Air Asia — pnr: u2vi4n - air asia complaint

Address:

Faridabad, Haryana, 121003

Hi sir/ madam,

This is in reference to air asia flight (Pnr u2vi4n) from singapore to delhi via kuala lumpur, we (3 passengers - bhagwati lohani, stuti lohani and prabhneet kaur) were not allowed to board the flight at 18:40 hrs at kuala lumpur dated 16-sept-19 as gates were closed. The reason air asia representative gave us was the flight is before time. The strange thing in the conversation was:

1. Our same airlines (Air asia singapore - kuala lumpur) connecting flight was already delayed by 40 minutes and reached kuala lumpur at 15:52 hrs and next flight was scheduled at 19:10 hrs.
2. We had the boarding pass which says flight timings as 19:10, we reached at 18:40. However, the gates were closed at 18:30 without any flight announcement/ prior intimation to us.
3. At 18:40, they informed us to collect our luggage from baggage counter and were not willing to listen to anything.
4. Strangest part was they de-boarded our baggage already at 18:40 for which we paid sgd 120+ sgd 70 till delhi (Calculation below).

Air asia
Sgd inr
Baggage - 20kg 70 3710
Baggage - 15kg 120 6, 370.66
Total 190 10, 080.66

We all are working female employees and we were supposed to join back our respective offices on 17-sept-19 morning. We had no other option rather to buy ticket for another immediate flight - indigo at 01:55 am dated 17-sept-19, so that we can reach delhi in the morning to join back our offices.

It created hell inconvenience as air asia executives literally forced us to buy their next flight which was at next day evening 17-sept-19 at 19:10 hrs which was 3 times the price of normal ticket (Approx. Inr 31600 per person) and told us to stay at airport knowing we have one old lady with us. They did not arrange/ offer anything. The executive was sarcastically laughing and said - you have to buy another ticket from air asia as you are in malaysia and cannot exit without malaysian visa to board any other airlines flight. You will be in jail if you try to exit for any other airlines.

It seems they forgot that we are frequent travellers and we understand and respect every country’s law and immigration rules. For this reason, we had to start all over again and we spoke to on-duty officer mohd shukir in immigration authority and he guided us to apply for on arrival visa to exit and board another flight from other terminal. As we could not afford to buy ticket for air asia for inr 31600 per person where we bought for indigo airlines at approx. 10, 500 per person.

We had to get the currency exchanged to myr from inr for immigration and paid myr 200 per person for on arrival visa to exit and board flight for another airlines (Receipts attached and calculation below).

Inconvenience
Immigration fees 600myr 11280
Indigo tickets 31708
Total 42988

We request you to take strick action against the air asia airlines for all the inconvenience and mentally haraasing and forcing us to stay at airport but to buy their inhouse flight tickets.

We are looking forward for the refund amount (We paid for our return to delhi)+ luggage paid in sgd till delhi to air asia +penalty for the inconvenience.

Regards,
Prabhneet kaur
[protected]
Prabhneet. [protected]@bt.com
[protected]@gmail.com