Air Asia — Transaction failed but no refund | |||||
Dear Sir/ Madam, I registered as an AirAsia Big Member (ID [protected]) and tried booking air tickets from Kolkata (CCU) to Kuala Lumpur (KUL) for the date of journey 30.05.2017 on airasia.com for 4 persons including me, on 29.01.2017. I was facing some problems while booking on the website while paying directly through "Debit Card" option so I choose "Internet Banking" option and I paid through my Bank of India A/C (No. [protected]) but the system showed "Transaction Failed" but still Rs. 21, 590 was deducted from my A/C. I checked "My Booking" option but there was no information or any Transaction ID. On the following day (30.01.2017) I booked my tickets from Paytm.com and got confirmed tickets. I contacted the bank for refund but till day (1 month have passed) I haven't got the refund and the bank asked me contact the customer support of AirAsia so I did it. They need a confirmation from your part that you have not received the payment of Rs. 21, 590 otherwise the bank will not refund. I contacted the AirAsia Customer support but they couldn't help me and they don't have any information regarding the 29.01.17 transaction and asked to fill an e-form complaint. I complained on 19.02.17 and they gave me a complaint no. CAS[protected]C5C3BM but the online status on their website is showing "no records found". Now I am going through a painful situation as I don't know what to do as I only have the account statement of the passbook as a proof of this transaction. I am feeling like being cheated with neither the bank (Bank of India) nor the Agency (airasia.com) co-operating with me. Please help me out. I am attaching all the necessary documents and forwarding to you in a last hope that I will get some positive response from your part. Please try to realize my situation I am going through and do the needful in this regard. Attachments:- 1. The statement of failed transaction (Rs. 21590 on 29.01.2017) 2. Sceen shots of the Airasia's website pages of My Account 3. Confirmed e-tickets purchased from Paytm Thanks and regards, Sambit Ghosh [protected] Was this information helpful? | |||||
 2 Comments | |||||
Comments
I had booked a ticket from Jaipur to bangaluru boarding on 2nd march evening. At the time of sending luggage my suitcase lock was proper but at the time of receiving the luggage my baggage lock was broken and the seal upon it was toren if this is the case then how can we trust the company for security
Reply
I travelled sarjah to new Delhi on 25 Dec 2016' my luggage had 11een hold for security purpose. Details is given below.
Flight no. G9 463
G9 492205
Name Sajid Hussain
ETK[protected]C1
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Flight no. G9 463
G9 492205
Name Sajid Hussain
ETK[protected]C1
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