Travelocity Complaints & Reviews

Dear Niharika R.,
Thank you again for contacting us in regards to your flight reservation request. We were unable to find the booking in our system. Can you please send us your initial confirmation email including your 12-digit Travelocity Trip ID? Once received, we can review your request.
We are looking forward to hearing from you.
Sincerely,
Ilona James
Executive Resolutions Coordinator
Executive Offices
11603 Crosswinds Way
San Antonio, TX 78233
[protected]@travelocity.com

Travelocity really suck.
I made a trip with travelocity last year. When I was tring to make a book on my visa, transaction did not go through, so I did on another credit card. But actually they made 2 transactions. Travelocity phoned me they will cancel one trasaction, but they did not yet. It was already 3 month ago. I phoned more than 20 times, now they only get me back the money for the flight, not for the hotel because is non refundable. It does not make sense. I already paid for the hotel. They are really suck. I WOULD NOT RECOMMAND TRAVELOCITY TO ANYBODY.

I am facing a similar situation with travelocity. I tried to book tickets using my debit card and money was debited from my account, even though it was reported as a "failed transaction" and no tickets were issued.

Where do I lodge a case against them? Can I do it online? Is there a website for consumer court?

Travelocity — Issue with Hotel booking

Hi,

We did booking with Travel Agent for Hotel in Jaisalmer [Hotel The Royal court] via booking ID TVLY[protected]. We have been shown the amenities and hotel as 4 star property but when we reached there hotel management Mr. Pratap Singh accepted that this is not 4 star property as this hotel only has the lodging and Restaurant.

We have sent them the attached photo in word document but thsi is not getting delivered as format is not in acceptable so if you can tell us I can send the document to your web address.

Please find below the mail which we have sent to Travel agent.

Hi,

As discussed in the morning I am filing complaint from our side.

Please find attached the picture and detail of the Hotel Royal court which is available in your site and the issues are here under:

1. Your site mentions that this is 4 Star property but there is only lodging and Restaurant so how come this property became 4 Star Property. Also when I have spoken with Mr. Pratap Singh then he said this is not a 4 star property.
2. In your site you ahve mentioned that we will have the bar/lounge but there was no such Bar/Lounge available.
3. You have mentioned about the Internet access and also Coffee maker machine in the room but there is no sucjh facility available.
4. 4 Star hotel should have the facility for Driver Stay but there 3was no such proper facility and even our driver has complained us a lot.
5.Service was very poor as we could find only very few people available for every activity.
6. There was a problem with Air con in the room and in another room there was problem with shower.
7. This hotel seems to be under construction and there is no pucca road to reach this road.

Seeing all this I want my money back and also the compensation for suffer that we faced staying there and in no case I am going to refer this Hotel to any of my friend. How come your site shows different then what is there in the Hotel and top of them Management is lying to us.

Take this as a serious note from your side and I want to know when I am going to get my money back.

BR,

SHailendra/Vikash

Travelocity — NON REFUND OF HOTEL BOOKING

we had made a hotel reservation, on 15th march 2011,for hotel shervani hilltop after that the same day we had made the cancellation with reference to the above booking id, and later again a booking was made in the same hotel

We have not received the refund amount of Rs.6403 till date, the complaint was made on your customer care telephone number also, but till date no amount has been credited to our account

you are requested to kindly look into the same and arrange to deposit the amount immediately

1st booking id- TVLY[protected]

cancellation id:-TVLY[protected]

2nd booking id:-TVLY[protected]

Did you ever get your refund?

I canceled since Dec 6th 2010, today is January 13 2011

Still no refund! THE WORST EXPERIENCE EVER

I keep calling and all the same stupid excuses

Travelocity — Harrassment by Travelocity and Charges for their mistake

This is in regards to Trip ID[protected]

I had made a booking on 16th Dec 2009 for a New Delhi to Mumbai sector flight on Indigo Airlines.

I was using the Visa evoucher of Rs. 300 to make a booking, I got an error message twice before the booking finally went through. I had used one evoucher previously, when the booking failed for the first time, I used another evoucher and again the booking failed. However on the 3rd try the booking went through.

