Air Asia — recent experience was inappropriate - goa to bangalore airasia

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560085

On a recent experience from airasia from goa to bangalore, something went inappropriate. But, got surprised post the message which we received on 11th nov 2018 stating flight is delayed for 4 hours due to operational issues. Soon i called airasia help desk to get more clarification and for any alternative. But it was not useful for me and none was able to tell what was the operational issue created for flight delay for 4 hours and not able to provide any alternative flights around that time (17:20 or before that), was ready to provide the flight around 10:30 pm wherein there was no use for me. I work from infosys and we had an important client visit on tuesday i. E., 13th nov 2018 and need to take care of all the arrangements from monday night, so we planned our day well in advance and booked 17:20 flight (Air asiai51335), so that all my official work will be taken care smoothly. Also other partners with me they have important work and finally we all suffered with huge loss because of flight delay. Moreover, i have been reproach by my manager and may impact on my promotion too. Providing a complementary meal will not be the solution for this incident and will not fulfill our loss. Moreover this was not the first time facing issue from airasia, the flight we went to goa on 9th nov 2018 was delayed in boarding and landing for around 30 mins. Request to check this issue on priority and waiting for a positive feedback from your end for the huge loss occurred from airasia. Also request airasia to provide a pleasant and agreeable trips for all in future days too.