Air Asia — Refund delaying airasia

Address:

63000

Hi team,

This is murali reddy,
Cas[protected]vb8s5

I have booked the airasia return ticket from malaysia on 15th of june after booking the ticket i didn't get the confirmation, then i contacted with one of airasia live chat agent as they confirmed ticket is not confirmed you can fill online refund form, i have submitted the same., still i did not get refund amount whenever contact to live agents they are saying we are escalating to next level you will get soon update... How many days i need to wait this, there is no updation in airasia website refund status.

Due to their system slownes/delayed, live agent confirmation as "not confirmed booking" then 16th of june i have booked return ticket (From airasia only) again for this i got instant/immediate confirmation

Now i am waiting for 1st return ticket refund due to not confirmed.
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Please find the below chat details
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1) limhello murali reddy. How may i help you today?
Murali reddyhi
Yesterday night i was booked 2 tickets
1 is confirmed, the other one is still i did not get confirmation
Limhello
Murali reddybut thru pament gateway ccavenue reference number i have for booked the return ticket
Can you pls check on this
Limalright i am checking it now.
Murali reddypament gateway ccavenue reference number:[protected]
Limare these two bookings under your email?
Murali reddyyour correct
Limi see may i have your email address?
Murali reddyeven in my airasia account/bookings also showing 1 ticket, return ticket is not reflected still in the system
[protected]@gmail.com
Limone moment please. Thank you.
Murali reddyit's okay
Limmay i know the route of your return flight?
Murali reddyairasia chennai (Maa) to kualalumpur (Kul) 8.30 depart
Limthank you.
Your booking for the return flight is currently unavailable.
Have you check with the bank whether there was any payment made for this return flight?
Murali reddyyes my amount got deducted, got message also
At the same time
For this return ticket i did it from my indian net bannk a/c
6479 rs got deducted
I would like to know what happened my transaction
How can i escalate this, and whom should i?
Limin that case, i would suggest you to check with the bank whether the amount was being revert back to your account first.
Murali reddyokay read
Limif the amount was deducted, you may submit an eform http://www.airasia.com/my/en/e-form. Page, providing your booking number ggu3xg and a copy of your payment transaction, in order to request for refund
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2) rajavarmmahello murali reddy. How may i help you today?
Murali reddyhi
Could you pls assist on this case
Cas[protected]vb8s5
Till i did not get the amount re-fund
I 've checked in the status, nothing it's showing in the site
Rajavarmmain this case i escalate this to the relevent team so that they will get back to guest as soon as possible
Murali reddyhow many days, due to their mistaked i spent double ticket, i am not getting what is happening in the airasia
The same day itself if they confirmed, i don't required to book for another ticket right, i have booked on 15th june did not get confirmation, then contacted with your live chat agent as said it's not confirmed so you can fill the refund form and update in the airasia site, i did the same
Then only 16th booked another ticket it was confirmed instantly, i was used this ticket only for yesterday return journey
Then how many days i need to wait for my previous refund amound
Rajavarmmai have escalated this for you
Guest may need to wait for the respond
Murali reddyyou escalated to whom, pls share me the details via email
Or copy past the escalated details so that i can have details
Rajavarmmaim sorry to inform, this is a internal email we cannot provide this to guest
Murali reddywe are common people, not richest people
Then still how many days you people are time passing
Rajavarmmai do understand your concern but i have put your case as a high priority for you
Guest will get a respond as soon as possible
Murali reddyi am believing airasia is a good service provider that is what i was rebooked from your service provider, what is the use
Rajavarmmaas per mention i have tried my level best fot you, guest may need to wait for the respond
Murali reddyi am struggling like any thing, i took it money from someone due to your airasia mistake
Why such kind of mistakes happening from your side
Is it entertaing with passengers read
Rajavarmmayes, i understand but i have sent this case to th relevent team to look into and guest will get a respond soon
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