The next day I received an email saying that the booking has been canceled because I used 2 evouchers.

Previously, on 16th Dec itself, I had tried to make a booking in the morning, and I got an error message, the booking did not go through, yet my ICICI bank account was debited for Rs. 2640. (using user ID [protected]@gmail.com)

Even on 17th Dec, when I was making a booking, I received an error, no ticket was issued yet my account got debited for Rs. 2675 on Standard Chartered

They insist that I was my fault that I used 2 voucher (when I had used only one). Because of their website error I have to pay Rs. 1000/- and it clearly is not fault of mine. You can retrieve my calls made to the customer care number and check, your executives clearly told me that there is a problem with the website and hence these errors are occurring.

I have approached the customer care department on numerous occasions to get a suitable response and help me resolve the issue. But, none of it has helped.

So I escalated the matter to someone senior in the company and finally someone from Travelocity called me as again tried to tell me that it was my fault!

I am sick of this customer care department! they do not care for the customer!

I want to charge them Rs. 1000 each time my account was wrongly debited. Rs. 1000 for the fare difference that i had to bear because my ticket was cancelled. Rs. 1000 refund, and Rs. 10000 for the mental harassment!

If anyone knows the address of of Travelocity Head Office, please send it to me, i will send them an invoice!

Thanks
Sahil
[protected]

Travelocity — REFUND OF MY MONEY

I have booked 2 airline tickets from this website as they were cheap!!!. But there were sum changes in my travel dates so i cancelled both the bookings and on cancellation i was assuredby the company that i'll be getting the refund within 5-7 business days. But I haven't received any credit from them as it has been almost 23 days..
I would say VERY VERY VERY POOR CUSTOMER SERVICE!!! THEY ARE NOT RECIEVING THE CALLS EVEN NOR REPLYING TO THE MAILS..
IF ANYONE CAN HELP PLEASE DO SO..
My contact no is [protected]

Travelocity — NO REFUND

i have booked a airline ticket from this website as it was cheap!!!. But there were sum changes in my travel dates so i cancelled both the bookings and on cancellation i was assuredby the company that i'll be getting the refund within 5-7 business days. But I haven't received any credit from them as it has been almost 40 days..
I would say VERY VERY VERY POOR CUSTOMER SERVICE!!! THEY ARE NOT RECIEVING THE CALLS EVEN NOR REPLYING TO THE MAILS..
IF ANYONE CAN HELP PLEASE DO SO..
My contact no is [protected]

Travelocity — Refund not processed even after a month and complete ignorance

I have canceled an Indigo ticket on 27th of Feb but the amount has not been refunded yet. I have sent multiple emails to the travel agents but they just don't respond. I wrote an email to Indigo and they said that they had refunded the amount to Travelocity.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄
Thank you for choosing IndiGo.

With regards to your mail, your refund amount of Rs. 2029.00 has already been processed back to the travel agency through which the reservation was made. May we request you to contact your travel agent to claim refund.
[protected][protected][protected][protected][protected][protected][protected][pr...⇄

The travel agent is providing a very lousy service since they have not refunded my amount in a month and have not been replying to multiple emails.

Travelocity — No Customer Service - Unable to Cancel Reservation

I had booked a flight from Mumbai to Bangalore that i wanted to cancel. For two days on Saturday (3rd April, 2010) and Sunday (4th April, 2010), I made attempts to reach them at their customer service number but was not able to. I kept on waiting for as long as 20 min without any response.
However, when i chose the option for hotel booking, I was able to get to the customer service almost immediately. Which goes on to prove that they just do not want to serve the airline booking customers.

I had booked ticket for Mumbai chennai which was cancelled later on.

The refund has not been processed even after 10 days. There is no response on the contact number given.

