Summary: Air India canceled their flight from Amritsar to Kolkata due operational reasons. Cost was Rs.45790. After repeated refund requests, received two part payments totalling Rs.12220 only.
[28-Mar-2022]
Email received stating Air India flight AI-726 on 01-Apr-2022 is canceled by the airline due operational reasons. Called customer care number[protected], they said to check after 14-21 days and also confirmed as it was canceled by airline, I will receive 100% refund.
[25-Apr-2022]
Called customer care as not received any refund yet as informed earlier. She said raising a request to refund backend team. Reference # 15230607 was given to me. It will be processed within 7-14 working days. So, next follow up would be 13-May or 16-May.
[15 May 2022]
Followed up with the Customer care and he said the reference number # 15230607 is not a correct one. He suggested to raise feedback in the web site and choose appropriate category for refund request, and also gave email ID [protected]@ai.in to contact further.
Below feedback in quotes raised in airindia.in site
"Just 3 days before the journey you emailed me that the flight got CANCELLED DUE OPERATIONAL REASONS. I called your call centre for the refund, she asked to call after 14-21 days. I called after 25 days, she said she raised ticked with refund backend team and will be processed in 7-14 days. I call after that period now and came to know that i need to fill this feedback form. Pathetic. Please process my refund ASAP"
Feedback Reference Number is WB-DATQ[protected]
Email received with tracking URL = http://portals.airindia.in/customerservice/status.aspx
That URL does not work (403 Forbidden). Figured out a correct URL https://www.airindia.in/feedback-status.htm instead.
[3-Jun-22]
Received SMS notification from credit card that an amount of Rs.4922 has been credited by Air India (later in the statement I saw posting date was 1-Jun-22 instead). Surprised to see such small amount refund checked the feedback reference and no response in it and showing status Under Process.
[4-Jun-22]
I decided to raise another refund request. And this time I decided to include all the ticket numbers in the description, as I though they only refunded for 1 ticket that was mentioned in the form. Below is what I posted in description inside quotes
"Re: Earlier Feedback Reference Number WB-DATQ[protected].
On 3-Jun-2022, I received refund notification of Rs.4922 only. Whereas, I should receive the full refund of Rs.45790.
All the below tickets were part of my Booking Reference YX2GW. All of them should be refunded. The harassment I am going through is immense. Ideally you should be penalised.
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]"
Reference Number received this time is WB-DATQ[protected]
23-Jun-22:
Received SMS notification from credit card that another part payment of Rs7298 is credited to the card. Checked both the feedback reference numbers; both are in Under Process status. Decided to go for another refund request maybe as a last warning before going to consumer forum. Below is what I mentioned in the request.
"Old reference numbers:
WB-DATQ[protected] &
WB-DATQ[protected]
Refunds received:
Rs.4922 on 03-June-2022
Rs.7298 on 23-June-2022
Total received Rs.12220.
Due Rs.33570
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What is this going on? Why are you paying by pieces? Take this as a serious last warning. If you do not pay me back the remaining Rs.33570 ASAP, I will go to consumer court. I should claim hefty amount for the harassments me and my group are going through."
This time Reference Number is WB-DATQ[protected].
[11-Sep-22]
After five and half months of refund requests and not getting them fulfilled journey, decided to submit this complaint in the consumer forum.
I demand remaining Rs.33570 and additionally Rs.83580 - Rs.45790 = Rs.37790 as compensation due the worriedness and harassments I have been through, and any other thing that they think may help recovering the damaged image of #airindia in us, the group of 10 travellers including an infant.
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