Air India — Air india Cargo

Address:

Amritsar airport

Respected sir .
We travelled in spice jet, very nice and easy travel . But unfortunately we send cargo through air india cargo . We send cargo from dubai to amritsar. We got confirmation from the agent from the dubai according to the confirmation from them . We visited here at the cargo departure but they are telling not received here. Then they guide us to airport, then we reach here . Here also they told not available, they we show the screen shot from dubai, then they said yes we have the cargo here.
But now they are telling, we can't give now because here due to the mistake of newly joined person, he didn't give customs check, so without completion of the custom check we can't deliver here. And after that they are now telling . The senior person who is responsible to deal with it not available here, he went to Mumbai for training his name hardeep sing, they are telling the senior person is not here only trainy we can't give the cargo immediately, then now they are telling may be you need to pay 1200 indian rupee as some cargo departure charge something. This is our three time, so much bad experience from air india company. My brother and friend are working in TATA company, even though as a big company holding tata, we the normal people are facing this issue.
The person seating In the cabin of air india lost bag area, he is not even want to take with the person those who spend this much money for it . As per the rule of india, its our consumer rights to have the information to collect the cargo. We already make atg some complaint from dubai .