Air India — ai806

Dear sir/mam

It is regarding the pnr # jglc7
We were 2 passengers and boarded the flight no. Mk748 of air mauritius on[protected] from mauritius to mumbai and then there was a connecting flight no. Ai806 from mumbai to new delhi, it was scheduled for 8:00 hours on[protected].

For flight no. Ai806 we did the web check well in advance and reached the boarding pass printing counter on 7:00 hours and the same was not working then an airline rep. Came and helped me to take the print out from other machine and asked me to move to the counter (Second last counter on the e-zone of chhatarpati shivaji intl airport, mumbai) only to drop the check in luggage. This process wasted our 8-10 minutes.

However the air india representative was not available at the counter and she came after 3-4 mins till that it was already 7:15 hours and we were supposed to drop the luggage only. While the bags were weighed they were found excess by 7-8 kgs and the lady told us to get some stuff in to the hand luggage and we did the same in a span of 5 mins and then immediately she refused to accept our check in luggage saying that the “time has exhausted now” whereas she never told us in advance that we have lesser time and we shall pay for the excess luggage and move ahead towards the boarding. Instead she accepted by saying “i only checked the weight of your luggage, i did not check which flight you are travelling”

After argument we finally paid the full ticket amount for next flight no. Ai866 (E-tkt no.[protected]c1 and[protected]c1) where as this flight was absolutely light and we could have been accommodated on the fair which we had already paid once for the earlier flight.

I would like the refund for the tickets booked later on by me which i was asked by the air india rep. When i was in a hap hazard/ panicked situation.

Amt - 7354/-
Will wait for your reply.
Your effort will be highly appreciated.
Thanks
Pankaj malik
[protected]
Delhi