Air India — AI 941 service on board

Address:

Al hamriya

I am writing to you to raise an issue about: Flights

The issue that I have experienced was: Namaste
My name is seema khan
I fly on 13th october 2021 with air india AI 941 my flight was connecting BOM- JAI- DXB
I am newly married after my wedding this is my first time i was flying with my husband dubai for honeymoon
When my husband ask me to which airline we suppose to book
I excitedly said book air india because air india air craft has entertainment TV and very good food service litreally after flying with AI 941 i got very angry on my self that y i choose air india
Main issue was entertainment tv not working most of the seats tv was not working i press button thrice to cal cabin crew but she didnt response then i went to cabin crew and told her that y tv is not working she couldnt help me on this they said its technical issue and when i ask her why u didnt come when i press button she said when m serving its not allow to go to passenger and solve problem
I feel so embress front of my husband when cabin crew who working on my side means who allocated in my aisle i dont know her name but she was sooo sooo rude
She should not do like this to passenger is it a service from air india????
I had 3 complaint regard that flight
1) entertainment tv was not working

2) food was not good they suppose to give some helathy food in lunche time but they give oy breakfast and juice also in tetra pack

3) cabin crew behaviour was very very rude with me and she dont know how to talk with passengers
Even she dont know what kind of juice they had in air craft

It occurred on: 13/10/2021

Please improve ur services
Check ur entertainment option its working or not before u fly
Because i choose air india because of good service and tV facility

I used to fly from bom to dubai and the service of bom to dubai flight was always awsome please make all flight services same
We expect same services all the time

And not only me there is so many passengers seating over there because there tv was not working
It was so bad experience with air india this time
I dont know name of that cabin crew but i can recognise her by face i really want that air india take it iniciative because of bad service of cabin crew and behaviour u may lost ur good passenger

I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.

Yours faithfully,

Seema khan

: seemar.[protected]@ymail.com
:

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