Air Asia — Ticket cost deducted twice and not refunding

leonambiar

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka

This is a grievance letter. My name is Mahesh Nambiar and was booking flight for my family on Sunday 31st May (flight from Bangalore to Kochi and Return) via Airasia website (ICICI-CCavenue portal). My amount of Rs. 13096/- got deducted twice and its been more than 9 days that I have not received the refund for the same. I was informed by the payment gateway that the amount was transferred to Airasia The transaction reference number is: I5AF6P98L[protected] - 1ST TRANSACTION I5AF6P98L[protected] - 2ND TRANSACTION Transaction Date: 31ST MAY The last time I spoke to your customer service representative Ms. Nandini with the conversation reference number CAS[protected]KJBBRP Kindly assist

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Navnoor Kaur

from Bengaluru, Karnataka

Hi! I had faced a similar issue. While booking AirAsia ticket, my bank account got debited but the ticket was not booked due to some glitch in the gateway. I called the customer care and they told me to write to [protected]@airasia.com with the proof of payment. Within 48 hours, my money was refunded to the bank account.

Though within those 48 hours, I was quite worried all the time and I had written mails to some other people also including
Rodney Shiri - Nodal Officer [[protected]@airasia.com]
[protected]@airasia.com
[protected]@airasia.com (he is the Customer Care Manager)
[protected]@airasia.com

I don't know who escalated the refund, the india-support team itself or any one of these. But thankfully I got my money back.
I hope this information helps.