[Resolved] Air India — Account debited, air india unable to see payment to make changes

[Resolved] Air India — Account debited, air india unable to see payment to make changes

P Ps93 from Pune, Maharashtra Dec 29, 2021 Dec 30, 2021 This thread was updated on Dec 30, 2021

Original ticket: booked for 2nd Jan 2022, PNQ-DEL-FRA. Paid 9962 as instructed by Air India Booking Team agent via the link provided by them, to upgrade to business class. I see the amount being debited from my account, but the agent is unable to see it from her side. I am unable to see finish the conversation because the call gets cut after 60min. I have called 5-6 times, kept on wait for 55min and then before we resolve, the call is ended exactly at 60min. My flight is in 3 days but my ticket is not changed. Please help me resolve. Was this information helpful? No (0) Yes (0)
Dec 30, 2021 Complaint marked as Resolved Refund provided. Air India customer support has been notified about the posted complaint. Dec 30, 2021 Updated by Ps93 The customer care tells me if I dont confirm my payment then my PNR will get cancelled. But there is wait of 50min! When they call then they cut the call before I finish payment. PLEASE HELP!
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