Air Asia — baggage damage

Hello sir, on actually i travel to indigo flight
Name 6e 1813. During my journey, my baggage was damaged in that but in malaysia there was no staff of indigo available at that time. So air asia staff helped me n booked my complain. My pnr no is ingqob n tag no is [protected] but the problem is that indigo staff is not accepting my complain they are not cooperating with me infact they asked me to take the complain number from your airline. So can you please send me the complain number as fast as you can on this email:- [protected]@gmail.com