| Address: | Ranga Reddy, Andhra Pradesh, 500046 |
Dear sir,
Here is my complain against one of your counter managers mr. Sachin trivedi of hyderabad airport. I am 82 years of age, i was travelling with my wife who is 75 years (Who is a heart patient) and my grandson who is 13 years of age, i am 200% sure that we reached very much in time and at least 55 minutes before the schedule departure, but when we reached the counter mr sachin trivedi asked us to go from one counter to other and killed the time. After that he told us that we cannot travel as we are late. There were special requests for two wheel chairs for my wife and myself. It is expected when two old citizens asked for a wheel chair they cannot run or cannot move fast, it is rather expected from the airline stuff that they will assist senior citizen and not to expose their inability to move fast. We have planned this travel since six months before and counting each day for today’s travel. As a senior citizen it is expected that we should be getting some help from the airlines staff but very sorry to say that instead of helping us they harassed us and put us in great difficulties. Imagine how an 82 years old man can manage to come back from airport to home.
Enclosing the scan copies of my tickets where one of the air india stuff mentioned the reported time which is clearly showing 45 mins from the schedule departure time.
Below are my booking details, i would expect a reply from your organisation and ensure that senior citizen should get some privilege while they are travelling.
Travelling from hyderabad - kolkata.
Booking reference no : h1rhz
Travelling date - 4th october 2016.
Departure - 6.00 am.
Passengers
1. Murari mohan adhya - ticket no 098 [protected]
2. Aparna adhya - ticket no 098 [protected]
3. Aditya sengupta - ticket no 098 [protected]
Best regards
Dr. Murari mohan adhya. Was this information helpful? | 
Post your Comment