank but as per Air Asia payment was pending. I am worried about by money....

My PNR is Q2R5TZ
Flight is cancelled due to COVID
CreditShell is created
But the Actual fare of TKT is Rs 7358/-
Credit shell is created only for Rs.5992/-
Difference is Rs.1366/-
While i contacted Airasia, it was told to contact EMT
It is requested to kindly arrange to credit the said Rs 1366/- to my credit shell or further payment to my bank