Air India — Air India Excess Baggage Fee charged 2 times

Address:GLOBAL RETREAT CENTRE, NUNEHAM PARK

I sent the below message on 22 nd or 23rd August 2022 but have not heard back yet.

Dear Sir / Madam

Namaskaar and Om Shanti.

I recently travelled on Air India 112 and A1 531 on 19th / 20th August 2022 to Ahm. via Delhi.
PNR : QIN27U

On 19th morning I had wanted to purchase some extra weight allowance. I visited your website but was unclear what the difference was on the 2 options being offered : PIECE BAG or HEAVY PIECE BAG. I thus proceeded to call you on[protected] to ask the difference. this call was made sometime between 1230 and 1:30pm GMT. I was clearly told by the operator that both options meant I could carry a third bag and that the piece bag was 23kilo and the other 32 kilo. So on the basis of this information I packed a third bag. In fact, I had only wanted to add a few more kilos to one of my existing 2 bags but went with the advice I was give by one of your operators.

When I arrived at the airport I was made to pay again a sum of 147 British Sterling for having a third case. . I was charged in the morning 66 pounds sterling and then again at the airport.

I really would like some kind of reimbursement. I feel very disappointed that a I had to pay twice because I was given wrong advice by the person who took my call. I am very very disappointed. Many many people from my organisation fly with Air India as we have our Head Office in India. I feel that if some kind of amicable refund is not made I will will strongly need to advise our management of this incident so that other members my be protected from such incidents. As it is we are a charity and then to have to pay like this, I must say was difficult.

In addition to I was made to stand for 45 minutes to make the extra payment. I keep poor health and this affected health throughout the journey. I was also stopped at every point and made to wait because a note had been made on my check in records stating that I had contested the payment.

I do hope my return journey will be a better experience and the response I get to this letter will be friendlier and kinder than some of the ground staff I had to deal with.

Suman
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