I think no one should book tickets on travelocity

Travelocity — Poor Service

I have made reservation for Delhi - Hyderabad flight no. SG 0211 for 10th May through web portal TRAVELOCITY. I have given my complete details including Mobile number & Email id.
I belong to Bikaner (Rajasthan). As it was early morning flight, i came to Delhi on Sunday itself just to ensure i dont miss out. However, to my extreme surprise i got a call from Spicejet (Phone no.[protected] at 19:44 hrs that flight is cancelled & i can take my money back.On asking, why they are informing me so late, they told that they have informed travelocity people & gave me the contact number of Ms Leoni of Travelocity. I spoke to her & she told that Spicejet people have not send any mail regarding cancellation of flight, neither they have called for the same.

I registered my complaint with Spicejet. They reiterated that they have made communication with you on 5th May itself. On asking for the proof, they have shared copy of Email & call details made to Travelocity. The same i shared with travelocity.

I had urgent meeting on 10-May-10 in hyderbad. I missed the same because of Travlcoity.

Travelocity is still not acknowledging the fact are offering me to take Rs 1000 evoucher & close this......... Shame on you Travelocity. The inconvenience to passenger & one whole day is worth Rs 100 to you.

Suggest everyone to please avoid boking air ticketsthrough TRAVELOCITY......

Travelocity — Air ticket refunds

I have booked an kingfisher air ticket with the below mentioned details using travelocity, but the flight
was cancelled.
The refunds are not yet processed.
Request you to look into the issue.

The ticket was booked for 25 May 2010 but the refunds have not been processed till date.
I have called several times on their call centre but the call always remains unanswered.
I have dropped several mails to the customer care but no fruitfull communication has taken place.


Flight No: IT3156
Ticket No.:[protected]
PNR NO. BSQDHJ
Passenger Name: Surabhi Nagar
Departing From: INDORE(IDR)
Arrival At: MUMBAI(BOM)
Departing Time: 20:20 May 2010
Arrival Time: 21:35 25 May 2010

I would like to invite you to add your complaint to blacklistratings.com, where you can rate Travelocity.
Many thanks!

Travelocity — refund delay

Because of some important corporate meeting scheduled to take place on 18th Feb' 12, I had booked flight, delhi-> pune (18th feb' 12) and pune-> delhi (21st Feb'12) with Travelocity. Flight was as per schedule, but on reaching airport I was notified by kingfisher representatives, that the same flight has been cancelled. Hence, I asked travelocity to refund my money back for the onwards journey,instead they told that they had taken the matter with kingfisher and they could only process the refund request after the date of return journey.On returning, I checked with travelocity again, they told that this is a partial ticket cancellation case, and it could as long as 1 week to 1 year, before your refund gets in process.

Please help me out in this matter, I had already suffered a huge money loss because of last minute cancellation by kingfisher and sky rocketing air fares.

--

sameer gupta
[protected]
travelocity trip id :[protected]

I had booked a ticket and the same was cancelled on time. Despite my repeated reminders to Travelocity I am yet to receive my refund. I am sure the policy of the company is not to refund the money back. I plan to file a complaint against Travelocity for unethical business practice. I would also like to caution consumers against booking their tickets through Travelocity. I know I would face lot of inconvenience in delaing with these thugs but I wont let my money go begging. It would be nice if any of the readers could guide/ help me with filing the case in a consumer court. Also, since Travelocity is based in Gurgaon and I am a resident of Mumbai under which jurisdiction should I file the case.

Plz help and guide

Thanks

S.Barua

a very poor customer response from travelocity.. they must do some thing..

Don't trust travelocity! first time and last time ever used and was told I had to purchase another ticket in order to board plane! Have been unable to resolve Cannot speak to anyone SPEAKING ENGLISH! I am transfered to Indiana every single time I've called with no resolution! Got american express involved they told me they couldn't resolve it either! THEY ARE THIEVES, THET WILL STEAL YOUR MONEY AND HAVE NO ACCOUNTABILTY! STICK TO EXPEDIA!

Travelocity — WAS WRONGFULLY CHARGED FOR ANOTHER TICKET

Wrongfully charged for another ticket right before boarding plane! I have called and sent them faxes regarding matter and everytime I do so they tell me they haven't received paper work! I am forwarded to people with very broken english who cannot help me! WILL NEVER USE THEM AGAIN ! THEY ARE THEIVES!